Smartsupp combines website live chat, messaging channels, scripted Flows, and an optional AI shopping assistant for customer support and e-commerce.
The product combines live chat, messaging, scripted automation, e-commerce integrations, and optional AI features. G2's public rating and review-summary themes support a positive user-sentiment assessment. Performance and support scores reflect limited public evidence, not hands-on testing.
This profile combines documented product information and independent evidence where available. It is not a hands-on test unless TechZella explicitly identifies one.
Smartsupp is a cloud customer-service tool built around website live chat. Teams can also handle WhatsApp, Messenger, and, on paid tiers, email through its shared workspace.
Its automation has two distinct modes: scripted Flows with preset paths, and Mira AI, an optional assistant that can use website content and product feeds. Mira is separately priced, and it cannot run alongside a classic Flow on the same website.
A quick way to understand who this product may suit, where its limits matter, and which facts are most relevant before you compare alternatives.
Small e-commerce and website support teams that want live chat, visitor context, common-question automation, and optional AI assistance in one service.
Teams that need the AI agent included in a base subscription, need scripted Flows and Mira AI active on the same website simultaneously, or require a public guarantee of advanced AI outcomes, and should evaluate alternatives such as Tidio or Text instead.
API, iOS, iPadOS, SaaS, Web
8.1/10
These are the product-specific differences that may matter when deciding whether the software fits your workflow. They are based on documented evidence rather than a universal ranking.
These are documented constraints or practical friction points that may matter before you adopt the product.
The live-chat plan price alone does not represent the cost of using the autonomous AI assistant. Mira starts with 100 monthly conversations on its paid offer, with higher volumes available.
Evidence source ↗Teams must choose between scripted, controlled paths and Mira's open-ended answers for each website rather than combining both bot approaches.
Evidence source ↗A planned custom widget integration may require a higher plan than basic API data access.
Evidence source ↗One operator, up to 25 conversations per month, and 14-day history.
Check current pricing →One operator and unlimited conversations; annual-billing monthly equivalent.
Check current pricing →Three operators, unlimited conversations, and REST API access.
Check current pricing →Five or more operators, with additional operators available at extra cost.
Check current pricing →Custom plan for larger teams; the pricing page lists a starting price.
Check current pricing →Optional AI add-on; the listed starting volume is 100 AI conversations per month.
Check current pricing →Pricing may change. Verify current plans on the vendor's website.
Compare similar products directly, then see which alternatives may make more sense when your requirements differ.
| Decision factor | Smartsupp | Tidio | Text |
|---|---|---|---|
| Core scope | Website live chat, messaging channels, email on paid tiers, Flows, and optional Mira AI. | A customer-service platform combining live chat, ticketing, Flows, and Lyro AI options. Source ↗ | Text combines website and messaging chat, ticketing, a shared inbox, and AI Agent features in its plans. Source ↗ |
| Pricing model | Free plan; annual-billing headline prices include Solo at $17 per month and Plus at $25 per month. Mira AI is a separate add-on. | Annual-billing Starter is listed at $24.17 per month; other plans and conversation limits vary. Source ↗ | Annual-billing Essential is $19 per user per month; Growth is $79 per user per month. Source ↗ |
| AI and automation | Scripted Flows are available on Plus and above; Mira AI is a separately priced add-on and cannot run alongside a Flow on the same website. | Tidio lists Lyro AI and Flows in its plan options, with different conversation and visitor quotas by plan. Source ↗ | Essential includes one AI Agent and 10 monthly AI resolutions; Growth includes 10 agents and 200 resolutions. Source ↗ |
Only factors supported by the available research are shown. The comparison is descriptive, not a ranking.
These products address broadly similar requirements. The descriptions focus on documented reasons a buyer might compare them with Smartsupp.
| Deployment | Cloud SaaS |
|---|---|
| Data location | Primarily EU; some data may be stored in the US and other countries |
| Free plan limit | 1 operator and 25 conversations per month |
| Free plan conversation history | 14 days |
| Trial | 14 days; no credit card required |
| REST API availability | Plus, Expert, and Ultimate |
| JavaScript chat-box API availability | Expert and Ultimate |
| Mobile app | iPhone and iPad app listed by Apple |
Verified installation, hosting, administration, or environment details that can affect implementation.
| Installation or hosting | Cloud service with a website chat widget, platform integrations, and a mobile app SDK. The vendor describes data storage as primarily in the EU, with some data stored in the US and other countries. Source ↗ |
|---|
Documented portability, standards, export, or switching considerations. No switching-cost score is shown unless the evidence supports one.
The vendor documents REST API access and data exports. Access to API tokens requires Plus, Expert, or Ultimate; conversation exports from the Inbox are available on Expert and Ultimate.
Evidence source ↗A proprietary editorial score based on product capabilities, usability, value, performance, support and user sentiment evidence.
The product combines live chat, messaging, scripted automation, e-commerce integrations, and optional AI features. G2's public rating and review-summary themes support a positive user-sentiment assessment. Performance and support scores reflect limited public evidence, not hands-on testing.
Methodology v1.0. The assessment weighs feature coverage (25%), ease of use (15%), value for money (20%), performance (15%), support (10%) and user sentiment (15%), using researched product evidence and verified review evidence where available. It is a TechZella editorial assessment, not a direct user-review average.
Key claims are linked to the sources used to verify them. This evidence record is separate from third-party user ratings.
TechZella evaluates software using documented product capabilities, pricing information, usability and value considerations, independent user evidence where available, and competitive context. The assessment is an editorial review, not a hands-on test unless one is explicitly identified. Our editorial assessment is based on 5 documented sources.
The company's About page states that it started Smartsupp in 2013.
View source ↗Verified 2026-10-27The official About page provides the company name and Brno office address.
View source ↗Verified 2026-10-27The official plan comparison lists one operator, 25 conversations, and 14-day history for Free.
View source ↗Verified 2026-10-27The pricing page advertises a 14-day free trial and says no credit card is needed.
View source ↗Verified 2026-10-27The developer quickstart specifies those plans for REST API token access.
View source ↗Verified 2026-10-27The Mira FAQ describes web scraping and product-feed use, and the plan page lists website pages and product-feed capacity.
View source ↗Verified 2026-10-27Smartsupp's WordPress integration page describes customer details and WooCommerce order information within the support workflow.
View source ↗Verified 2026-10-27Answers begin with the clearest available response, followed by the context that helps you act on it.
No reviews yet. Be the first to share your experience.
Please log in to submit a review.
