M
AI Marketing
Mailchimp
Mailchimp is a web-based email marketing and automation platform with audience management, analytics, landing pages, integrations, mobile apps and AI-assisted marketing tools.
$0 / monthTechZella Directory
Customer Relationship Management Software in 2026
List of Customer Relationship Management Software | Last updated: September 12, 2026
Category guide
Software discovery — this page combines TechZella's software profiles, structured comparisons, category guidance, and related topics to help you evaluate customer relationship management software.
Find the right fit
Choose customer relationship management based on your needs
You do not need to evaluate every tool in this category. Start with the job you need to accomplish, the environment you work in, or the platform you need to support, then narrow the software list from there.
Use cases
Start with the outcome you need. These paths connect the category to specific jobs, workflows and problems that software can help you address.
Marketing automation
Explore Marketing automation software within the customer relationship management category.
3 matching tools →
Sales pipeline management
Explore Sales pipeline management software within the customer relationship management category.
3 matching tools →
Financial management
Explore Financial management software within the customer relationship management category.
3 matching tools →
Workflow automation
Explore Workflow automation software within the customer relationship management category.
3 matching tools →
Customer Retention
Explore Customer Retention software within the customer relationship management category.
2 matching tools →
SMS marketing
Explore SMS marketing software within the customer relationship management category.
2 matching tools →
Industries
Your industry can change the features, integrations, compliance needs and workflows that matter. Explore software already associated with these industry contexts.
Professional Services
Explore Professional Services software within the customer relationship management category.
7 matching tools →
Retail
Explore Retail software within the customer relationship management category.
5 matching tools →
Manufacturing
Explore Manufacturing software within the customer relationship management category.
5 matching tools →
Nonprofit
Explore Nonprofit software within the customer relationship management category.
4 matching tools →
Education
Explore Education software within the customer relationship management category.
4 matching tools →
Financial Services
Explore Financial Services software within the customer relationship management category.
4 matching tools →
Platforms
Platform compatibility can narrow the field quickly. Use these links when the devices or operating environments your team relies on are a key requirement.
Web
Explore Web software within the customer relationship management category.
10 matching tools →
Android
Explore Android software within the customer relationship management category.
9 matching tools →
API
Explore API software within the customer relationship management category.
9 matching tools →
iOS
Explore iOS software within the customer relationship management category.
9 matching tools →
Windows
Explore Windows software within the customer relationship management category.
5 matching tools →
macOS
Explore macOS software within the customer relationship management category.
3 matching tools →
Best-fit software
Software to explore by use case and industry
These shortlists connect the category to specific jobs and business contexts. They are designed to help you move from a broad category to a few relevant products without treating every tool as equally suitable for every situation.
Best for use case
View all →Marketing automation
Explore software associated with this use case and compare the options that appear most relevant to this category.
BrevoBrevo is a multichannel customer engagement platform combining email, SMS, WhatsApp, CRM,…8.5/10Bitrix24Bitrix24 is an all-in-one workspace combining CRM, sales automation, projects, collaboration, communications,…8.4/10MailchimpMailchimp is a web-based email marketing and automation platform with audience management,…8.3/10
Best for use case
View all →Sales pipeline management
Explore software associated with this use case and compare the options that appear most relevant to this category.
BrevoBrevo is a multichannel customer engagement platform combining email, SMS, WhatsApp, CRM,…8.5/10Bitrix24Bitrix24 is an all-in-one workspace combining CRM, sales automation, projects, collaboration, communications,…8.4/10Microsoft Dynamics 365Microsoft Dynamics 365 is a modular suite of cloud CRM and ERP…8.1/10
Best for use case
View all →Financial management
Explore software associated with this use case and compare the options that appear most relevant to this category.
Best for industry
View all →Professional Services
Explore software associated with this industry and compare the options that appear most relevant to this category.
Acumatica Cloud ERPAcumatica Cloud ERP is a modular business management platform for small and…8.5/10Odoo ERPOdoo ERP is an integrated suite of business applications covering finance, sales,…8.5/10MailchimpMailchimp is a web-based email marketing and automation platform with audience management,…8.3/10
Best for industry
View all →Retail
Explore software associated with this industry and compare the options that appear most relevant to this category.
Odoo ERPOdoo ERP is an integrated suite of business applications covering finance, sales,…8.5/10Bitrix24Bitrix24 is an all-in-one workspace combining CRM, sales automation, projects, collaboration, communications,…8.4/10KlaviyoKlaviyo is a B2C CRM platform for customer data, email, SMS, mobile…8.4/10
Best for industry
View all →Manufacturing
Explore software associated with this industry and compare the options that appear most relevant to this category.
Explore related software
Continue exploring Customer Relationship Management
Once you understand what you need, use these related category links to broaden or narrow your research. This is navigation rather than another evaluation layer, so it stays compact.
How we compare
TechZella evaluation methodology
This explains what the information on the page means and how TechZella approaches comparison. It is intended to make the evaluation process easier to understand before you rely on a score or shortlist.
TechZella evaluates Customer Relationship Management software using structured information stored in each profile, documented product capabilities, pricing information, user feedback where available, and evidence collected during research. The evaluation considers features, ease of use, value, performance, support and user sentiment so that the comparison reflects more than a single rating signal.
Use the comparison as a starting point, then check the individual software profile for current pricing, integrations, feature limitations and requirements that matter to your team. A higher TechZella Score does not automatically mean a tool is the right fit for every workflow.
Quick comparison
Customer Relationship Management Software
| # | Software / Tool | Best For | TechZella Score | User Rating | Pricing |
|---|---|---|---|---|---|
| 1 | Acumatica Cloud ERP | Acumatica Cloud ERP is a modular business management platform for small and… | 8.5/10 | — | Custom quote / $0 |
| 2 | Brevo | Brevo is a multichannel customer engagement platform combining email, SMS, WhatsApp, CRM,… | 8.5/10 | — | $0 / From $9 |
| 3 | Odoo ERP | Odoo ERP is an integrated suite of business applications covering finance, sales,… | 8.5/10 | — | $0 / From $24.90/user |
| 4 | Bitrix24 | Bitrix24 is an all-in-one workspace combining CRM, sales automation, projects, collaboration, communications,… | 8.4/10 | — | $0 / $69 monthly or $49 annually |
| 5 | Klaviyo | Klaviyo is a B2C CRM platform for customer data, email, SMS, mobile… | 8.4/10 | — | $0 / Variable |
| 6 | HubSpot | HubSpot is a customer platform combining CRM, marketing, sales, service, content, data,… | 8.3/10 | — | $0 / Starts at $7 per seat with… |
| 7 | Mailchimp | Mailchimp is a web-based email marketing and automation platform with audience management,… | 8.3/10 | — | $0 / $13 |
| 8 | Salesforce | Salesforce is a cloud CRM platform covering sales, service, marketing, commerce, analytics,… | 8.2/10 | — | $0 / $25/user/month |
| 9 | Microsoft Dynamics 365 | Microsoft Dynamics 365 is a modular suite of cloud CRM and ERP… | 8.1/10 | — | Free / $65 |
| 10 | Microsoft Dynamics 365 Sales Professional | Cloud CRM software for managing accounts, contacts, leads, opportunities, sales activities, products,… | 8.0/10 | — | $65 / $0 |
Related categories
Filters
Editorial selection
Customer Relationship Management Software in 2026
B
Conversational Marketing
Brevo
Brevo is a multichannel customer engagement platform combining email, SMS, WhatsApp, CRM, automation, transactional messaging, and conversations.
$0 / month
K
Customer Data Platform
Klaviyo
Klaviyo is a B2C CRM platform for customer data, email, SMS, mobile push, WhatsApp, analytics, service and AI-assisted marketing automation.
$0 / month
A
Accounting Software
Acumatica Cloud ERP
Acumatica Cloud ERP is a modular business management platform for small and midsize companies, covering financials, CRM, inventory, projects, manufacturing, distribution and…
Custom quote / Subscription
O
Accounting Software
Odoo ERP
Odoo ERP is an integrated suite of business applications covering finance, sales, CRM, inventory, manufacturing, HR, projects, websites and e-commerce.
$0 / month
M
CRM Software
Microsoft Dynamics 365 Sales Professional
Cloud CRM software for managing accounts, contacts, leads, opportunities, sales activities, products, quotes, orders and invoices.
$65 / user/month, paid yearly
B
Business Management Software
Bitrix24
Bitrix24 is an all-in-one workspace combining CRM, sales automation, projects, collaboration, communications, documents and AI tools.
$0 / month
H
Content Management System
HubSpot
HubSpot is a customer platform combining CRM, marketing, sales, service, content, data, revenue, and AI tools.
$0 / month
Business Management Software
Microsoft Dynamics 365
Microsoft Dynamics 365 is a modular suite of cloud CRM and ERP applications for sales, service, finance, operations, commerce, and supply chain…
Free / trial
S
Business Intelligence
Salesforce
Salesforce is a cloud CRM platform covering sales, service, marketing, commerce, analytics, integration, and AI agent workflows.
$0 / trial