Freescout
FreeScout is an open-source, self-hosted help desk and shared inbox for managing customer conversations. Optional modules add capabilities such as workflows, reporting,…
$0 / one-time downloadList of E-commerce Software | Last updated: October 29, 2026
This page lists the 120 tools in the TechZella directory that are classified under E-commerce, a industry in our taxonomy. Every profile summarises what the product does, who it suits, what it costs, and where it falls short, based on documented vendor and independent sources rather than hands-on testing. Examples in this group include AbanteCart, ButterCMS, DatoCMS, Jumpseller, Midjourney, PinnacleCart, ShippyPro and TradeGecko (QuickBooks Commerce); the list is alphabetical and does not imply a ranking. The most common documented use cases are Order management, Multichannel selling, Build online stores, B2B commerce. Tools here are most often also filed under E-commerce Platform, Warehouse Management, Email Marketing, SEO Software. Platform support most often listed is Web, API, SaaS, REST API. To compare options, open each profile and read the Decision Snapshot, the pricing and total cost sections, and the Gotchas, then check the alternatives listed for the products you are considering. Features, pricing and availability change, so confirm current details with each vendor before you decide.
This page lists the 120 tools in the TechZella directory that are classified under E-commerce, a industry in our taxonomy. Every profile summarises what the product does, who it suits, what it costs, and where it falls short, based on documented vendor and independent sources rather than hands-on testing. Examples in this group include AbanteCart, ButterCMS, DatoCMS, Jumpseller, Midjourney, PinnacleCart, ShippyPro and TradeGecko (QuickBooks Commerce); the list is alphabetical and does not imply a ranking. The most common documented use cases are Order management, Multichannel selling, Build online stores, B2B commerce. Tools here are most often also filed under E-commerce Platform, Warehouse Management, Email Marketing, SEO Software. Platform support most often listed is Web, API, SaaS, REST API. To compare options, open each profile and read the Decision Snapshot, the pricing and total cost sections, and the Gotchas, then check the alternatives listed for the products you are considering. Features, pricing and availability change, so confirm current details with each vendor before you decide.
These links use TechZella's existing product-to-taxonomy relationships. They are navigation aids, not independent endorsements.
| # | Software / Tool | Best For | TechZella Score | User Rating | Pricing |
|---|---|---|---|---|---|
| 1 | tawk.to | Hosted customer service software combining website live chat, ticketing, a knowledge base… | 8.3/10 | — | $0 / $29 |
| 2 | Hiver | Hiver provides customer-service tools for shared inboxes and omnichannel support, with ticketing,… | 8.2/10 | — | $25 / $55 |
| 3 | Smartsupp | Smartsupp combines website live chat, messaging channels, scripted Flows, and an optional… | 8.1/10 | — | $0 / $17 |
| 4 | Userlike | Userlike combines website chat and messaging channels in a shared inbox, with… | 8.0/10 | — | €0 / From €90 |
| 5 | Chaport | Chaport combines website live chat, messaging channels, chatbots, and a knowledge base… | 7.9/10 | — | €0 / €29 annually billed or €39 monthly |
| 6 | GrooveHQ | Groove Classic is a hosted customer-support help desk with a shared inbox,… | 7.8/10 | — | $35 per user / $55 per user |
| 7 | HappyFox | HappyFox is a cloud help desk that turns customer and employee requests… | 7.8/10 | — | $24 per agent / $49 per agent |
| 8 | Freescout | FreeScout is an open-source, self-hosted help desk and shared inbox for managing… | 7.4/10 | — | $0 |
| 9 | Kayako | Kayako offers a helpdesk platform and Kay AI, which can resolve support… | 7.3/10 | — | $1 / Contact sales |
| 10 | Acquire.io | Acquire combines live chat, chatbots, cobrowsing, and voice and video calls in… | 7.2/10 | — | Contact vendor |
FreeScout is an open-source, self-hosted help desk and shared inbox for managing customer conversations. Optional modules add capabilities such as workflows, reporting,…
$0 / one-time download
Groove Classic is a hosted customer-support help desk with a shared inbox, knowledge base, live chat, reporting, and integrations. The product remains…
$35 per user / month
Hiver provides customer-service tools for shared inboxes and omnichannel support, with ticketing, automation, integrations, and AI features. It offers Hiver in Gmail…
$25 / user/month
HappyFox is a cloud help desk that turns customer and employee requests into trackable tickets, with automation, self-service, reporting, integrations, and optional…
$24 per agent / month, billed annually
Kayako offers a helpdesk platform and Kay AI, which can resolve support requests, take connected actions, and assist agents. Kayako One combines…
$1 / per resolved ticket
Acquire combines live chat, chatbots, cobrowsing, and voice and video calls in a customer-support platform. It also provides integrations and APIs for…
Contact vendor
Userlike combines website chat and messaging channels in a shared inbox, with chatbot, AI knowledge-base, routing, and customer-support features.
€0 / monthSmartsupp combines website live chat, messaging channels, scripted Flows, and an optional AI shopping assistant for customer support and e-commerce.
$0 / month
Chaport combines website live chat, messaging channels, chatbots, and a knowledge base for customer support and lead capture.
€0 / month
Hosted customer service software combining website live chat, ticketing, a knowledge base and visitor contact management. Optional paid add-ons provide AI assistance,…
$0 / month