Hiver
Hiver provides customer-service tools for shared inboxes and omnichannel support, with ticketing, automation, integrations, and AI features. It offers Hiver in Gmail…
$25 / user/monthList of SaaS Software | Last updated: November 8, 2026
This page lists the 20 tools in the TechZella directory that are classified under SaaS, a platform in our taxonomy. Every profile summarises what the product does, who it suits, what it costs, and where it falls short, based on documented vendor and independent sources rather than hands-on testing. Examples in this group include Alvys, EasyPost, ForgeRock, Körber Supply Chain Software, Ping Identity, Shippeo, ShippyPro and Shopware; the list is alphabetical and does not imply a ranking. Across these tools the industries most often documented are Retail, Manufacturing, E-commerce, Consumer Goods. The most common documented use cases are Supply chain management, Order fulfillment, Order management, supply chain analytics. Tools here are most often also filed under Supply Chain Management, Identity and Access Management, Privileged Access Management, Single Sign-On. To compare options, open each profile and read the Decision Snapshot, the pricing and total cost sections, and the Gotchas, then check the alternatives listed for the products you are considering. Features, pricing and availability change, so confirm current details with each vendor before you decide.
This page lists the 20 tools in the TechZella directory that are classified under SaaS, a platform in our taxonomy. Every profile summarises what the product does, who it suits, what it costs, and where it falls short, based on documented vendor and independent sources rather than hands-on testing. Examples in this group include Alvys, EasyPost, ForgeRock, Körber Supply Chain Software, Ping Identity, Shippeo, ShippyPro and Shopware; the list is alphabetical and does not imply a ranking. Across these tools the industries most often documented are Retail, Manufacturing, E-commerce, Consumer Goods. The most common documented use cases are Supply chain management, Order fulfillment, Order management, supply chain analytics. Tools here are most often also filed under Supply Chain Management, Identity and Access Management, Privileged Access Management, Single Sign-On. To compare options, open each profile and read the Decision Snapshot, the pricing and total cost sections, and the Gotchas, then check the alternatives listed for the products you are considering. Features, pricing and availability change, so confirm current details with each vendor before you decide.
These links use TechZella's existing product-to-taxonomy relationships. They are navigation aids, not independent endorsements.
Browse the current directory listings and open individual profiles for detailed feature, pricing and evidence information.
| # | Software / Tool | Best For | TechZella Score | User Rating | Pricing |
|---|---|---|---|---|---|
| 1 | Honeycomb.io | Honeycomb is a hosted observability platform for exploring application telemetry, tracing distributed… | 8.3/10 | — | $0 / Starting at $150 |
| 2 | Better Stack | Better Stack combines uptime and infrastructure monitoring, incident response, on-call scheduling, status… | 8.2/10 | — | $0 / $29 annually; $34 monthly |
| 3 | PagerDuty | PagerDuty is a cloud platform for on-call scheduling, incident response, alert management,… | 8.2/10 | — | $0 / $21 per user |
| 4 | Rollbar | Rollbar monitors application errors and gives software teams stack traces, user context,… | 8.1/10 | — | $0 / From $9 |
| 5 | UptimeRobot | UptimeRobot is a hosted monitoring service for websites, APIs, servers, and external… | 8.1/10 | — | $0 / From $12 |
| 6 | Mezmo | Mezmo processes and routes logs, metrics, and traces, with AI-assisted incident investigation… | 8.0/10 | — | See pricing |
| 7 | Bugsnag | Bugsnag monitors application errors and performance across web, mobile, desktop, and server… | 7.9/10 | — | $0 / Custom |
| 8 | Raygun | Raygun is a cloud service for monitoring application errors, crashes, user experience,… | 7.8/10 | — | $40 per 100,000 errors / $80 per 200,000… |
| 9 | AppDynamics | AppDynamics is an application performance monitoring and observability platform that traces application… | 7.7/10 | — | $6 per vCPU / $33 per host |
| 10 | Lightstep | Lightstep was a cloud observability service for application traces, metrics, and logs.… | 7.3/10 | — | See pricing |
Hiver provides customer-service tools for shared inboxes and omnichannel support, with ticketing, automation, integrations, and AI features. It offers Hiver in Gmail…
$25 / user/month
HappyFox is a cloud help desk that turns customer and employee requests into trackable tickets, with automation, self-service, reporting, integrations, and optional…
$24 per agent / month, billed annually
Kayako offers a helpdesk platform and Kay AI, which can resolve support requests, take connected actions, and assist agents. Kayako One combines…
$1 / per resolved ticket
Zoho Desk is cloud-based customer service software for managing support tickets, communication channels, automation, and self-service resources.
$0 / month
Userlike combines website chat and messaging channels in a shared inbox, with chatbot, AI knowledge-base, routing, and customer-support features.
€0 / monthSmartsupp combines website live chat, messaging channels, scripted Flows, and an optional AI shopping assistant for customer support and e-commerce.
$0 / month
Olark provides website live chat, visitor context, routing, and integrations, with an optional AI website agent for automated responses and human handoff.
$29 / month per agent
Crisp is a cloud customer-service platform with a shared inbox, website chat, knowledge base, automation, and AI support features.
$0 / month
Gladly is a cloud customer service platform that unifies customer conversations across channels and provides AI-assisted service and automation.
Re:amaze is a cloud customer-support platform that brings email, chat, social, SMS and other customer conversations into a shared inbox, with automation,…
$59 / month