Basic
$0
month
Free plan with 300 monthly transcription minutes, live transcription, speaker identification, AI Chat, mobile apps, and three lifetime audio or video imports.
Check current pricing →O
Otter.ai
AI meeting software that records, transcribes, summarizes, and organizes meetings, interviews, lectures, and other voice conversations.
Editorial overview
Aggregated Overview
Otter combines live transcription, speaker identification, summaries, AI Chat, searchable conversations, collaboration, mobile apps, desktop recording, CRM integrations, and enterprise controls. G2 and Apple App Store ratings are broadly positive. Independent reviews cited on G2 also identify accuracy issues with accents, background noise, and overlapping speakers.
This profile combines documented product information and independent evidence where available. It is not a hands-on test unless TechZella explicitly identifies one.
Overview
Otter.ai is software for recording, transcribing, summarizing, and organizing spoken conversations. It supports virtual meetings, in-person discussions, interviews, lectures, and other voice recordings.
The platform provides live transcription, speaker identification, searchable transcripts, automated summaries, action items, and AI Chat. It is available through the web, Mac and Windows desktop applications, and iOS and Android apps.
Otter.ai, Inc. was incorporated in Delaware in April 2016. The company lists its headquarters in Mountain View, California, and identifies Sam Liang as co-founder and chief executive officer.
Otter.ai Decision Snapshot
A quick way to understand who this product may suit, where its limits matter, and which facts are most relevant before you compare alternatives.
Platforms
Android, API, Chrome extension, iOS, macOS, MCP server
TechZella assessment
8.4/10
Otter.ai Pros & Cons
Pros
- Broad meeting capture coverage across web, desktop, mobile, and in-person workflows.
- Real-time transcription, summaries, action items, search, and AI Chat in one application.
- Permanent free plan supports basic evaluation and personal use.
- CRM, automation, calendar, collaboration, and conferencing integrations are documented.
- Enterprise plans include API, webhooks, SSO, SCIM, and administrative controls.
Cons
- Usage and import limits remain significant on the Basic and Pro plans.
- The public API is limited to Enterprise workspaces.
- Transcription may require editing when audio contains noise, accents, overlapping speech, or technical terms.
- Several advanced integrations and administrative features require Business or Enterprise subscriptions.
- The Business free trial requires payment information and can convert to paid billing after the trial.
Otter.ai Pricing & Plans
Pro
$16.99 monthly or $8.33 annual equivalent
user/month
For individuals and small teams. Includes 1,200 in-app recording minutes, longer meetings, unlimited storage, advanced search, exports, team vocabulary, and selected integrations.
Check current pricing →Business
$30 monthly or $19.99 annual equivalent
user/month
For medium-sized teams. Includes unlimited meetings and in-app recordings, longer meetings, enhanced administration, analytics, concurrent meetings, and prioritized support.
Check current pricing →Enterprise
Contact sales
custom
Adds custom workflows and integrations, SSO, SCIM, domain capture, enterprise controls, API and webhooks, and customer success services.
Check current pricing →Pricing may change. Verify current plans on the vendor's website.
Otter.ai Competitors & Alternatives
Compare similar products directly, then see which alternatives may make more sense when your requirements differ.
Direct competitors
These products address broadly similar requirements. The descriptions focus on documented reasons a buyer might compare them with Otter.ai.
Otter.ai Features
Transcription and Recording
- Real-time transcription
- Speaker identification
- Audio recording playback
- Audio and video file imports
- Multi-language transcription
- Searchable transcripts
- Mac and Windows desktop recording
AI Features
- Automated meeting summaries
- Outlines and takeaways
- Action item generation
- AI Chat within and across meetings
- AI meeting workflows
- Custom AI workflows on eligible plans
- Automated slide capture for supported meeting workflows
Collaboration
- Shared conversations
- Comments and highlights
- Assigned action items
- Channels
- External sharing
- Team vocabulary
- Taggable speakers
Integrations
- Zoom
- Microsoft Teams
- Google Meet
- Slack
- Dropbox
- Zapier
- HubSpot
- Salesforce
- Google Calendar
- Microsoft Calendar
- Apple Calendar
Developer and Enterprise
- Enterprise public API
- Webhooks
- MCP server
- SSO
- SCIM
- Domain capture
- Activity logs
- Usage analytics
- Custom CRM and dialer integrations
- HIPAA compliance add-on
Otter.ai Specifications
| Deployment | Cloud-based SaaS |
|---|---|
| Web access | Yes |
| Desktop applications | Windows and macOS |
| Mobile applications | iOS and Android |
| Browser extension | Chrome |
| Supported meeting services | Zoom, Microsoft Teams, Google Meet |
| API | Public API for Enterprise workspaces |
| Webhooks | Available on Enterprise |
| Free plan | Yes, Basic plan |
| Business free trial | Available; payment information required |
| Security certification | SOC 2 Type II reported by Otter.ai |
| Healthcare compliance | HIPAA compliance available as an Enterprise add-on |
| Primary language support | English, Spanish, French, German, Japanese, and Chinese transcription listed on the pricing comparison |
| Company size | 51-200 employees listed on LinkedIn |
| Headquarters | Mountain View, California, United States |
Our evidence-based assessment
TechZella Score
A proprietary editorial score based on product capabilities, usability, value, performance, support and user sentiment evidence.
8.4/10Moderate confidence
Otter combines live transcription, speaker identification, summaries, AI Chat, searchable conversations, collaboration, mobile apps, desktop recording, CRM integrations, and enterprise controls. G2 and Apple App Store ratings are broadly positive. Independent reviews cited on G2 also identify accuracy issues with accents, background noise, and overlapping speakers.
Methodology v1.0. The assessment weighs feature coverage (25%), ease of use (15%), value for money (20%), performance (15%), support (10%) and user sentiment (15%), using researched product evidence and verified review evidence where available. It is a TechZella editorial assessment, not a direct user-review average.
Otter.ai FAQs
Answers begin with the clearest available response, followed by the context that helps you act on it.
Does Otter.ai have a free plan?
Yes. The Basic plan is free and includes 300 transcription minutes each month, along with limited audio or video imports.
Does Otter.ai offer a free trial?
Otter provides a free Basic plan and a separate Business free trial. The Business trial requires payment information, and the public help documentation does not state a standard duration.
Which meeting platforms does Otter support?
Otter supports Zoom, Microsoft Teams, and Google Meet workflows. It also offers web, Mac, Windows, iOS, and Android access.
Does Otter.ai provide an API?
Yes. Otter's public API is available to Enterprise workspaces. It can provide programmatic access to channels, conversations, transcripts, audio, action items, insights, outlines, and workspace information.
Which integrations does Otter.ai offer?
Documented integrations and connected services include Zoom, Slack, Dropbox, Zapier, HubSpot, Salesforce, and calendar connections for Google, Microsoft, and Apple calendars.
Can Otter transcribe uploaded recordings?
Yes. Otter supports audio and video file imports, with the number of permitted imports depending on the subscription plan.
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