One Pilot
$0
month
Free plan for up to 10 users and 3,000 records.
Check current pricing →v
vTiger
Vtiger is a cloud CRM platform combining sales, marketing, help desk, project, inventory, automation and AI capabilities.
At a glance
Quick Verdict
Vtiger offers broad sales, marketing, support, project and inventory coverage, plus integrations and REST API access. Public review platforms report generally positive sentiment, while some reviewers mention occasional slowness, dated interface elements and configuration complexity.
Overview
Vtiger is a customer relationship management platform for sales, marketing, customer support and related business operations. Its cloud product combines customer records, pipeline management, campaigns, help desk functions, projects, inventory and reporting in one system.
The company began in 2004 with offices in San Francisco and Bangalore. Vtiger also maintains an open-source CRM edition alongside its cloud services.
Key Features
Vtiger includes lead, contact, organization and opportunity management, with customer activity history and unified customer views. Sales tools include multiple pipelines, playbooks, lead scoring, forecasting, email sequences and workflow automation.
Marketing functions include campaigns, landing pages, web forms, segmentation, autoresponders and email reporting. Help desk functions include email-to-case, service-level agreements, customer portals, knowledge articles, social ticketing and work orders.
Additional modules support projects, tasks, milestones, inventory, quotes, invoices, purchase orders, subscriptions and vendor management. Higher editions add predictive and generative AI, natural-language querying, voice assistant integrations and AI design tools.
Pricing
Vtiger offers a free One Pilot plan with a maximum of 10 users and 3,000 records. Paid plans use per-user pricing and are available with annual or monthly billing.
Annual billing starts at $12 per standard user monthly for One Growth, followed by One Professional at $30, One Enterprise at $42 and One AI at $50. Monthly billing lists $15, $42, $58 and $66 respectively. Vtiger also offers a 15-day free trial without requiring a credit card.
Some plans support single-app users with separate pricing. Local taxes may apply, and plan limits vary by edition.
Pros & Cons
Pros: Vtiger covers sales, marketing and support in one platform. It provides a free plan, broad integrations, mobile applications and a documented REST API. The product also offers an open-source edition for organizations requiring self-managed deployment.
Cons: Advanced features are distributed across multiple pricing tiers. Public reviews mention occasional performance issues and a less polished experience in some areas. Workflow configuration and deeper customization may require administrative expertise.
Alternatives
Comparable products include HubSpot CRM, Zoho CRM, Salesforce Sales Cloud, Odoo CRM and SuiteCRM. HubSpot suits teams prioritizing a broad free CRM ecosystem. Zoho CRM offers a similarly wide business application portfolio. Salesforce targets larger organizations with complex sales operations. Odoo and SuiteCRM may suit buyers seeking broader modularity or self-hosting options.
FAQ
Does Vtiger have a free plan?
Yes. One Pilot is listed as a free plan for up to 10 users and 3,000 records.
Does Vtiger offer a free trial?
Yes. Vtiger advertises a 15-day free trial without requiring a credit card.
Which platforms does Vtiger support?
The product is available as a web application, with mobile applications for Android and Apple devices.
Does Vtiger provide an API?
Yes. Vtiger documents a REST API using HTTP and JSON for record operations, synchronization, files, workflows and related CRM modules.
What integrations does Vtiger support?
Vtiger lists more than 500 business application integrations, including Google Workspace, Microsoft Teams, WhatsApp, Gmail, Outlook, Office 365, Zapier and DocuSign.
Does Vtiger offer an open-source version?
Yes. Vtiger publishes an open-source CRM edition separately from its cloud product.
Features
CRM and Sales
- Leads and contacts
- Organizations and accounts
- Customer One View
- Multiple sales pipelines
- Deal playbooks
- Lead and profile scoring
- Sales forecasting
- Email sequences
- Quotes and invoices
Marketing Automation
- Email campaigns
- Landing pages
- Web-to-lead forms
- Lists and segments
- Autoresponders
- Email campaign reports
- Marketing workflow automation
Help Desk
- Email-to-case
- Service-level agreements
- Customer portal
- Knowledge articles and FAQs
- Social ticketing
- Case satisfaction surveys
- Work orders
Project and Inventory Management
- Tasks and milestones
- Subtasks
- Gantt and Kanban views
- Inventory tracking
- Purchase orders
- Vendor management
- Subscriptions
- Payment tracking
AI
- Predictive AI
- Generative AI
- Natural-language querying
- AI prompt builder
- AI chatbot
- Voice assistant integration
- Generative AI Designer
- Predictive AI Designer
Integrations and Development
- 500+ listed business application integrations
- Google Workspace integration
- Microsoft Teams integration
- WhatsApp integration
- Zapier integration
- DocuSign integration
- REST API
- VTAP low-code extension platform
Mobile
- Android application
- iPhone and iPad application
- Offline contact access
- Push notifications
- Business card scanning
- Voice notes
- Maps and onsite check-in
Specifications
| Deployment | Cloud and open-source editions |
|---|---|
| Primary category | CRM Software |
| Supported platforms | Web, Android, iOS |
| API | REST API using HTTP and JSON |
| Integrations | 500+ business applications listed by Vtiger |
| Free plan | One Pilot, up to 10 users and 3,000 records |
| Free trial | 15 days, no credit card required |
| Founded | 2004 |
| Company type | Privately held |
| Legal entity | Vtiger Systems (India) Private Limited |
Demo & Screenshots
Screenshots are not available yet.TechZella will add verified product images when suitable official screenshots are found.
Our evidence-based assessment
TechZella Score
A proprietary editorial score based on product capabilities, usability, value, performance, support and user sentiment evidence.
8.4/10High confidence
Vtiger offers broad sales, marketing, support, project and inventory coverage, plus integrations and REST API access. Public review platforms report generally positive sentiment, while some reviewers mention occasional slowness, dated interface elements and configuration complexity.
Methodology v1.0. This is a TechZella editorial assessment, not a direct user-review average.
Pricing
One Growth
$12 per user
month, billed annually
Standard user pricing. Monthly billing is listed at $15 per user.
Check current pricing →One Professional
$30 per user
month, billed annually
Standard user pricing. Monthly billing is listed at $42 per user.
Check current pricing →One Enterprise
$42 per user
month, billed annually
Standard user pricing. Monthly billing is listed at $58 per user.
Check current pricing →One AI
$50 per user
month, billed annually
Standard user pricing. Monthly billing is listed at $66 per user.
Check current pricing →Free Trial
Free
15 days
Trial access is advertised without requiring a credit card.
Check current pricing →Pricing may change. Verify current plans on the vendor's website.
Pros & Cons
Pros
- Combines sales, marketing, customer support, projects and inventory in one CRM platform.
- Provides a free plan and a 15-day trial without requiring a credit card.
- Offers more than 500 listed business integrations.
- Includes Android and iOS mobile applications.
- Provides a documented REST API and a low-code extension platform.
- Maintains an open-source CRM edition in addition to its cloud product.
Cons
- Advanced capabilities and higher limits require more expensive editions.
- Public reviews mention occasional slowness and performance concerns.
- Some reviewers describe workflow configuration and customization as difficult for beginners.
- The product's broad module set may require administrative training and setup.
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