Free
$0
month
Core CRM, tasks, Kanban and Gantt tools, shared calendars, chat, video calls and 5 GB storage.
Check current pricing →B
Bitrix24
Bitrix24 is an all-in-one workspace combining CRM, sales automation, projects, collaboration, communications, documents and AI tools.
Editorial overview
Aggregated Overview
Bitrix24 combines CRM, project management, collaboration, communications, websites, documents, automation and AI in one platform. G2 and Capterra show generally positive user sentiment, while public reviews also mention a learning curve, configuration complexity and occasional support concerns.
This profile combines documented product information and independent evidence where available. It is not a hands-on test unless TechZella explicitly identifies one.
Overview
Bitrix24 is a business workspace centered on CRM, sales management and team operations. It also includes tasks, projects, calendars, chat, video calls, file storage, online documents, websites, marketing tools, automation and AI assistance.
The CRM stores leads, contacts, companies, deals, activities and interaction history. Teams can collect inquiries from websites, email, social networks and messaging channels. CRM records can connect with estimates, invoices, payments, telephony and customer conversations.
Bitrix24 offers cloud deployment and a self-hosted edition. Its desktop applications support Windows and macOS, while mobile applications support iOS, Android and Huawei devices.
Bitrix24 Decision Snapshot
A quick way to understand who this product may suit, where its limits matter, and which facts are most relevant before you compare alternatives.
Platforms
Android, Huawei AppGallery, iOS, macOS, On-premises, REST API
TechZella assessment
8.4/10
Bitrix24 Pros & Cons
Pros
- Broad feature coverage across CRM, projects, collaboration and communications.
- Free plan available for evaluating core functionality.
- Organization-based pricing can reduce marginal cost as teams add users.
- Cloud and self-hosted deployment options support different control requirements.
- REST API and marketplace support custom integrations.
- Desktop and mobile apps extend access beyond the browser.
Cons
- The broad product scope may increase setup and training requirements.
- Advanced tools and higher storage limits are restricted to paid plans.
- Some messaging and business integrations require third-party providers or marketplace apps.
- Independent reviews identify learning-curve, configuration and support concerns.
- Teams needing only basic CRM functions may find the platform more extensive than necessary.
Bitrix24 Pricing & Plans
Basic
$69 monthly or $49 annually
organization/month
Includes five users, 24 GB storage, AI tools, sales pipelines, recurring deals, online payments, email, WhatsApp and telephony integrations.
Check current pricing →Standard
$144 monthly or $99 annually
organization/month
Includes 50 users, 100 GB storage, unlimited leads, invoices, estimates, web forms, e-signatures, WhatsApp marketing and unlimited projects.
Check current pricing →Professional
$289 monthly or $199 annually
organization/month
Includes 100 users, 1 TB storage, sales automation, employee hours tracking and advanced operational capabilities.
Check current pricing →Enterprise
From $579 monthly or $399 annually
organization/month
Includes 250 users at the entry tier, 3 TB storage and enterprise administration, security, backup and scalability features.
Check current pricing →Vibe+
From $89 monthly or $59 annually
organization/month
Additional plans focused on AI features, Vibecode app building and expanded REST API and marketplace capabilities.
Check current pricing →Pricing may change. Verify current plans on the vendor's website.
Bitrix24 Competitors & Alternatives
Compare similar products directly, then see which alternatives may make more sense when your requirements differ.
Direct competitors
These products address broadly similar requirements. The descriptions focus on documented reasons a buyer might compare them with Bitrix24.
Bitrix24 Features
CRM
- Leads, contacts, companies and deals
- Custom fields and sales pipelines
- Interaction history and duplicate control
- CRM permissions and roles
- Imports and exports
- CRM reports and sales analytics
Sales Enablement
- Estimates and invoices
- Online payments
- Product catalog and inventory
- Booking
- E-signatures
- CRM-linked documents
Automation and AI
- Automation rules and triggers
- Workflows and automated funnels
- Sales automation
- Recurring deals
- CoPilot AI assistance
- Call transcription and summaries on supported plans
Communication
- Team chat
- Video calls
- Email integration
- Telephony and call tracking
- Website live chat
- Supported WhatsApp, Telegram, Facebook, Instagram and Viber channels
Projects and Collaboration
- Tasks and task templates
- Kanban boards
- Gantt charts
- Calendars
- Time tracking
- Workgroups and project drives
- Scrum-related project tools
Integrations and Development
- REST API
- Bitrix24 Marketplace
- Google and Gmail integration
- Google Calendar and Google Docs integration
- Outlook and Microsoft 365 integration
- Third-party applications for telephony, payments, marketing and analytics
Deployment and Access
- Browser-based cloud workspace
- Windows desktop application
- macOS desktop application
- iOS mobile application
- Android mobile application
- Huawei mobile application
- Self-hosted on-premise edition
Bitrix24 Specifications
| Product type | CRM and all-in-one business workspace |
|---|---|
| Deployment | Cloud and on-premise |
| Pricing model | Organization-based flat pricing |
| Free plan | Yes |
| Free trial | 15 days |
| API | Open REST API |
| Marketplace | 790+ apps and integrations listed by Bitrix24 |
| Cloud storage | 5 GB to 3 TB depending on plan |
| Desktop support | Windows and macOS |
| Mobile support | iOS, Android and Huawei |
| Headquarters | Alexandria, Virginia, USA |
| Legal entity | Alaio Inc. |
Our evidence-based assessment
TechZella Score
A proprietary editorial score based on product capabilities, usability, value, performance, support and user sentiment evidence.
8.4/10Moderate confidence
Bitrix24 combines CRM, project management, collaboration, communications, websites, documents, automation and AI in one platform. G2 and Capterra show generally positive user sentiment, while public reviews also mention a learning curve, configuration complexity and occasional support concerns.
Methodology v1.0. The assessment weighs feature coverage (25%), ease of use (15%), value for money (20%), performance (15%), support (10%) and user sentiment (15%), using researched product evidence and verified review evidence where available. It is a TechZella editorial assessment, not a direct user-review average.
FAQ
Does Bitrix24 have a free plan?
Yes. Bitrix24 offers a free plan with core CRM, task, calendar, chat and video functionality. Storage and advanced features are limited.
Does Bitrix24 offer a free trial?
Yes. Bitrix24 provides a 15-day trial for most high-tier features. The official FAQ states that a credit card isn’t required.
Which platforms does Bitrix24 support?
Bitrix24 runs in a web browser and provides desktop applications for Windows and macOS. Mobile applications are available for iOS, Android and Huawei devices.
Does Bitrix24 have an API?
Yes. Bitrix24 provides an open REST API, developer documentation and marketplace tools for building integrations and custom applications.
Which integrations are available?
Official integrations include Google services, Gmail, Google Calendar, Google Docs, Outlook, Microsoft 365, email providers and supported messaging channels. The marketplace adds applications for telephony, payments, marketing, analytics and other business systems.
Can Bitrix24 be self-hosted?
Yes. Bitrix24 offers an on-premise edition with self-hosted deployment, source-code access and API access. Pricing and capabilities differ from the cloud edition.
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