Customer Service Software
Intercom
Intercom combines a customer support inbox, ticketing, help center, workflows, and Fin AI Agent. Teams can use Fin with Intercom or connect…
$29 / per seat/month, billed annuallyTechZella Directory
Software for Customer support automation in 2026
List of Customer support automation Software | Last updated: October 25, 2026
Quick comparison
Customer support automation Software
| # | Software / Tool | Best For | TechZella Score | User Rating | Pricing |
|---|---|---|---|---|---|
| 1 | Freshworks Customer Service CRM | Freshworks customer service software combines ticketing, omnichannel support, self-service, automation, analytics and… | 8.5/10 | — | $19/agent/month / $55/agent/month |
| 2 | Klaviyo | Klaviyo is a B2C CRM platform for customer data, email, SMS, mobile… | 8.4/10 | — | $0 / Variable |
| 3 | Intercom | Intercom combines a customer support inbox, ticketing, help center, workflows, and Fin… | 8.3/10 | — | $29 / $85 |
| 4 | Zendesk AI | Zendesk AI adds AI agents, agent assistance, ticket intelligence, search, writing tools… | 8.3/10 | — | $0 / $19 per agent |
| 5 | Freshdesk | Freshdesk is a cloud help desk for managing customer-support tickets, team workflows,… | 8.2/10 | — | $19/agent/month / $55/agent/month |
| 6 | Zendesk Support Suite | Zendesk Support Suite combines ticketing, messaging, voice, live chat, a help center,… | 8.1/10 | — | $55 / $115 |
| 7 | HubSpot Breeze AI | HubSpot Breeze is an AI platform for marketing, sales, service, content, and… | 8.0/10 | — | $0 / From $7 per seat |
| 8 | Poly AI | PolyAI provides enterprise conversational agents for customer service across voice and digital… | 7.7/10 | — | Custom quote |
Filters
Editorial selection
Software for Customer support automation in 2026
Customer Service Software
Freshdesk
Freshdesk is a cloud help desk for managing customer-support tickets, team workflows, and self-service content. It includes Freddy AI features and a…
$19/agent/month / month, billed annually
Customer Service Software
Zendesk Support Suite
Zendesk Support Suite combines ticketing, messaging, voice, live chat, a help center, and reporting for customer support teams.
$55 / per agent/month, billed annually
Conversational AI
Poly AI
PolyAI provides enterprise conversational agents for customer service across voice and digital channels, with integrations for contact-center and business systems.
Custom quote / Per minute
K
Email Marketing
Klaviyo
Klaviyo is a B2C CRM platform for customer data, email, SMS, mobile push, WhatsApp, analytics, service and AI-assisted marketing automation.
$0 / month
F
CRM Software
Freshworks Customer Service CRM
Freshworks customer service software combines ticketing, omnichannel support, self-service, automation, analytics and AI-assisted resolution in a cloud platform.
$19/agent/month / month, billed annually
Z
Artificial Intelligence Software
Zendesk AI
Zendesk AI adds AI agents, agent assistance, ticket intelligence, search, writing tools and automation to Zendesk’s customer service platform.
$0 / 14 days
Artificial Intelligence Software
HubSpot Breeze AI
HubSpot Breeze is an AI platform for marketing, sales, service, content, and CRM workflows. It combines an assistant, specialized agents, and embedded…
$0 / month