Collaboration Software
CrossBeam
Crossbeam helps B2B companies compare account data with partners, identify shared prospects and customers, and coordinate co-selling workflows.
$0 / foreverTechZella Directory
Software for Customer Retention in 2026
List of Customer Retention Software | Last updated: November 3, 2026
Quick comparison
Customer Retention Software
| # | Software / Tool | Best For | TechZella Score | User Rating | Pricing |
|---|---|---|---|---|---|
| 1 | Braze | Braze is a cloud customer engagement and marketing automation platform for customer… | 8.1/10 | — | Custom quote / $0 |
| 2 | Smartsupp | Smartsupp combines website live chat, messaging channels, scripted Flows, and an optional… | 8.1/10 | — | $0 / $17 |
| 3 | Brevo (formerly Sendinblue) | Brevo is a cloud-based marketing and CRM platform for email campaigns, automation,… | 7.9/10 | — | $0 / From $9 |
| 4 | Gorgias | Gorgias is a cloud-based customer service platform for ecommerce teams. It combines… | 7.9/10 | — | $10 / $60 |
| 5 | Introhive | Introhive captures and enriches relationship data from business communications, then connects it… | 7.8/10 | — | $35 / Contact vendor |
| 6 | Iterable | Iterable is a cloud customer-engagement and marketing automation platform for coordinating personalized… | 7.7/10 | — | See pricing |
| 7 | Maximizer CRM | Maximizer CRM manages contacts, sales opportunities, activities and reporting, with financial-services editions,… | 7.7/10 | — | $65 USD per user / $79 USD per… |
| 8 | Tidio | Tidio combines website live chat, ticketing, chatbot workflows, and its Lyro AI… | 7.6/10 | — | $0 / $24.17 |
| 9 | Faraday | Faraday combines first-party customer data with consumer attributes and predictive models for… | 7.2/10 | — | $0.05 per credit / Quote-based |
| 10 | Crisp | Crisp is a cloud customer-service platform with a shared inbox, website chat,… | 6.6/10 | — | $0 / $45 |
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Editorial selection
Software for Customer Retention in 2026
D
Email Marketing
Drip
Drip is a web-based email marketing and automation platform focused on ecommerce. It connects customer activity and store events to campaigns, audience…
$39 / month
M
Email Marketing
Mailchimp
Mailchimp is a web-based email marketing and automation platform with audience management, analytics, landing pages, integrations, mobile apps and AI-assisted marketing tools.
$0 / month
K
Email Marketing
Klaviyo
Klaviyo is a B2C CRM platform for customer data, email, SMS, mobile push, WhatsApp, analytics, service and AI-assisted marketing automation.
$0 / month
O
Customer Data Platform
Ortto
Ortto combines customer data, marketing automation, analytics, and support tools for personalized lifecycle campaigns across email, SMS, push, and chat.
$0 / 14 days
A
CRM Software
ActiveCampaign
Cloud marketing automation software combining email, CRM, customer journeys, AI tools, SMS, WhatsApp, analytics, and integrations.
$0 / 14 days