Usage limits are tracked separately for billable support conversations, Lyro AI conversations, and visitors reached through Flows.
A plan's headline price alone may not reflect the limits most relevant to a team's workload.
Evidence source ↗
Tidio
Tidio combines website live chat, ticketing, chatbot workflows, and its Lyro AI agent in a shared customer-service platform.
6 key claims verifiedOur editorial team checked this profile against company information, pricing information, vendor documentation. Supported by 4 documented sources.
Editorial overview
Aggregated Overview
Feature breadth, integrations, plan quotas, and a public G2 aggregate rating are verifiable. Public review text was not analyzed, so subjective scores are cautious editorial assessments.
This profile combines documented product information and independent evidence where available. It is not a hands-on test unless TechZella explicitly identifies one.
Overview
Tidio is a hosted customer-service platform that brings website live chat, ticketing, chatbot Flows, and the Lyro AI agent into one workspace. It supports communication through web chat, email, and social messaging channels.
Its integrations include Shopify, WordPress, WooCommerce, Zapier, and Zendesk. A key buying consideration is usage: plans set limits for billable conversations, Lyro conversations, or Flows visitors.
Tidio Decision Snapshot
A quick way to understand who this product may suit, where its limits matter, and which facts are most relevant before you compare alternatives.
Best suited to
Businesses seeking website chat, shared ticket handling, and scripted or AI-assisted customer support, particularly ecommerce teams using Shopify.
Look elsewhere if
Teams needing uncapped conversation volumes or extensive team capacity on an entry plan should review quotas and custom-plan requirements before adopting, and should evaluate alternatives such as LiveChat or Intercom instead.
Platforms
Android, iOS, macOS, Web, Windows
TechZella assessment
7.6/10
Tidio — What Sets It Apart?
These are the product-specific differences that may matter when deciding whether the software fits your workflow. They are based on documented evidence rather than a universal ranking.
- Combines live chat, ticketing, scripted Flows, and Lyro AI in one service workspace.
- Shopify integration surfaces shopper and order information within support workflows.
- Offers a self-serve free tier alongside a seven-day trial of paid plans.
Tidio Pros & Cons
Pros
- Combines live chat, ticketing, scripted automation, and an AI agent in one product.
- Offers a free plan and a seven-day trial without a credit card.
- Lists integrations for ecommerce, CRM, messaging, and workflow automation.
Cons
- Usage quotas apply to support conversations, AI conversations, and Flows visitors.
- The initial 50 Lyro conversations on an account are one-time unless a qualifying plan refreshes the quota.
- Plus pricing adds monthly usage charges to the starting subscription price.
Tidio Gotchas & Operational Limits
These are documented constraints or practical friction points that may matter before you adopt the product.
Plus pricing starts at $300 per month plus monthly usage.
Teams should account for variable conversation usage as well as the base subscription.
Evidence source ↗Tidio Pricing & Plans
Free
$0
month
Includes 50 billable conversations and a one-time initial 50 Lyro AI conversations.
Check current pricing →Starter
$24.17
month
Listed with 100 billable conversations; the displayed price is on the annually billed comparison.
Check current pricing →Growth
$49.17
month
Starts at this price with 250 billable conversations; the displayed price is on the annually billed comparison.
Check current pricing →Plus
$300
month
Starting subscription price plus monthly usage; custom conversation limits and added team features.
Check current pricing →Premium
Contact for pricing
Custom plan with higher-volume and managed-service options.
Check current pricing →Pricing may change. Verify current plans on the vendor's website.
Tidio Competitors & Alternatives
Compare similar products directly, then see which alternatives may make more sense when your requirements differ.
At a glance
Customer Service Software| Decision factor | Tidio | LiveChat |
|---|---|---|
| Free plan | Tidio lists a $0 Free plan. | Tidio's comparison page lists LiveChat's starting plan at $20 per month per agent. Source ↗ |
| Entry-tier agent capacity | Tidio says its Free and Starter plans support up to 10 agents. | Tidio's comparison page describes LiveChat's Starter tier as including one agent. Source ↗ |
| Customer support scope | Tidio combines live chat, ticketing, Flows, and Lyro AI. | Tidio's comparison page emphasizes LiveChat's live-chat product and compares its chatbot offering separately. Source ↗ |
Only factors supported by the available research are shown. The comparison is descriptive, not a ranking.
Direct competitors
These products address broadly similar requirements. The descriptions focus on documented reasons a buyer might compare them with Tidio.
LiveChatFree plan: Tidio's comparison page lists LiveChat's starting plan at $20 per month per agent.
Tidio Features
Customer service
- Website live chat
- Ticketing
- Shared inbox
- Departments and ticket routing on eligible plans
Automation and AI
- Rule-based Flows
- Lyro AI agent
- Automated ticket routing
Integrations and data
- Shopify and WooCommerce integrations
- WordPress integration
- Zapier integration
- OpenAPI connectivity
- Analytics API for historical conversation and ticket data
Access
- Browser
- macOS app
- Windows app
- iOS app
- Android app
Demo & Screenshots
Tidio Specifications
| Deployment | Hosted SaaS |
|---|---|
| Free trial | 7 days; no credit card required |
| Free-plan conversation quota | 50 billable conversations |
| Self-serve agent limit | Up to 10 agents |
| API | OpenAPI connectivity and Analytics API |
| Integrations | Shopify, WordPress, WooCommerce, Zapier, Zendesk, HubSpot, Salesforce, and others |
| Headquarters | San Francisco, California, United States |
Deployment & System Footprint
Verified installation, hosting, administration, or environment details that can affect implementation.
| Installation or hosting | Tidio is offered as a hosted service with browser access and downloadable desktop and mobile apps. Source ↗ |
|---|
Migration & Lock-In
Documented portability, standards, export, or switching considerations. No switching-cost score is shown unless the evidence supports one.
Data portability
Tidio lists an Analytics API for exporting historical conversation, ticket, rating, and Lyro thread data to external tools.
Evidence source ↗Our evidence-based assessment
TechZella Score
A proprietary editorial score based on product capabilities, usability, value, performance, support and user sentiment evidence.
7.6/10Moderate confidence
Feature breadth, integrations, plan quotas, and a public G2 aggregate rating are verifiable. Public review text was not analyzed, so subjective scores are cautious editorial assessments.
Methodology v1.0. The assessment weighs feature coverage (25%), ease of use (15%), value for money (20%), performance (15%), support (10%) and user sentiment (15%), using researched product evidence and verified review evidence where available. It is a TechZella editorial assessment, not a direct user-review average.
Editorial transparency
Our Review Methodology
Key claims are linked to the sources used to verify them. This evidence record is separate from third-party user ratings.
TechZella evaluates software using documented product capabilities, pricing information, usability and value considerations, independent user evidence where available, and competitive context. The assessment is an editorial review, not a hands-on test unless one is explicitly identified. Our editorial assessment is based on 4 documented sources.
What TechZella adds
- Combines live chat, ticketing, scripted Flows, and Lyro AI in one service workspace.
- Shopify integration surfaces shopper and order information within support workflows.
- Offers a self-serve free tier alongside a seven-day trial of paid plans.
Important limitations
- Self-serve plans have conversation limits, while higher quotas require Plus, Premium, or a custom plan.
- The free account's initial 50 Lyro conversations are one-time; monthly refresh requires an eligible paid plan.
- The Plus plan includes monthly usage charges in addition to its listed starting subscription price.
Evidence-backed claimsTidio was founded in 2013 in Szczecin, Poland. The Free plan includes 50 billable support conversations. Tidio offers a seven-day free trial without requiring credit card information. Tidio provides API connectivity and an Analytics API. Tidio integrates with Shopify, WordPress, Zapier, Zendesk, and other services. Tidio lists browser, macOS, Windows, iOS, and Android access.
The company About page identifies the founding year and founding location.
View source ↗Verified 2026-10-26The plan comparison table lists 50 billable conversations for Free.
View source ↗Verified 2026-10-26The pricing FAQ describes the trial duration, card requirement, and automatic downgrade to Free.
View source ↗Verified 2026-10-26The feature page describes OpenAPI integration and an Analytics API for historical data.
View source ↗Verified 2026-10-26The official integration directory lists these integrations and describes selected workflows.
View source ↗Verified 2026-10-26The feature page names the browser and downloadable apps for these operating systems.
View source ↗Verified 2026-10-26Tidio FAQs
Answers begin with the clearest available response, followed by the context that helps you act on it.
Does Tidio have a free plan?
Yes. Tidio lists a Free plan at $0 per month with 50 billable conversations.
Does Tidio offer a free trial?
Yes. The seven-day trial does not require a credit card and automatically downgrades to Free unless the account is upgraded.
Does Tidio provide an API?
Yes. Tidio lists OpenAPI integrations and an Analytics API. Its FAQ also describes API workflows for creating or updating CRM tickets and contacts.
Does Tidio integrate with Shopify and WordPress?
Yes. Both appear in Tidio's official integration listings.
Which apps can run Tidio?
Tidio lists browser, macOS, Windows, iOS, and Android access.
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