AI Agent resolutions beyond the plan allowance cost $0.85 each; volume plans bill each resolution at $0.85.
Teams with high automated-resolution volume should estimate AI usage separately from subscription and seat costs.
Evidence source ↗
Re:amaze
Re:amaze is a cloud customer-support platform that brings email, chat, social, SMS and other customer conversations into a shared inbox, with automation, knowledge bases and an AI Agent.
6 key claims verifiedOur editorial team checked this profile against pricing information, vendor documentation, product documentation. Supported by 5 documented sources.
Editorial overview
Aggregated Overview
Official documentation verifies multichannel inbox, commerce integrations, automation, AI support, mobile apps and API access. G2 and Capterra publish positive aggregate scores, but this assessment is not based on hands-on testing.
This profile combines documented product information and independent evidence where available. It is not a hands-on test unless TechZella explicitly identifies one.
Overview
Re:amaze is a cloud customer-service platform from Lantirn, Inc., a GoDaddy company. It brings customer conversations from email, live chat, social media, SMS and other channels into a shared inbox.
Teams can add public and internal FAQs, automation workflows, reporting and an AI Agent. Ecommerce integrations can display customer and order context alongside conversations, while a REST-like API supports custom integrations.
Re:amaze Decision Snapshot
A quick way to understand who this product may suit, where its limits matter, and which facts are most relevant before you compare alternatives.
Best suited to
Small and midsize online retailers and SaaS teams that want a shared inbox, customer context, live chat and support automation across multiple channels.
Look elsewhere if
Teams needing an extensively documented enterprise deployment, advanced configuration detail or unlimited AI resolutions included in seat-based pricing should compare plan limits and alternatives, and should evaluate alternatives such as Gorgias or Zendesk instead.
Platforms
Android, iOS, REST API, SaaS, Web
TechZella assessment
7.9/10
Re:amaze — What Sets It Apart?
These are the product-specific differences that may matter when deciding whether the software fits your workflow. They are based on documented evidence rather than a universal ranking.
- Offers both seat-priced plans with unlimited conversations and a Starter plan with unlimited staff but a monthly conversation cap.
- Its AI Agent draws on help-center articles, response templates, custom context and connected store data, with per-seat included resolutions on Basic, Pro and Plus.
- Provides published iOS and Android apps and a REST-like API across account plans.
Re:amaze Pros & Cons
Pros
- Combines customer conversations from several channels in a shared inbox.
- Offers both per-seat plans and a flat-rate Starter plan with unlimited staff.
- Provides documented AI Agent, automation workflows, knowledge-base content and commerce integrations.
- Includes API access and dedicated iOS and Android apps.
Cons
- Starter is limited to 500 responded conversations per month.
- AI Agent resolutions beyond included allowances cost $0.85 each.
- Third-party integrations may carry separate charges.
- Plan differences affect brand management, reporting and staff-management capabilities.
Re:amaze Gotchas & Operational Limits
These are documented constraints or practical friction points that may matter before you adopt the product.
The $59 Starter plan is limited to 500 responded conversations per month.
A team with growing or seasonal support demand may need a higher volume allowance or a seat-based plan.
Evidence source ↗Third-party apps may charge separately even though Re:amaze plans include unlimited integrations.
The full cost of connected commerce, loyalty or marketing services may exceed the Re:amaze subscription.
Evidence source ↗Re:amaze Pricing & Plans
Starter
$59
month
Flat rate for unlimited staff; includes Basic features and is limited to 500 responded conversations monthly.
Check current pricing →Basic
$29
per team member per month
Seat-based plan. Annual billing is listed at $26.10 per team member monthly. Includes 5 AI Agent resolutions per seat monthly; additional resolutions are $0.85 each.
Check current pricing →Pro
$49
per team member per month
Seat-based plan. Annual billing is listed at $44.10 per team member monthly. Includes 10 AI Agent resolutions per seat monthly; additional resolutions are $0.85 each.
Check current pricing →Plus
$69
per team member per month
Seat-based plan. Annual billing is listed at $62.10 per team member monthly. Includes 20 AI Agent resolutions per seat monthly; additional resolutions are $0.85 each.
Check current pricing →Free trial
$0
14 days
Trial includes Plus plan features and does not require a credit card. The vendor says billing begins only if a customer continues with a paid plan.
Check current pricing →Pricing may change. Verify current plans on the vendor's website.
Re:amaze Competitors & Alternatives
Compare similar products directly, then see which alternatives may make more sense when your requirements differ.
At a glance
Customer Service Software| Decision factor | Re:amaze | Gorgias | Zendesk |
|---|---|---|---|
| Core scope | Shared inbox across email, live chat, social channels, SMS and voice, with FAQs and automations. | Ecommerce helpdesk centered on support conversations and store-related workflows, with order operations accessible within the helpdesk. Source ↗ | Customer-service suite with ticketing, messaging, live chat, help center and voice-support plans. Source ↗ |
| Pricing model | Basic, Pro and Plus are priced per team member; Starter is $59 monthly for up to 500 responded conversations. | Helpdesk subscription is based on billable ticket volume; AI Agent is an additional outcome-based charge. Source ↗ | Seat-priced Support and Suite tiers, with separately priced add-ons and usage-based features. Source ↗ |
| AI usage | Basic includes 5 AI resolutions per seat monthly, Pro 10 and Plus 20; additional resolutions cost $0.85 each. | Gorgias bills an additional fee for conversations resolved by its AI Agent; the charge varies by plan and billing terms. Source ↗ | AI Agents are available in listed Support and Suite plans, with additional billing based on successful automated resolutions. Source ↗ |
Only factors supported by the available research are shown. The comparison is descriptive, not a ranking.
Direct competitors
These products address broadly similar requirements. The descriptions focus on documented reasons a buyer might compare them with Re:amaze.
Re:amaze Features
Customer support
- Shared inbox for customer conversations
- Email, live chat and social channel support
- SMS and voice channels on Pro and Plus
- Public and internal FAQs
- Conversation assignments, internal notes and reminders
- Collision detection
Automation and AI
- Workflow automation and response templates
- Chatbots and proactive Cues
- AI Agent for chat, email and SMS
- AI Agent uses FAQ articles, response templates and custom context
- Included AI resolutions vary by seat-based plan; $0.85 per extra resolution
Integrations and development
- Documented integrations include Shopify, BigCommerce, WooCommerce, Klaviyo, Slack, Recharge, Stamped.io and Stripe
- Zapier connections for additional apps
- REST-like JSON API over HTTPS
- API access available with every Re:amaze account
Team and reporting
- Multiple brands on Pro and Plus
- Advanced reporting on Pro and Plus
- Departments, staff roles and staff-performance reporting on Plus
- iOS and Android mobile apps
Demo & Screenshots
Re:amaze Specifications
| Deployment | Cloud-hosted SaaS |
|---|---|
| Access | Modern web browser; dedicated iOS and Android apps |
| API | REST-like JSON API over HTTPS; individual user tokens; per-token, per-minute rate limits |
| Free trial | 14 days; includes Plus features; no credit card required |
| Starter conversation limit | 500 responded conversations per month |
| AI resolution overage | $0.85 per resolution on seat-based plans; volume plans billed at $0.85 per resolution |
| Integrations | Native and third-party integrations; unlimited integrations included in plans, but third-party app providers may charge separately |
| Company | Lantirn, Inc., a GoDaddy company |
Deployment & System Footprint
Verified installation, hosting, administration, or environment details that can affect implementation.
| Hosting | Cloud-hosted SaaS accessed using a modern browser; no local installation is required. Source ↗ |
|---|---|
| Mobile access | Dedicated iOS and Android apps are documented for managing conversations and team collaboration. Source ↗ |
| API | REST-like JSON API using HTTPS and individual user tokens, available with every account. Source ↗ |
Migration & Lock-In
Documented portability, standards, export, or switching considerations. No switching-cost score is shown unless the evidence supports one.
Data portability
API documentation identifies access to core resources including conversations, messages, contacts, articles, templates, staff and reports. A complete migration export or automated import scope was not confirmed.
Evidence source ↗Our evidence-based assessment
TechZella Score
A proprietary editorial score based on product capabilities, usability, value, performance, support and user sentiment evidence.
7.9/10Moderate confidence
Official documentation verifies multichannel inbox, commerce integrations, automation, AI support, mobile apps and API access. G2 and Capterra publish positive aggregate scores, but this assessment is not based on hands-on testing.
Methodology v1.0. The assessment weighs feature coverage (25%), ease of use (15%), value for money (20%), performance (15%), support (10%) and user sentiment (15%), using researched product evidence and verified review evidence where available. It is a TechZella editorial assessment, not a direct user-review average.
Editorial transparency
Our Review Methodology
Key claims are linked to the sources used to verify them. This evidence record is separate from third-party user ratings.
TechZella evaluates software using documented product capabilities, pricing information, usability and value considerations, independent user evidence where available, and competitive context. The assessment is an editorial review, not a hands-on test unless one is explicitly identified. Our editorial assessment is based on 5 documented sources.
What TechZella adds
- Offers both seat-priced plans with unlimited conversations and a Starter plan with unlimited staff but a monthly conversation cap.
- Its AI Agent draws on help-center articles, response templates, custom context and connected store data, with per-seat included resolutions on Basic, Pro and Plus.
- Provides published iOS and Android apps and a REST-like API across account plans.
Important limitations
- AI Agent usage above included plan allotments is billed per resolution; volume plans bill all resolutions at a flat per-resolution rate.
- The Starter plan includes Basic features and unlimited staff but caps responded conversations at 500 monthly.
- Connecting third-party apps may involve charges from those app providers.
Evidence-backed claimsRe:amaze offers seat-based plans and a flat Starter plan. A 14-day trial is available without a credit card. The AI Agent can handle Chat, Email and SMS conversations using specified knowledge sources. Re:amaze provides API access to account data. Re:amaze documents native WooCommerce and WordPress integrations. Re:amaze became part of GoDaddy in April 2021.
The current pricing page lists Basic at $29, Pro at $49 and Plus at $69 per team member monthly, as well as Starter at $59 monthly with a 500 responded-conversation limit.
View source ↗Verified 2026-10-26The official pricing page states that the trial lasts 14 days and does not require a credit card.
View source ↗Verified 2026-10-26Official setup documentation describes channel support and lists FAQ articles, response templates, custom AI context and external URLs as sources.
View source ↗Verified 2026-10-26The API documentation describes a REST-like JSON interface, HTTPS access, per-user tokens and brand-scoped endpoints.
View source ↗Verified 2026-10-26Its integration documentation identifies native integrations and specifies WooCommerce 3 or newer and WordPress 4.4 or newer.
View source ↗Verified 2026-10-26GoDaddy's company announcement dated April 6, 2021 says Re:amaze joined the GoDaddy family.
View source ↗Verified 2026-10-26FAQ
See the FAQ entries for trial length, pricing, AI resolution fees, API access and integrations.
Community feedback
Reviews
No reviews yet. Be the first to share your experience.
Write a Review
Please log in to submit a review.