WhatsApp API conversations cannot use audio or video calls or screen sharing.
Teams needing live voice or video support must provide another channel for those interactions.
Evidence source ↗
Userlike
Userlike combines website chat and messaging channels in a shared inbox, with chatbot, AI knowledge-base, routing, and customer-support features.
8 key claims verifiedOur editorial team checked this profile against vendor documentation, pricing information, product documentation. Supported by 7 documented sources.
Editorial overview
Aggregated Overview
The product combines web chat, messaging channels, API access, and optional AI automation. Public ratings are positive on G2 and Capterra, but the available review evidence does not establish hands-on performance or consistent support outcomes. AI features and some messaging capabilities add to the base plan cost.
This profile combines documented product information and independent evidence where available. It is not a hands-on test unless TechZella explicitly identifies one.
Overview
Userlike is a customer-service messaging product for website chat and connected messaging channels. Operators handle conversations in a shared Message Center, with options for routing, chatbot workflows, and customer feedback.
The product also offers an optional AI Automation Hub, which connects a knowledge base with chatbot, Smart FAQ, and contact-form suggestion features. The pricing page lists the Hub as an add-on rather than a feature included in every base plan.
Userlike Decision Snapshot
A quick way to understand who this product may suit, where its limits matter, and which facts are most relevant before you compare alternatives.
Best suited to
Businesses that want website chat and selected messaging channels managed in one inbox, with optional chatbot automation and CRM or workflow integrations.
Look elsewhere if
Teams that need full API access on an entry plan, a dedicated native mobile agent app, or AI automation included in the base subscription may need another fit or a higher-cost plan, and should evaluate alternatives such as LiveChat or Intercom instead.
Platforms
REST API, SaaS, Web, WordPress
TechZella assessment
8.0/10
Userlike — What Sets It Apart?
These are the product-specific differences that may matter when deciding whether the software fits your workflow. They are based on documented evidence rather than a universal ranking.
- One Message Center handles website and supported messaging-channel conversations.
- A shared knowledge base can support AI chatbot, Smart FAQ, and contact-form suggestions.
- The Website Messenger API allows event-driven control, including conditional loading and mounting behavior.
Userlike Pros & Cons
Pros
- Combines website chat and supported messaging channels in one Message Center.
- Offers a free plan and a 14-day trial.
- Provides API options for custom messenger behavior and integrations.
- Documents WordPress and Slack integrations.
Cons
- Full API access requires the quote-based Flex plan.
- AI Automation Hub and WhatsApp Campaigns are separate add-ons.
- WhatsApp API does not support audio or video calls or screen sharing.
- Mobile access is browser-based, with administration requiring desktop view.
Userlike Gotchas & Operational Limits
These are documented constraints or practical friction points that may matter before you adopt the product.
WhatsApp Campaigns incur conversation charges, and Userlike may charge a service fee for outbound messages.
The subscription price alone may not represent the full cost of campaign messaging.
Evidence source ↗The mobile Message Center is accessed through a mobile browser, and administration requires the desktop view.
Mobile access is available for conversation handling but is not equivalent to full mobile administration.
Evidence source ↗The JSON API documentation states that API v2 was disabled and documents v3.
Existing integrations using older endpoints may need review before implementation or upgrade.
Evidence source ↗Userlike Pricing & Plans
Free
€0
month
One seat. Includes unlimited conversations, messenger customization, file sharing, and feedback options.
Check current pricing →Team
From €90
month
Four seats, unlimited channels, and two WhatsApp numbers. Includes basic API access and standard onboarding.
Check current pricing →Corporate
From €290
month
Ten seats, unlimited channels, and four WhatsApp numbers. Includes analytics.
Check current pricing →Flex
On request
Ten or more seats and four or more WhatsApp numbers; includes full API access and advanced routing.
Check current pricing →AI Automation Hub
From €180
month
Optional add-on connecting AI automation and chatbot features to a central knowledge base.
Check current pricing →WhatsApp Campaigns
€39
month
Optional add-on; WhatsApp conversation costs also apply.
Check current pricing →Pricing may change. Verify current plans on the vendor's website.
Userlike Competitors & Alternatives
Compare similar products directly, then see which alternatives may make more sense when your requirements differ.
Direct competitors
These products address broadly similar requirements. The descriptions focus on documented reasons a buyer might compare them with Userlike.
Userlike Features
Messaging and support
- Website Messenger
- Shared Message Center
- WhatsApp channel
- Facebook Messenger channel
- Telegram channel
- Threema channel
- SMS and MMS messaging
- Conversation routing
- File sharing
- Customer feedback
Automation and AI
- AI Automation Hub add-on
- AI chatbot
- Central knowledge base
- Smart FAQ
- Contact-form suggestions
- Userlike Bot Language
- Chatbot API
Integrations and APIs
- WordPress plugin
- Slack add-on
- Website Messenger API
- JSON API v3
- CRM add-ons
Agent access
- Web-based Message Center
- Mobile-browser access to conversations
- Desktop view for administrative options
Demo & Screenshots
Userlike Specifications
| Deployment | Hosted SaaS |
|---|---|
| Hosting location | Vendor describes the service as hosted in Germany; WhatsApp Cloud API data is processed and stored on Meta servers. |
| Free trial | 14 days; account switches to Free afterward. |
| API access | Basic access listed for Team; full API access listed for Flex. JSON API documentation covers v3. |
| Mobile access | Mobile browser access for conversations; desktop view required for administration. |
| WordPress integration | Documented plugin installation using a Userlike widget key. |
| Support hours | 09:00–18:00 CET/CEST, according to the vendor support page. |
Deployment & System Footprint
Verified installation, hosting, administration, or environment details that can affect implementation.
| Hosting | Hosted service; Userlike describes the product as hosted in Germany. WhatsApp Cloud API data is processed and stored on Meta servers. Source ↗ |
|---|---|
| Website installation | Website Messenger can be installed through a widget code snippet; a WordPress plugin is also documented. Source ↗ |
| Mobile access | Agents can open the Message Center from a mobile browser; administrative options use the desktop view. Source ↗ |
Migration & Lock-In
Documented portability, standards, export, or switching considerations. No switching-cost score is shown unless the evidence supports one.
API compatibility
The JSON API guide documents v3 and notes that v2 was disabled. Integrations relying on v2 should be checked against the v3 documentation.
Evidence source ↗Our evidence-based assessment
TechZella Score
A proprietary editorial score based on product capabilities, usability, value, performance, support and user sentiment evidence.
8.0/10Moderate confidence
The product combines web chat, messaging channels, API access, and optional AI automation. Public ratings are positive on G2 and Capterra, but the available review evidence does not establish hands-on performance or consistent support outcomes. AI features and some messaging capabilities add to the base plan cost.
Methodology v1.0. The assessment weighs feature coverage (25%), ease of use (15%), value for money (20%), performance (15%), support (10%) and user sentiment (15%), using researched product evidence and verified review evidence where available. It is a TechZella editorial assessment, not a direct user-review average.
Editorial transparency
Our Review Methodology
Key claims are linked to the sources used to verify them. This evidence record is separate from third-party user ratings.
TechZella evaluates software using documented product capabilities, pricing information, usability and value considerations, independent user evidence where available, and competitive context. The assessment is an editorial review, not a hands-on test unless one is explicitly identified. Our editorial assessment is based on 7 documented sources.
What TechZella adds
- One Message Center handles website and supported messaging-channel conversations.
- A shared knowledge base can support AI chatbot, Smart FAQ, and contact-form suggestions.
- The Website Messenger API allows event-driven control, including conditional loading and mounting behavior.
Important limitations
- Full API access is listed for Flex; Team includes basic API access.
- The mobile agent experience runs through a mobile browser and supports conversation handling, while administrative options require the desktop view.
- WhatsApp API integration does not support audio or video calls or screen sharing.
- AI Automation Hub and WhatsApp Campaigns are separately priced add-ons, and WhatsApp conversation charges may also apply.
Evidence-backed claimsUserlike has Free, Team, Corporate, and Flex plans. Team includes basic API access while Flex includes full API access. Userlike supports a WordPress plugin installation. The Website Messenger API can control messenger behavior based on website events. Userlike has a public 14-day trial that switches to the Free version afterward. Userlike's JSON API documentation describes version 3 and says version 2 was disabled. Userlike UG is based at Probsteigasse 44-46 in Cologne, Germany. Userlike was founded in 2011.
The official pricing page lists all four plans and their included seat counts or custom-quote status.
View source ↗Verified 2026-10-27The official pricing page lists basic API access for Team and full API access for Flex.
View source ↗Verified 2026-10-27The official setup guide describes installing and configuring the Userlike WordPress plugin with a widget key.
View source ↗Verified 2026-10-27The API documentation describes conditional loading, triggering, and mounting or unmounting the messenger.
View source ↗Verified 2026-10-27The vendor's pricing page states the trial lasts 14 days and the account automatically switches to Free when the trial ends.
View source ↗Verified 2026-10-27The JSON API guide identifies itself as v3 documentation and notes that v2 was disabled.
View source ↗Verified 2026-10-27The company's legal notice lists the company name and Cologne address.
View source ↗Verified 2026-10-27CB Insights lists 2011 as its founded year; this was not confirmed on a reviewed first-party company history page.
View source ↗Verified 2026-10-27FAQ
Does Userlike offer a free trial?
Yes. Userlike advertises a 14-day trial, then automatically switches the account to its Free version.
Does Userlike have a free plan?
Yes. The official pricing page lists a Free plan at €0 per month with one seat.
Does Userlike integrate with WordPress?
Yes. Its documentation describes installing the Userlike plugin from the WordPress admin area and entering a widget key.
Does Userlike provide an API?
Yes. Team lists basic API access and Flex lists full API access. The vendor also documents a Website Messenger API and JSON API v3.
Can agents use Userlike on a phone?
Yes. The Message Center can be opened in a mobile browser for conversation handling. Administrative options require the desktop view.
Are WhatsApp calls supported through Userlike?
No. Userlike’s WhatsApp API integration supports messaging but not audio or video calls or screen sharing.
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