Conversational AI
Poly AI
PolyAI provides enterprise conversational agents for customer service across voice and digital channels, with integrations for contact-center and business systems.
Custom quote / Per minuteTechZella Directory
Software for Customer Support in 2026
List of Customer Support Software | Last updated: October 12, 2026
Quick comparison
Customer Support Software
| # | Software / Tool | Best For | TechZella Score | User Rating | Pricing |
|---|---|---|---|---|---|
| 1 | Zoho Social | Zoho Social manages publishing, scheduling, monitoring, analytics, collaboration, and lead generation across… | 8.6/10 | — | $0 / $15 |
| 2 | ChatGPT Enterprise | Enterprise workspace for using OpenAI models with administrative controls, security features, connected… | 8.5/10 | — | Custom pricing |
| 3 | EngageBay | EngageBay is a cloud-based CRM suite combining sales, marketing automation, email campaigns,… | 8.5/10 | — | $0 / $14.99 per user |
| 4 | Zendesk | Zendesk is a cloud customer and employee service platform with ticketing, messaging,… | 8.4/10 | — | $0 / $55 per agent/month annually; $69 monthly |
| 5 | EasyPost | EasyPost is a cloud-based, multi-carrier shipping platform with APIs for rates, labels,… | 8.0/10 | — | $0 for up to 3,000 labels; $0.08 per… |
| 6 | Authsignal | Authsignal adds passkeys, adaptive MFA and authentication orchestration to existing identity systems… | 7.9/10 | — | $0 / From $0.05 per MAU/month |
| 7 | Hootsuite | Hootsuite is a social media management platform for planning and publishing posts,… | 7.9/10 | — | From $99 / From $199 |
| 8 | Sprout Social | Sprout Social is a cloud-based platform for social publishing, engagement, analytics and… | 7.9/10 | — | $79 annual / $99 monthly / $199 |
| 9 | Poly AI | PolyAI provides enterprise conversational agents for customer service across voice and digital… | 7.7/10 | — | Custom quote |
| 10 | Sprinklr | Sprinklr is a cloud-based enterprise platform for managing social publishing, engagement, listening… | 7.5/10 | — | Custom quote |
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Editorial selection
Software for Customer Support in 2026
Identity and Access Management
Authsignal
Authsignal adds passkeys, adaptive MFA and authentication orchestration to existing identity systems through APIs, SDKs and pre-built interfaces.
$0 / 30 days
Supply Chain Management
EasyPost
EasyPost is a cloud-based, multi-carrier shipping platform with APIs for rates, labels, address verification, tracking, and insurance.
$0 for up to 3,000 labels; $0.08 per additional label / month
E
CRM Software
EngageBay
EngageBay is a cloud-based CRM suite combining sales, marketing automation, email campaigns, live chat, help desk, and AI-assisted tools.
$0 / month
Social Media Management
Sprinklr
Sprinklr is a cloud-based enterprise platform for managing social publishing, engagement, listening and analytics, with related customer service and marketing products.
Custom quote / Contract-based
Z
Social Media Analytics
Zoho Social
Zoho Social manages publishing, scheduling, monitoring, analytics, collaboration, and lead generation across multiple social networks.
$0 / month
Social Media Management
Sprout Social
Sprout Social is a cloud-based platform for social publishing, engagement, analytics and listening, with integrations for customer-care and marketing workflows.
$79 annual / $99 monthly / per seat/month
Social Media Management
Hootsuite
Hootsuite is a social media management platform for planning and publishing posts, engaging with audiences, monitoring social activity, and measuring performance across…
From $99 / user/month
C
Artificial Intelligence Software
ChatGPT Enterprise
Enterprise workspace for using OpenAI models with administrative controls, security features, connected apps, data analysis and custom AI workflows.
Custom pricing / annual or contract-based
Z
Contact Center Software
Zendesk
Zendesk is a cloud customer and employee service platform with ticketing, messaging, voice, knowledge management, analytics, integrations and AI automation.
$0 / 14 days