Customer Service Software
Deskpro
Deskpro is customer-service and internal help desk software for managing tickets, self-service content, workflows, and support channels. It offers cloud and private…
$39 / agent/monthTechZella Directory
Software for Customer support automation in 2026
List of Customer support automation Software | Last updated: October 29, 2026
Quick comparison
Customer support automation Software
| # | Software / Tool | Best For | TechZella Score | User Rating | Pricing |
|---|---|---|---|---|---|
| 1 | tawk.to | Hosted customer service software combining website live chat, ticketing, a knowledge base… | 8.3/10 | — | $0 / $29 |
| 2 | Hiver | Hiver provides customer-service tools for shared inboxes and omnichannel support, with ticketing,… | 8.2/10 | — | $25 / $55 |
| 3 | Zoho Desk | Zoho Desk is cloud-based customer service software for managing support tickets, communication… | 8.2/10 | — | $0 / $7/agent/month |
| 4 | Smartsupp | Smartsupp combines website live chat, messaging channels, scripted Flows, and an optional… | 8.1/10 | — | $0 / $17 |
| 5 | Deskpro | Deskpro is customer-service and internal help desk software for managing tickets, self-service… | 8.0/10 | — | $39 / $59 |
| 6 | Userlike | Userlike combines website chat and messaging channels in a shared inbox, with… | 8.0/10 | — | €0 / From €90 |
| 7 | Chaport | Chaport combines website live chat, messaging channels, chatbots, and a knowledge base… | 7.9/10 | — | €0 / €29 annually billed or €39 monthly |
| 8 | HappyFox | HappyFox is a cloud help desk that turns customer and employee requests… | 7.8/10 | — | $24 per agent / $49 per agent |
| 9 | Kayako | Kayako offers a helpdesk platform and Kay AI, which can resolve support… | 7.3/10 | — | $1 / Contact sales |
| 10 | Acquire.io | Acquire combines live chat, chatbots, cobrowsing, and voice and video calls in… | 7.2/10 | — | Contact vendor |
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Software for Customer support automation in 2026
Customer Service Software
Hiver
Hiver provides customer-service tools for shared inboxes and omnichannel support, with ticketing, automation, integrations, and AI features. It offers Hiver in Gmail…
$25 / user/month
Customer Service Software
HappyFox
HappyFox is a cloud help desk that turns customer and employee requests into trackable tickets, with automation, self-service, reporting, integrations, and optional…
$24 per agent / month, billed annually
Customer Service Software
Kayako
Kayako offers a helpdesk platform and Kay AI, which can resolve support requests, take connected actions, and assist agents. Kayako One combines…
$1 / per resolved ticket
Customer Service Software
Zoho Desk
Zoho Desk is cloud-based customer service software for managing support tickets, communication channels, automation, and self-service resources.
$0 / month
Customer Service Software
Acquire.io
Acquire combines live chat, chatbots, cobrowsing, and voice and video calls in a customer-support platform. It also provides integrations and APIs for…
Contact vendor
Customer Service Software
Userlike
Userlike combines website chat and messaging channels in a shared inbox, with chatbot, AI knowledge-base, routing, and customer-support features.
€0 / month
Customer Service Software
Smartsupp
Smartsupp combines website live chat, messaging channels, scripted Flows, and an optional AI shopping assistant for customer support and e-commerce.
$0 / month
Customer Service Software
Chaport
Chaport combines website live chat, messaging channels, chatbots, and a knowledge base for customer support and lead capture.
€0 / month
Customer Service Software
tawk.to
Hosted customer service software combining website live chat, ticketing, a knowledge base and visitor contact management. Optional paid add-ons provide AI assistance,…
$0 / month