Z
Artificial Intelligence Software
Zendesk AI
Zendesk AI adds AI agents, agent assistance, ticket intelligence, search, writing tools and automation to Zendesk’s customer service platform.
$0 / 14 daysTechZella Directory
Retail Software in 2026
List of Retail Software | Last updated: November 5, 2026
This page lists the 210 tools in the TechZella directory that are classified under Retail, a industry in our taxonomy. Every profile summarises what the product does, who it suits, what it costs, and where it falls short, based on documented vendor and independent sources rather than hands-on testing. Examples in this group include 1Kosmos BlockID, Cart.com, Ecwid by Lightspeed, Infor CloudSuite WMS, Microsoft Entra ID, Precoro, Shopify and Transporeon; the list is alphabetical and does not imply a ranking. The most common documented use cases are Order management, Multichannel selling, Build online stores, Order fulfillment. Tools here are most often also filed under E-commerce Platform, Supply Chain Management, CRM Software, Warehouse Management. Platform support most often listed is Web, API, iOS, Android. To compare options, open each profile and read the Decision Snapshot, the pricing and total cost sections, and the Gotchas, then check the alternatives listed for the products you are considering. Features, pricing and availability change, so confirm current details with each vendor before you decide.
Editorial guide
About Retail software
This page lists the 210 tools in the TechZella directory that are classified under Retail, a industry in our taxonomy. Every profile summarises what the product does, who it suits, what it costs, and where it falls short, based on documented vendor and independent sources rather than hands-on testing. Examples in this group include 1Kosmos BlockID, Cart.com, Ecwid by Lightspeed, Infor CloudSuite WMS, Microsoft Entra ID, Precoro, Shopify and Transporeon; the list is alphabetical and does not imply a ranking. The most common documented use cases are Order management, Multichannel selling, Build online stores, Order fulfillment. Tools here are most often also filed under E-commerce Platform, Supply Chain Management, CRM Software, Warehouse Management. Platform support most often listed is Web, API, iOS, Android. To compare options, open each profile and read the Decision Snapshot, the pricing and total cost sections, and the Gotchas, then check the alternatives listed for the products you are considering. Features, pricing and availability change, so confirm current details with each vendor before you decide.
Related context
Explore Retail through related software needs
These links use TechZella's existing product-to-taxonomy relationships. They are navigation aids, not independent endorsements.
Directory
Software listed under Retail
Browse the current directory listings and open individual profiles for detailed feature, pricing and evidence information.
Quick comparison
Retail Software
| # | Software / Tool | Best For | TechZella Score | User Rating | Pricing |
|---|---|---|---|---|---|
| 1 | Freshdesk | Freshdesk is a cloud help desk for managing customer-support tickets, team workflows,… | 8.2/10 | — | $19/agent/month / $55/agent/month |
| 2 | Zoho Desk | Zoho Desk is cloud-based customer service software for managing support tickets, communication… | 8.2/10 | — | $0 / $7/agent/month |
| 3 | Zendesk Support Suite | Zendesk Support Suite combines ticketing, messaging, voice, live chat, a help center,… | 8.1/10 | — | $55 / $115 |
| 4 | Culture Amp | Culture Amp is a cloud employee-experience platform for engagement surveys, performance management,… | 8.0/10 | — | Contact for quote |
| 5 | Gladly | Gladly is a cloud customer service platform that unifies customer conversations across… | 8.0/10 | — | See pricing |
| 6 | ThoughtSpot | Cloud analytics software for querying warehouse data in natural language, building interactive… | 8.0/10 | — | $25 per user / $50 per user |
| 7 | Domo | Domo is a cloud data and analytics platform for connecting, preparing, and… | 7.9/10 | — | $0 / Custom |
| 8 | Re:amaze | Re:amaze is a cloud customer-support platform that brings email, chat, social, SMS… | 7.9/10 | — | $59 / $29 |
| 9 | LiveChat | LiveChat is a hosted customer-service tool for real-time website conversations, agent workflows,… | 7.8/10 | — | $19 per agent / $49 per agent |
| 10 | Phenom People | Phenom is an AI-enabled talent experience platform for recruiting, candidate engagement, onboarding,… | 7.5/10 | — | Contact sales |
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Editorial selection
Retail Software in 2026
S
Artificial Intelligence Software
Salesforce Einstein
Salesforce Einstein is an AI capability layer embedded across Salesforce CRM products, providing predictive analytics, generative content, recommendations, automation and AI-assisted workflows.
Contact Salesforce / varies
G
Artificial Intelligence Software
Google Workspace with Gemini
Google Workspace with Gemini adds AI assistance to Gmail, Docs, Sheets, Slides, Drive, Meet, Chat and the Gemini app.
$0 / trial
M
AI Assistants
Microsoft Copilot
Microsoft Copilot is Microsoft's AI assistant for web research, content creation, file analysis, and Microsoft 365 productivity workflows.
$0 / month
C
Artificial Intelligence Software
ChatGPT Enterprise
Enterprise workspace for using OpenAI models with administrative controls, security features, connected apps, data analysis and custom AI workflows.
Custom pricing / annual or contract-based
D
Contract Lifecycle Management
DocuSign
DocuSign is cloud software for sending, signing, tracking, and managing agreements, with eSignature, workflow automation, integrations, APIs, and AI-assisted agreement management.
$0 / month
W
Enterprise Resource Planning
Workday
Workday is a cloud enterprise platform for human resources, finance, planning, payroll, analytics, and student administration.
Custom quote
Z
Contact Center Software
Zendesk
Zendesk is a cloud customer and employee service platform with ticketing, messaging, voice, knowledge management, analytics, integrations and AI automation.
$0 / 14 days
Z
Accounting Software
Zoho One
Zoho One is an integrated business software suite covering CRM, finance, marketing, HR, collaboration, operations, analytics, and low-code development.
$37 / month per employee, billed annually
T
Project Management Software
Trello
Trello is a visual work management platform built around boards, lists, and cards for organizing tasks, projects, and team workflows.
$0 / month