AI credits are limited by plan and can be supplemented through pay-as-you-go usage.
Teams evaluating AI response automation should estimate usage and configure spending limits instead of treating AI usage as unlimited.
Evidence source ↗
Crisp
Crisp is a cloud customer-service platform with a shared inbox, website chat, knowledge base, automation, and AI support features.
6 key claims verifiedOur editorial team checked this profile against vendor documentation, company information, pricing information. Supported by 5 documented sources.
Editorial overview
Aggregated Overview
Assessment reflects the published inbox, channels, automation, API, integration directory, plan limits, and product documentation. No verified public rating for the correct Crisp product was used.
This profile combines documented product information and independent evidence where available. It is not a hands-on test unless TechZella explicitly identifies one.
Overview
Crisp is a cloud customer-service platform from Crisp IM SAS, founded in 2015 and headquartered in Nantes, France. It combines a shared inbox with website chat, connected messaging channels, help-center content, automation, and AI features.
Teams can manage incoming conversations together, assign or route work, use private notes and saved replies, and review customer context. The product also provides REST and real-time APIs, webhooks, and an integration directory.
Crisp Decision Snapshot
A quick way to understand who this product may suit, where its limits matter, and which facts are most relevant before you compare alternatives.
Best suited to
Small and midsize customer-service teams that want website chat, email, social messaging, shared-agent workflows, and self-service resources in one cloud workspace.
Look elsewhere if
Buyers needing a publicly documented fixed enterprise price or broad included seat counts on lower tiers should compare plan limits and request an enterprise quote before selecting Crisp, and should evaluate alternatives such as Zendesk or Help Scout instead.
Platforms
Android, iOS, SaaS, Web, Windows
TechZella assessment
6.6/10
Crisp — What Sets It Apart?
These are the product-specific differences that may matter when deciding whether the software fits your workflow. They are based on documented evidence rather than a universal ranking.
- Crisp prices its public tiers per workspace, with included agent counts and customer-profile limits specified by plan.
- Its Inbox brings live chat, email, WhatsApp, Instagram, Messenger, and other connected channels into one workspace.
- The public developer documentation describes REST and real-time APIs, webhooks, and official Go and Node.js libraries.
Crisp Pros & Cons
Pros
- Combines multiple customer communication channels in one team inbox.
- Provides a free tier and a 14-day trial without a card.
- Publishes API references, integration listings, and plan limits.
- Workspace-level pricing includes stated agent allowances.
Cons
- Included agent and customer-profile limits vary by plan.
- AI usage can require pay-as-you-go credits beyond included amounts.
- Enterprise pricing is custom rather than publicly listed.
Crisp Gotchas & Operational Limits
These are documented constraints or practical friction points that may matter before you adopt the product.
Some integrations, extra contacts, or seats above plan limits may require additional paid options.
Workspace subscription price alone may not represent the full cost for larger teams or specialized connected systems.
Evidence source ↗Crisp Pricing & Plans
Free
$0
month
Free workspace plan with 2 included seats and no included Hugo AI credits.
Check current pricing →Mini
$45
month
Per workspace; includes 4 seats and $5 monthly AI credits.
Check current pricing →Essentials
$95
month
Per workspace; includes 10 seats and $25 monthly AI credits.
Check current pricing →Plus
$295
month
Per workspace; includes 20+ seats and $75 monthly AI credits. Pricing page lists additional agents at $10 per month.
Check current pricing →Enterprise
Custom
Custom pricing with dedicated onboarding, personalized SLAs, team training, and enhanced rate limits.
Check current pricing →Pricing may change. Verify current plans on the vendor's website.
Crisp Competitors & Alternatives
Compare similar products directly, then see which alternatives may make more sense when your requirements differ.
Direct competitors
These products address broadly similar requirements. The descriptions focus on documented reasons a buyer might compare them with Crisp.
Crisp Features
Customer communications
- Shared inbox
- Website chat widget
- Email inbox
- Connected messaging and social channels
- Private notes and conversation assignments
Support operations
- Knowledge base
- Conversation routing
- Canned responses
- Workflow automation
- Analytics
AI and developer tools
- Hugo AI support features
- AI usage credits
- REST API
- Real-time API
- Webhooks
Demo & Screenshots
Crisp Specifications
| Deployment | Cloud SaaS |
|---|---|
| Headquarters | Nantes, France |
| Founded | 2015 |
| Included agents | 2 Free; 4 Mini; 10 Essentials; 20+ Plus |
| API | REST API, RTM API, webhooks |
| Free trial | 14 days; no card required |
| AI credits | Free: none; Mini: $5; Essentials: $25; Plus: $75 monthly |
Deployment & System Footprint
Verified installation, hosting, administration, or environment details that can affect implementation.
| Hosting | Cloud service; Crisp lists hosted workspace data and conversations in its plan comparison. Source ↗ |
|---|---|
| Company location | Crisp states that its headquarters are in Nantes, France. Source ↗ |
Our evidence-based assessment
TechZella Score
A proprietary editorial score based on product capabilities, usability, value, performance, support and user sentiment evidence.
6.6/10Moderate confidence
Assessment reflects the published inbox, channels, automation, API, integration directory, plan limits, and product documentation. No verified public rating for the correct Crisp product was used.
Methodology v1.0. The assessment weighs feature coverage (25%), ease of use (15%), value for money (20%), performance (15%), support (10%) and user sentiment (15%), using researched product evidence and verified review evidence where available. It is a TechZella editorial assessment, not a direct user-review average.
Editorial transparency
Our Review Methodology
Key claims are linked to the sources used to verify them. This evidence record is separate from third-party user ratings.
TechZella evaluates software using documented product capabilities, pricing information, usability and value considerations, independent user evidence where available, and competitive context. The assessment is an editorial review, not a hands-on test unless one is explicitly identified. Our editorial assessment is based on 5 documented sources.
What TechZella adds
- Crisp prices its public tiers per workspace, with included agent counts and customer-profile limits specified by plan.
- Its Inbox brings live chat, email, WhatsApp, Instagram, Messenger, and other connected channels into one workspace.
- The public developer documentation describes REST and real-time APIs, webhooks, and official Go and Node.js libraries.
Important limitations
- Included agent seats and customer-profile capacities vary by plan; the public comparison lists 2, 4, 10, and 20+ seats, respectively.
- The Free plan has no included Hugo AI credits, while paid plans include different monthly amounts; additional AI use can be billed pay-as-you-go.
- Enterprise pricing is custom rather than publicly listed.
Evidence-backed claimsCrisp was created in 2015 and is headquartered in Nantes, France. Crisp has Free, Mini, Essentials, and Plus plans with monthly prices of $0, $45, $95, and $295 per workspace. The public plans include different seat counts and customer-profile capacities. Crisp offers a REST API and real-time API alongside webhooks. Crisp's public integration directory lists connections to ecommerce, CRM, messaging, and automation services. The September 2026 product update described a redesigned knowledge-base editor, AI support metrics, and an AI escalation-rate metric.
The company About page states its creation year and headquarters location.
View source ↗Verified 2026-10-26The official pricing page shows plan prices and billing per workspace.
View source ↗Verified 2026-10-26The comparison table lists included seats and profile caps for each public plan.
View source ↗Verified 2026-10-26The official developer hub links API references, RTM API, and webhooks; the REST API reference describes access to conversations, contacts, and other data.
View source ↗Verified 2026-10-26The directory includes Shopify, WooCommerce, Salesforce, HubSpot, WhatsApp, Zapier, and other integrations.
View source ↗Verified 2026-10-26Crisp's dated product update lists these changes and other releases.
View source ↗Verified 2026-10-26Crisp FAQs
Answers begin with the clearest available response, followed by the context that helps you act on it.
Does Crisp have a free plan?
Yes. Crisp lists a Free plan at $0 per month per workspace.
Does Crisp offer a free trial?
Yes. Crisp advertises a 14-day trial of its features without a card.
How much does Crisp cost?
Public monthly workspace plans are Free ($0), Mini ($45), Essentials ($95), and Plus ($295). Enterprise pricing is custom.
Does Crisp provide an API?
Yes. Crisp documents a REST API, a real-time API, and webhooks.
Can Crisp connect to Shopify and Salesforce?
Yes. Both appear in Crisp's official integration directory.
Are AI credits included in every plan?
No. The Free plan has no included Hugo credits; paid plans include stated monthly amounts.
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