Artificial Intelligence Software
Hex.tech
Hex is a cloud analytics workspace combining SQL and Python notebooks, AI-assisted analysis, and shareable data apps.
FreeTechZella Directory
Software for Customer Support in 2026
List of Customer Support Software | Last updated: November 7, 2026
Quick comparison
Customer Support Software
| # | Software / Tool | Best For | TechZella Score | User Rating | Pricing |
|---|---|---|---|---|---|
| 1 | Hex.tech | Hex is a cloud analytics workspace combining SQL and Python notebooks, AI-assisted… | 8.2/10 | — | Free / $36 per Editor |
| 2 | Hiver | Hiver provides customer-service tools for shared inboxes and omnichannel support, with ticketing,… | 8.2/10 | — | $25 / $55 |
| 3 | Zoho Desk | Zoho Desk is cloud-based customer service software for managing support tickets, communication… | 8.2/10 | — | $0 / $7/agent/month |
| 4 | Deskpro | Deskpro is customer-service and internal help desk software for managing tickets, self-service… | 8.0/10 | — | $39 / $59 |
| 5 | Geckoboard | Geckoboard is a cloud dashboard service for sharing live business metrics. It… | 8.0/10 | — | $79 / $319 |
| 6 | Plecto | Plecto combines real-time KPI dashboards, reports, gamification, and coaching tools for sales… | 8.0/10 | — | $24 / $37.20 |
| 7 | GrooveHQ | Groove Classic is a hosted customer-support help desk with a shared inbox,… | 7.8/10 | — | $35 per user / $55 per user |
| 8 | HappyFox | HappyFox is a cloud help desk that turns customer and employee requests… | 7.8/10 | — | $24 per agent / $49 per agent |
| 9 | Freescout | FreeScout is an open-source, self-hosted help desk and shared inbox for managing… | 7.4/10 | — | $0 |
| 10 | Kayako | Kayako offers a helpdesk platform and Kay AI, which can resolve support… | 7.3/10 | — | $1 / Contact sales |
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Software for Customer Support in 2026
Productivity Software
Plecto
Plecto combines real-time KPI dashboards, reports, gamification, and coaching tools for sales and customer-support teams.
$24 / month, billed annually per tracked license
Marketing Analytics
Geckoboard
Geckoboard is a cloud dashboard service for sharing live business metrics. It connects to 90+ data sources and offers a read-only Metrics…
$79 / month, billed annually
Customer Service Software
Freescout
FreeScout is an open-source, self-hosted help desk and shared inbox for managing customer conversations. Optional modules add capabilities such as workflows, reporting,…
$0 / one-time download
Customer Service Software
Deskpro
Deskpro is customer-service and internal help desk software for managing tickets, self-service content, workflows, and support channels. It offers cloud and private…
$39 / agent/month
Customer Service Software
GrooveHQ
Groove Classic is a hosted customer-support help desk with a shared inbox, knowledge base, live chat, reporting, and integrations. The product remains…
$35 per user / month
Customer Service Software
Hiver
Hiver provides customer-service tools for shared inboxes and omnichannel support, with ticketing, automation, integrations, and AI features. It offers Hiver in Gmail…
$25 / user/month
Customer Service Software
HappyFox
HappyFox is a cloud help desk that turns customer and employee requests into trackable tickets, with automation, self-service, reporting, integrations, and optional…
$24 per agent / month, billed annually
Customer Service Software
Kayako
Kayako offers a helpdesk platform and Kay AI, which can resolve support requests, take connected actions, and assist agents. Kayako One combines…
$1 / per resolved ticket
Customer Service Software
Zoho Desk
Zoho Desk is cloud-based customer service software for managing support tickets, communication channels, automation, and self-service resources.
$0 / month