Customer Service Software
Crisp
Crisp is a cloud customer-service platform with a shared inbox, website chat, knowledge base, automation, and AI support features.
$0 / monthTechZella Directory
Software for Customer support automation in 2026
List of Customer support automation Software | Last updated: October 29, 2026
Quick comparison
Customer support automation Software
| # | Software / Tool | Best For | TechZella Score | User Rating | Pricing |
|---|---|---|---|---|---|
| 1 | tawk.to | Hosted customer service software combining website live chat, ticketing, a knowledge base… | 8.3/10 | — | $0 / $29 |
| 2 | Hiver | Hiver provides customer-service tools for shared inboxes and omnichannel support, with ticketing,… | 8.2/10 | — | $25 / $55 |
| 3 | Zoho Desk | Zoho Desk is cloud-based customer service software for managing support tickets, communication… | 8.2/10 | — | $0 / $7/agent/month |
| 4 | Smartsupp | Smartsupp combines website live chat, messaging channels, scripted Flows, and an optional… | 8.1/10 | — | $0 / $17 |
| 5 | Deskpro | Deskpro is customer-service and internal help desk software for managing tickets, self-service… | 8.0/10 | — | $39 / $59 |
| 6 | Userlike | Userlike combines website chat and messaging channels in a shared inbox, with… | 8.0/10 | — | €0 / From €90 |
| 7 | Chaport | Chaport combines website live chat, messaging channels, chatbots, and a knowledge base… | 7.9/10 | — | €0 / €29 annually billed or €39 monthly |
| 8 | HappyFox | HappyFox is a cloud help desk that turns customer and employee requests… | 7.8/10 | — | $24 per agent / $49 per agent |
| 9 | Kayako | Kayako offers a helpdesk platform and Kay AI, which can resolve support… | 7.3/10 | — | $1 / Contact sales |
| 10 | Acquire.io | Acquire combines live chat, chatbots, cobrowsing, and voice and video calls in… | 7.2/10 | — | Contact vendor |
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Software for Customer support automation in 2026
Customer Service Software
Tidio
Tidio combines website live chat, ticketing, chatbot workflows, and its Lyro AI agent in a shared customer-service platform.
$0 / month
Customer Service Software
Gladly
Gladly is a cloud customer service platform that unifies customer conversations across channels and provides AI-assisted service and automation.
Customer Service Software
Re:amaze
Re:amaze is a cloud customer-support platform that brings email, chat, social, SMS and other customer conversations into a shared inbox, with automation,…
$59 / month
Customer Service Software
Kustomer
Kustomer is a SaaS customer service platform that combines omnichannel conversations, customer timelines, workflow automation, and AI tools in one workspace.
Contact sales / custom
Customer Service Software
Gorgias
Gorgias is a cloud-based customer service platform for ecommerce teams. It combines a multichannel helpdesk, store integrations, workflow automation, and optional AI…
$10 / month
Customer Service Software
Help Scout
Help Scout is a cloud customer-support platform with a shared inbox, help center, customer messaging, automation, and optional AI answers.
$0 / month
Customer Service Software
Intercom
Intercom combines a customer support inbox, ticketing, help center, workflows, and Fin AI Agent. Teams can use Fin with Intercom or connect…
$29 / per seat/month, billed annually
Customer Service Software
Freshdesk
Freshdesk is a cloud help desk for managing customer-support tickets, team workflows, and self-service content. It includes Freddy AI features and a…
$19/agent/month / month, billed annually
Customer Service Software
Zendesk Support Suite
Zendesk Support Suite combines ticketing, messaging, voice, live chat, a help center, and reporting for customer support teams.
$55 / per agent/month, billed annually