Conversational AI
Poly AI
PolyAI provides enterprise conversational agents for customer service across voice and digital channels, with integrations for contact-center and business systems.
Custom quote / Per minuteTechZella Directory
Software for Customer support automation in 2026
List of Customer support automation Software | Last updated: October 29, 2026
Quick comparison
Customer support automation Software
| # | Software / Tool | Best For | TechZella Score | User Rating | Pricing |
|---|---|---|---|---|---|
| 1 | tawk.to | Hosted customer service software combining website live chat, ticketing, a knowledge base… | 8.3/10 | — | $0 / $29 |
| 2 | Hiver | Hiver provides customer-service tools for shared inboxes and omnichannel support, with ticketing,… | 8.2/10 | — | $25 / $55 |
| 3 | Zoho Desk | Zoho Desk is cloud-based customer service software for managing support tickets, communication… | 8.2/10 | — | $0 / $7/agent/month |
| 4 | Smartsupp | Smartsupp combines website live chat, messaging channels, scripted Flows, and an optional… | 8.1/10 | — | $0 / $17 |
| 5 | Deskpro | Deskpro is customer-service and internal help desk software for managing tickets, self-service… | 8.0/10 | — | $39 / $59 |
| 6 | Userlike | Userlike combines website chat and messaging channels in a shared inbox, with… | 8.0/10 | — | €0 / From €90 |
| 7 | Chaport | Chaport combines website live chat, messaging channels, chatbots, and a knowledge base… | 7.9/10 | — | €0 / €29 annually billed or €39 monthly |
| 8 | HappyFox | HappyFox is a cloud help desk that turns customer and employee requests… | 7.8/10 | — | $24 per agent / $49 per agent |
| 9 | Kayako | Kayako offers a helpdesk platform and Kay AI, which can resolve support… | 7.3/10 | — | $1 / Contact sales |
| 10 | Acquire.io | Acquire combines live chat, chatbots, cobrowsing, and voice and video calls in… | 7.2/10 | — | Contact vendor |
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Software for Customer support automation in 2026
K
Email Marketing
Klaviyo
Klaviyo is a B2C CRM platform for customer data, email, SMS, mobile push, WhatsApp, analytics, service and AI-assisted marketing automation.
$0 / month
F
CRM Software
Freshworks Customer Service CRM
Freshworks customer service software combines ticketing, omnichannel support, self-service, automation, analytics and AI-assisted resolution in a cloud platform.
$19/agent/month / month, billed annually
Z
Artificial Intelligence Software
Zendesk AI
Zendesk AI adds AI agents, agent assistance, ticket intelligence, search, writing tools and automation to Zendesk’s customer service platform.
$0 / 14 days
Artificial Intelligence Software
HubSpot Breeze AI
HubSpot Breeze is an AI platform for marketing, sales, service, content, and CRM workflows. It combines an assistant, specialized agents, and embedded…
$0 / month