One account uses a single edition at a time, and its full-platform users share that edition.
Teams cannot mix Standard and Pro full-platform users within the same account; role assignments and edition choice affect cost planning.
Evidence source ↗
New Relic
New Relic is a cloud observability platform for monitoring applications, infrastructure, logs, traces, and digital experiences.
5 key claims verifiedOur editorial team checked this profile against pricing information, product documentation, company information. Supported by 4 documented sources.
Editorial overview
Aggregated Overview
The platform combines application, infrastructure, log, trace, and digital-experience monitoring, with a free tier and published usage charges. Review summaries praise analytics and dashboards, while also noting setup complexity and cost concerns. Scores are editorial assessments, not hands-on test results.
This profile combines documented product information and independent evidence where available. It is not a hands-on test unless TechZella explicitly identifies one.
Overview
New Relic is a hosted observability platform for engineering and operations teams. It brings application, infrastructure, log, trace, and digital-experience monitoring into one service.
Its free edition includes 100 GB of monthly ingest and one full-platform user. Paid pricing depends on data volume, user roles, edition, and selected options.
New Relic Decision Snapshot
A quick way to understand who this product may suit, where its limits matter, and which facts are most relevant before you compare alternatives.
Best suited to
Engineering, SRE, and operations teams that want application, infrastructure, log, and trace data in one hosted observability platform, with a free tier for initial use.
Look elsewhere if
Teams requiring self-hosted observability may not fit the SaaS-only service. Buyers should also model ingest volume and paid user roles, since those affect the bill, and should evaluate alternatives such as Datadog or Dynatrace instead.
Platforms
Linux, macOS, SaaS, Web, Windows
TechZella assessment
8.1/10
New Relic — What Sets It Apart?
These are the product-specific differences that may matter when deciding whether the software fits your workflow. They are based on documented evidence rather than a universal ranking.
- The free edition includes 100 GB of monthly data ingest, one full-platform user, and unlimited basic users.
- NerdGraph provides a GraphQL interface for querying data and configuring supported platform features.
- Published pricing separates ingest charges from user-role charges, rather than billing only by monitored host.
New Relic Pros & Cons
Pros
- Broad monitoring coverage across applications, infrastructure, logs, traces, and digital experiences.
- Free edition includes 100 GB monthly ingest and one full-platform user.
- Pricing page publishes role-based and ingest-based prices for several editions.
- NerdGraph API supports queries and configuration of some features.
Cons
- Ingest costs can rise as telemetry volume exceeds the free allowance.
- Standard limits full-platform access to five users.
- Public review summaries report setup complexity and a learning curve.
New Relic Gotchas & Operational Limits
These are documented constraints or practical friction points that may matter before you adopt the product.
The free edition includes 100 GB of monthly ingest, while paid editions charge for ingest beyond that allowance.
Telemetry volume should be estimated before expanding collection, especially for high-volume logs and traces.
Evidence source ↗New Relic Pricing & Plans
Free
$0
month
Includes 100 GB monthly data ingest, one free full-platform user, and unlimited basic users.
Check current pricing →Standard
$10 for first full-platform user; $99 per additional full-platform user
month
Limited to five full-platform users. Core users are listed at $49 per user monthly. Data ingest above 100 GB is charged separately.
Check current pricing →Pro
$349 per full-platform user with annual commitment; $418.80 monthly pay-as-you-go
month
Core users are listed at $49 per user monthly. Data ingest above 100 GB is charged separately.
Check current pricing →Enterprise
Contact sales
Enterprise pricing is not listed as a public fixed price.
Check current pricing →Pricing may change. Verify current plans on the vendor's website.
New Relic Competitors & Alternatives
Compare similar products directly, then see which alternatives may make more sense when your requirements differ.
At a glance
DevOps Platform| Decision factor | New Relic | Datadog | Dynatrace |
|---|---|---|---|
| Pricing model | Monthly data ingest and user roles; first 100 GB of ingest is included. | Product pricing is listed by billing unit, including per-host infrastructure monitoring and separate product offerings. Source ↗ | Public Dynatrace pricing should be checked for the required edition and usage; no directly comparable price was verified in this research. Source ↗ |
| Platform scope | The platform includes application, infrastructure, logs, traces, and digital-experience monitoring capabilities. | Datadog lists separate infrastructure, container, custom-metrics, and network monitoring products and billing units. Source ↗ | Not documented |
| API | NerdGraph is a GraphQL API for querying data and configuring supported features. | Datadog publishes product APIs and API documentation; the cited pricing page does not establish a directly comparable single API model. Source ↗ | Not documented |
Only factors supported by the available research are shown. The comparison is descriptive, not a ranking.
Direct competitors
These products address broadly similar requirements. The descriptions focus on documented reasons a buyer might compare them with New Relic.
New Relic Features
Observability
- Application performance monitoring
- Infrastructure monitoring
- Log management
- Distributed tracing
- Browser and mobile monitoring
- Synthetic monitoring
Analysis and operations
- Dashboards and alerts
- NerdGraph GraphQL API
- Cloud and Kubernetes integrations
- OpenTelemetry support
Demo & Screenshots
New Relic Specifications
| Deployment | Hosted SaaS |
|---|---|
| API | NerdGraph GraphQL API; separate data-ingest APIs |
| Free ingest allowance | 100 GB per month |
| Supported infrastructure-agent operating systems | Linux, Windows, macOS |
| Pricing dimensions | Edition, user role, and data ingest |
Deployment & System Footprint
Verified installation, hosting, administration, or environment details that can affect implementation.
| Installation or hosting | Hosted observability platform. Infrastructure agents support Linux, Windows, and macOS; cloud and Kubernetes monitoring options are documented. Source ↗ |
|---|
Migration & Lock-In
Documented portability, standards, export, or switching considerations. No switching-cost score is shown unless the evidence supports one.
Data portability
NerdGraph supports querying New Relic data and configuring some features. Public documentation reviewed did not establish a complete migration or export process for leaving the service.
Evidence source ↗Our evidence-based assessment
TechZella Score
A proprietary editorial score based on product capabilities, usability, value, performance, support and user sentiment evidence.
8.1/10Moderate confidence
The platform combines application, infrastructure, log, trace, and digital-experience monitoring, with a free tier and published usage charges. Review summaries praise analytics and dashboards, while also noting setup complexity and cost concerns. Scores are editorial assessments, not hands-on test results.
Methodology v1.0. The assessment weighs feature coverage (25%), ease of use (15%), value for money (20%), performance (15%), support (10%) and user sentiment (15%), using researched product evidence and verified review evidence where available. It is a TechZella editorial assessment, not a direct user-review average.
Editorial transparency
Our Review Methodology
Key claims are linked to the sources used to verify them. This evidence record is separate from third-party user ratings.
TechZella evaluates software using documented product capabilities, pricing information, usability and value considerations, independent user evidence where available, and competitive context. The assessment is an editorial review, not a hands-on test unless one is explicitly identified. Our editorial assessment is based on 4 documented sources.
What TechZella adds
- The free edition includes 100 GB of monthly data ingest, one full-platform user, and unlimited basic users.
- NerdGraph provides a GraphQL interface for querying data and configuring supported platform features.
- Published pricing separates ingest charges from user-role charges, rather than billing only by monitored host.
Important limitations
- Data ingest above the included monthly allowance is chargeable on paid editions.
- Standard limits full-platform users to five; Pro full-platform access has a substantially higher published per-user price.
- Public review summaries describe setup and interface complexity as concerns.
Evidence-backed claimsThe free edition includes 100 GB of monthly data ingest. New Relic offers Free, Standard, Pro, and Enterprise editions. NerdGraph is a GraphQL API for querying New Relic data and configuring some features. New Relic's infrastructure agent supports Linux, Windows, and macOS. New Relic, Inc. was incorporated in 2008.
The current official pricing page lists 100 GB per month for the Free edition.
View source ↗Verified 2026-11-08The official pricing page presents all four editions and their available pricing details.
View source ↗Verified 2026-11-08Official API documentation explains NerdGraph's query and configuration roles and distinguishes it from data-ingest APIs.
View source ↗Verified 2026-11-08The agent requirements page lists operating-system and architecture support.
View source ↗Verified 2026-11-08The company's SEC filing states it incorporated as New Relic, Inc. on February 20, 2008, following formation of its predecessor LLC in 2007.
View source ↗Verified 2026-11-08New Relic FAQs
Answers begin with the clearest available response, followed by the context that helps you act on it.
Does New Relic have a free plan?
Yes. Its Free edition includes 100 GB of monthly ingest, one full-platform user, and unlimited basic users. Source: https://newrelic.com/pricing
Does New Relic provide an API?
Yes. NerdGraph is a GraphQL API for querying data and configuring some features; separate APIs handle data ingest. Source: https://docs.newrelic.com/docs/apis/nerdgraph/get-started/introduction-new-relic-nerdgraph/
Which operating systems does the infrastructure agent support?
New Relic lists Linux, Windows, and macOS among supported systems, with version and architecture requirements. Source: https://docs.newrelic.com/docs/infrastructure/infrastructure-agent/requirements-infrastructure-agent/
How is New Relic priced?
Pricing includes edition, user-role, and data-ingest components. The Free edition includes 100 GB monthly ingest; paid editions charge for ingest beyond the allowance. Source: https://newrelic.com/pricing
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