Customer Service Software
Zoho Desk
Zoho Desk is cloud-based customer service software for managing support tickets, communication channels, automation, and self-service resources.
$0 / monthTechZella Directory
Software Software in 2026
List of Software Software | Last updated: November 6, 2026
This page lists the 26 tools in the TechZella directory that are classified under Software, a industry in our taxonomy. Every profile summarises what the product does, who it suits, what it costs, and where it falls short, based on documented vendor and independent sources rather than hands-on testing. Examples in this group include Bagisto, Cockpit CMS, Craft CMS, Directus, Fork CMS, KeystoneJS, Sanity and Strapi; the list is alphabetical and does not imply a ranking. The most common documented use cases are Website content management, Multilingual websites, Omnichannel content delivery, Website publishing. Tools here are most often also filed under Content Management System, AI Meeting Assistants, Conversation Intelligence, Collaboration Software. Platform support most often listed is Web, API, Self-hosted, Windows. To compare options, open each profile and read the Decision Snapshot, the pricing and total cost sections, and the Gotchas, then check the alternatives listed for the products you are considering. Features, pricing and availability change, so confirm current details with each vendor before you decide.
Editorial guide
About Software software
This page lists the 26 tools in the TechZella directory that are classified under Software, a industry in our taxonomy. Every profile summarises what the product does, who it suits, what it costs, and where it falls short, based on documented vendor and independent sources rather than hands-on testing. Examples in this group include Bagisto, Cockpit CMS, Craft CMS, Directus, Fork CMS, KeystoneJS, Sanity and Strapi; the list is alphabetical and does not imply a ranking. The most common documented use cases are Website content management, Multilingual websites, Omnichannel content delivery, Website publishing. Tools here are most often also filed under Content Management System, AI Meeting Assistants, Conversation Intelligence, Collaboration Software. Platform support most often listed is Web, API, Self-hosted, Windows. To compare options, open each profile and read the Decision Snapshot, the pricing and total cost sections, and the Gotchas, then check the alternatives listed for the products you are considering. Features, pricing and availability change, so confirm current details with each vendor before you decide.
Related context
Explore Software through related software needs
These links use TechZella's existing product-to-taxonomy relationships. They are navigation aids, not independent endorsements.
Directory
Software listed under Software
Browse the current directory listings and open individual profiles for detailed feature, pricing and evidence information.
Quick comparison
Software Software
| # | Software / Tool | Best For | TechZella Score | User Rating | Pricing |
|---|---|---|---|---|---|
| 1 | Chili Piper | Chili Piper routes and qualifies sales leads, schedules meetings, and automates follow-up… | 8.0/10 | — | $1,250 / $3,500 |
| 2 | Metabase | Metabase is a business intelligence and embedded analytics tool for querying databases,… | 8.0/10 | — | Free / $100 |
| 3 | Scratchpad | Scratchpad is a Salesforce-connected sales workspace for pipeline updates, notes, and deal… | 8.0/10 | — | $20 / $16 |
| 4 | ThoughtSpot | Cloud analytics software for querying warehouse data in natural language, building interactive… | 8.0/10 | — | $25 per user / $50 per user |
| 5 | 6sense | 6sense combines B2B buyer-intent data, predictive account prioritization, and marketing and sales… | 7.8/10 | — | Contact sales |
| 6 | Ebsta | Ebsta connects CRM and communication activity to relationship insights, deal analysis, pipeline… | 7.8/10 | — | Get a quote / Free |
| 7 | Cognism | Cognism is a B2B sales-intelligence platform for prospecting, contact and company data,… | 7.7/10 | — | Contact sales |
| 8 | RollWorks | RollWorks, now marketed as AdRoll ABM, helps B2B teams identify target accounts,… | 7.7/10 | — | Request a quote |
| 9 | Chorus.ai | Chorus by ZoomInfo records, transcribes, and analyzes sales calls and online meetings.… | 7.6/10 | — | See pricing |
| 10 | Kayako | Kayako offers a helpdesk platform and Kay AI, which can resolve support… | 7.3/10 | — | $1 / Contact sales |
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Editorial selection
Software Software in 2026
Customer Service Software
Acquire.io
Acquire combines live chat, chatbots, cobrowsing, and voice and video calls in a customer-support platform. It also provides integrations and APIs for…
Contact vendor
Customer Service Software
Olark
Olark provides website live chat, visitor context, routing, and integrations, with an optional AI website agent for automated responses and human handoff.
$29 / month per agent
Customer Service Software
LiveChat
LiveChat is a hosted customer-service tool for real-time website conversations, agent workflows, visitor context, reporting, and integrations with CRM and e-commerce systems.
$19 per agent / month, billed annually
Customer Service Software
Kustomer
Kustomer is a SaaS customer service platform that combines omnichannel conversations, customer timelines, workflow automation, and AI tools in one workspace.
Contact sales / custom
Productivity Software
Culture Amp
Culture Amp is a cloud employee-experience platform for engagement surveys, performance management, employee development, and people analytics.
Contact for quote / year
CRM Software
Lever
Lever is a recruiting platform combining applicant tracking and candidate relationship management with hiring analytics, workflow tools, integrations, and AI features.
Custom quote
Productivity Software
Freshteam
Freshteam combined applicant tracking, employee records, onboarding, offboarding, and time-off management. Freshworks discontinued renewals in 2026.
Productivity Software
Zoho People
Zoho People is cloud-based HR software for employee records, onboarding, attendance, leave, performance, and learning. It offers web and mobile access, integrations,…
$0 / month
Financial Management Software
Pigment
Pigment is a cloud-based business planning platform for financial, workforce, sales, and supply chain planning. It combines multidimensional modeling, scenario analysis, collaboration,…
Contact Pigment / Not publicly stated