Bitrix24

Bitrix24 is a business workspace centered on CRM, sales management and team operations. It also includes tasks, projects, calendars, chat, video calls, file storage, online documents, websites, marketing tools, automation and AI assistance.

The CRM stores leads, contacts, companies, deals, activities and interaction history. Teams can collect inquiries from websites, email, social networks and messaging channels. CRM records can connect with estimates, invoices, payments, telephony and customer conversations.

Bitrix24 offers cloud deployment and a self-hosted edition. Its desktop applications support Windows and macOS, while mobile applications support iOS, Android and Huawei devices.

CRM features include leads, contacts, companies, deals, custom fields, sales pipelines, duplicate control, interaction history, permissions, imports and exports.

Sales tools include estimates, invoices, online payments, product catalogs, inventory, booking, e-signatures and CRM-linked documents. Availability depends on the selected plan and region.

Automation tools include rules, triggers, workflows, automated funnels, sales automation, recurring deals, reporting and business intelligence dashboards.

Communication features include team chat, video calls, email, telephony, website live chat, social messaging and supported WhatsApp, Telegram, Facebook, Instagram and Viber channels.

Project tools include tasks, Kanban boards, Gantt charts, calendars, time tracking, workgroups, project drives and Scrum-related functions.

Bitrix24 CoPilot provides AI assistance for activities such as drafting text, summarizing calls or meetings, transcribing conversations and supporting CRM workflows. Exact AI availability depends on plan and feature configuration.

Bitrix24 uses organization-based flat pricing for its cloud plans. Paid plans include a fixed number of users rather than charging separately for every user. Annual billing costs less than monthly billing on the official pricing page.

The Free plan costs $0 and includes core CRM functions, tasks, calendars, chat, video calls and 5 GB of storage. Basic costs $69 per organization monthly or $49 monthly when billed annually, and includes five users.

Standard costs $144 per organization monthly or $99 monthly when billed annually, and includes 50 users. Professional costs $289 monthly or $199 monthly when billed annually, and includes 100 users.

Enterprise pricing starts at $579 monthly or $399 monthly when billed annually, with higher Enterprise tiers available for larger storage and user requirements. The Vibe+ lineup adds AI and app-building capabilities at separate prices.

Bitrix24 provides a 15-day trial of most high-tier features. The official FAQ states that no credit card is required for trial activation.

Pros

• Combines CRM, project management, collaboration and communication tools in one workspace.
• Offers a free plan and organization-based pricing instead of standard per-user billing.
• Supports cloud and self-hosted deployment options.
• Provides a broad integration marketplace, REST API and workflow automation tools.
• Includes mobile and desktop applications alongside browser access.

Cons

• The large feature set can create a steeper learning curve for smaller teams.
• Advanced CRM, automation, storage and communication features require paid plans.
• Some integrations depend on third-party marketplace applications or approved providers.
• Public reviews mention configuration complexity, notification volume and inconsistent experiences with support or platform behavior.
• Flat organizational pricing can be less economical for very small teams needing only a narrow CRM feature set.

HubSpot CRM is a strong alternative for teams prioritizing inbound marketing and a simpler CRM entry point. Zoho CRM and Zoho One suit organizations seeking broad business applications with CRM integration.

Salesforce Sales Cloud targets organizations requiring extensive customization, ecosystem depth and enterprise administration. Freshsales offers a more focused sales CRM with built-in communication features.

monday CRM is an alternative for teams that prefer configurable work management boards. Odoo provides CRM alongside a wider open-source business application suite.

Does Bitrix24 have a free plan?

Yes. Bitrix24 offers a free plan with core CRM, task, calendar, chat and video functionality. Storage and advanced features are limited.

Does Bitrix24 offer a free trial?

Yes. Bitrix24 provides a 15-day trial for most high-tier features. The official FAQ states that a credit card isn’t required.

Which platforms does Bitrix24 support?

Bitrix24 runs in a web browser and provides desktop applications for Windows and macOS. Mobile applications are available for iOS, Android and Huawei devices.

Does Bitrix24 have an API?

Yes. Bitrix24 provides an open REST API, developer documentation and marketplace tools for building integrations and custom applications.

Which integrations are available?

Official integrations include Google services, Gmail, Google Calendar, Google Docs, Outlook, Microsoft 365, email providers and supported messaging channels. The marketplace adds applications for telephony, payments, marketing, analytics and other business systems.

Can Bitrix24 be self-hosted?

Yes. Bitrix24 offers an on-premise edition with self-hosted deployment, source-code access and API access. Pricing and capabilities differ from the cloud edition.