CRM Software
Introhive
Introhive captures and enriches relationship data from business communications, then connects it with CRM records to map relationships, surface introductions, and flag…
$35 / user/monthTechZella Directory
Software for Customer Retention in 2026
List of Customer Retention Software | Last updated: November 3, 2026
Quick comparison
Customer Retention Software
| # | Software / Tool | Best For | TechZella Score | User Rating | Pricing |
|---|---|---|---|---|---|
| 1 | Braze | Braze is a cloud customer engagement and marketing automation platform for customer… | 8.1/10 | — | Custom quote / $0 |
| 2 | Smartsupp | Smartsupp combines website live chat, messaging channels, scripted Flows, and an optional… | 8.1/10 | — | $0 / $17 |
| 3 | Brevo (formerly Sendinblue) | Brevo is a cloud-based marketing and CRM platform for email campaigns, automation,… | 7.9/10 | — | $0 / From $9 |
| 4 | Gorgias | Gorgias is a cloud-based customer service platform for ecommerce teams. It combines… | 7.9/10 | — | $10 / $60 |
| 5 | Introhive | Introhive captures and enriches relationship data from business communications, then connects it… | 7.8/10 | — | $35 / Contact vendor |
| 6 | Iterable | Iterable is a cloud customer-engagement and marketing automation platform for coordinating personalized… | 7.7/10 | — | See pricing |
| 7 | Maximizer CRM | Maximizer CRM manages contacts, sales opportunities, activities and reporting, with financial-services editions,… | 7.7/10 | — | $65 USD per user / $79 USD per… |
| 8 | Tidio | Tidio combines website live chat, ticketing, chatbot workflows, and its Lyro AI… | 7.6/10 | — | $0 / $24.17 |
| 9 | Faraday | Faraday combines first-party customer data with consumer attributes and predictive models for… | 7.2/10 | — | $0.05 per credit / Quote-based |
| 10 | Crisp | Crisp is a cloud customer-service platform with a shared inbox, website chat,… | 6.6/10 | — | $0 / $45 |
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Editorial selection
Software for Customer Retention in 2026
CRM Software
Maximizer CRM
Maximizer CRM manages contacts, sales opportunities, activities and reporting, with financial-services editions, Microsoft 365 integrations and cloud or on-premises deployment.
$65 USD per user / month
Customer Service Software
Smartsupp
Smartsupp combines website live chat, messaging channels, scripted Flows, and an optional AI shopping assistant for customer support and e-commerce.
$0 / month
Customer Service Software
Crisp
Crisp is a cloud customer-service platform with a shared inbox, website chat, knowledge base, automation, and AI support features.
$0 / month
Customer Service Software
Tidio
Tidio combines website live chat, ticketing, chatbot workflows, and its Lyro AI agent in a shared customer-service platform.
$0 / month
Customer Service Software
Gorgias
Gorgias is a cloud-based customer service platform for ecommerce teams. It combines a multichannel helpdesk, store integrations, workflow automation, and optional AI…
$10 / month
Email Marketing
Brevo (formerly Sendinblue)
Brevo is a cloud-based marketing and CRM platform for email campaigns, automation, transactional messaging, and customer engagement.
$0 / month
Marketing Analytics
Faraday
Faraday combines first-party customer data with consumer attributes and predictive models for audience insights, enrichment, and marketing activation.
$0.05 per credit / Usage-based
Marketing Automation
Iterable
Iterable is a cloud customer-engagement and marketing automation platform for coordinating personalized campaigns across email, mobile, web, and other messaging channels.
Marketing Automation
Braze
Braze is a cloud customer engagement and marketing automation platform for customer data, cross-channel messaging, and journey orchestration. It supports web and…
Custom quote / Not publicly listed