REST and JavaScript APIs are restricted to paid plans.
A team that needs custom website behavior or programmatic integrations cannot rely on the Free plan for API access.
Evidence source ↗
Chaport
Chaport combines website live chat, messaging channels, chatbots, and a knowledge base for customer support and lead capture.
7 key claims verifiedOur editorial team checked this profile against company information, pricing information, vendor documentation. Supported by 5 documented sources.
Editorial overview
Aggregated Overview
Official materials verify live chat, messaging integrations, mobile and desktop apps, APIs, chatbots, and knowledge-base features. G2 displays 4.8/5 from 23 reviews, though the public review evidence accessed is limited.
This profile combines documented product information and independent evidence where available. It is not a hands-on test unless TechZella explicitly identifies one.
Overview
Chaport is a customer messaging and live-chat product for websites. It provides a chat widget, operator apps, and an inbox for messages from supported channels.
Its plan structure separates core live chat from more advanced automation. Chatbots and a knowledge base with FAQ bot are listed on Unlimited, while API access appears on paid plans.
Chaport Decision Snapshot
A quick way to understand who this product may suit, where its limits matter, and which facts are most relevant before you compare alternatives.
Best suited to
Small and mid-sized teams seeking website live chat, shared customer messaging, and rule-based automation, especially in e-commerce and education.
Look elsewhere if
Teams that require chatbot, knowledge-base, and FAQ-bot features on an entry paid tier should note that Chaport lists these on Unlimited, not Pro, and should evaluate alternatives such as Crisp or tawk.to instead.
Platforms
Android, iOS, macOS, Web, Windows
TechZella assessment
7.9/10
Chaport — What Sets It Apart?
These are the product-specific differences that may matter when deciding whether the software fits your workflow. They are based on documented evidence rather than a universal ranking.
- The free tier includes two operators, unlimited chats and websites, and 60-day chat history.
- Paid plans combine website chat with email and Facebook, Telegram, and Viber messaging in a shared workspace.
- The Unlimited tier adds chatbots, a knowledge base with FAQ bot, teams, assignment rules, and Zapier.
Chaport Pros & Cons
Pros
- Free plan includes two operators, unlimited chats, and unlimited websites.
- Offers web, desktop, and mobile access.
- Supports website chat alongside several email and messaging integrations.
- Paid-plan API access enables custom integrations.
Cons
- Free plan chat history is limited to 60 days.
- REST and JavaScript APIs are unavailable on the Free plan.
- Chatbots and the knowledge base with FAQ bot are listed on Unlimited.
- Unused subscription time is not refunded after early account closure.
Chaport Gotchas & Operational Limits
These are documented constraints or practical friction points that may matter before you adopt the product.
Unused subscription time is not refunded after account closure.
A customer ending a paid subscription early may lose the remainder of the paid period.
Evidence source ↗Chaport Pricing & Plans
Free
€0
month
Two operators, unlimited chats and websites, 60-day chat history, and web, desktop, and mobile apps.
Check current pricing →Pro
€29 annually billed or €39 monthly
month
Four operators; adds unlimited chat history, advanced widget customization, email and messenger integration, saved replies, detailed reports, autoresponder, and REST and JavaScript APIs.
Check current pricing →Unlimited
€99 annually billed or €129 monthly
month
Unlimited operators; adds chatbots, knowledge base with FAQ bot, teams, assignment rules, and Zapier integration.
Check current pricing →Pricing may change. Verify current plans on the vendor's website.
Chaport Competitors & Alternatives
Compare similar products directly, then see which alternatives may make more sense when your requirements differ.
At a glance
Customer Service Software| Decision factor | Chaport | Crisp | tawk.to |
|---|---|---|---|
| Pricing model | Free plan; Pro is listed at €29 or €39 per month depending on the billing selection, and Unlimited at €99 or €129 per month. | Free plan; paid plans are listed at $45, $95, and $295 per workspace per month. Source ↗ | tawk.to says its core chat software is free; optional add-ons are priced separately. Source ↗ |
| Included operator seats | Free includes 2 operators, Pro 4, and Unlimited lists unlimited operators. | Crisp lists 2 seats on Free, 4 on Mini, 10 on Essentials, and 20+ on Plus. Source ↗ | tawk.to states there is no limit on agents for its core service. Source ↗ |
| Automation and self-service | Chaport lists chatbots and a knowledge base with FAQ bot on Unlimited. | Crisp lists its omnichannel AI chatbot and knowledge base on Essentials and higher plans. Source ↗ | tawk.to offers its AI Assist add-on for $29 per month and separately offers a knowledge base. Source ↗ |
Only factors supported by the available research are shown. The comparison is descriptive, not a ranking.
Direct competitors
These products address broadly similar requirements. The descriptions focus on documented reasons a buyer might compare them with Chaport.
Chaport Features
Live Chat and Messaging
- Website chat widget
- Offline messages
- Visitor details and behavior
- Saved replies
- Auto-invitations
- Email integration
- Facebook, Telegram, and Viber messaging
Automation and Self-Service
- Chatbots on Unlimited
- Knowledge base and FAQ bot on Unlimited
- Autoresponder
- Automatic chat assignment
- Assignment rules on Unlimited
Integrations and APIs
- REST API on paid plans
- JavaScript API on paid plans
- Zapier integration on Unlimited
- WordPress integration
- Shopify integration
- Google Analytics integration
Team Operations
- Operator roles
- Teams on Unlimited
- Chat transfer
- Chat ratings on Unlimited
- Detailed reports on Pro and above
Demo & Screenshots
Chaport Specifications
| Deployment | SaaS; web, desktop, and mobile apps |
|---|---|
| Desktop platforms | Windows and macOS |
| Mobile platforms | Android and iOS |
| API | REST and JavaScript APIs; paid plans |
| Free plan operator limit | 2 |
| Free plan chat-history retention | 60 days |
| Trial | 14-day Unlimited trial; no credit card required |
| Account export | Account export function listed in Help Center; formats not verified |
| Refunds | Terms state unused subscription time is not refunded after early account closure |
Deployment & System Footprint
Verified installation, hosting, administration, or environment details that can affect implementation.
| Hosting | SaaS product accessed through a web version and vendor-provided desktop and mobile apps; no self-hosted option was verified. Source ↗ |
|---|
Migration & Lock-In
Documented portability, standards, export, or switching considerations. No switching-cost score is shown unless the evidence supports one.
Account export
The Help Center lists an account export function. The public materials reviewed did not specify export formats or migration assistance.
Evidence source ↗Our evidence-based assessment
TechZella Score
A proprietary editorial score based on product capabilities, usability, value, performance, support and user sentiment evidence.
7.9/10Moderate confidence
Official materials verify live chat, messaging integrations, mobile and desktop apps, APIs, chatbots, and knowledge-base features. G2 displays 4.8/5 from 23 reviews, though the public review evidence accessed is limited.
Methodology v1.0. The assessment weighs feature coverage (25%), ease of use (15%), value for money (20%), performance (15%), support (10%) and user sentiment (15%), using researched product evidence and verified review evidence where available. It is a TechZella editorial assessment, not a direct user-review average.
Editorial transparency
Our Review Methodology
Key claims are linked to the sources used to verify them. This evidence record is separate from third-party user ratings.
TechZella evaluates software using documented product capabilities, pricing information, usability and value considerations, independent user evidence where available, and competitive context. The assessment is an editorial review, not a hands-on test unless one is explicitly identified. Our editorial assessment is based on 5 documented sources.
What TechZella adds
- The free tier includes two operators, unlimited chats and websites, and 60-day chat history.
- Paid plans combine website chat with email and Facebook, Telegram, and Viber messaging in a shared workspace.
- The Unlimited tier adds chatbots, a knowledge base with FAQ bot, teams, assignment rules, and Zapier.
Important limitations
- The free tier limits chat history to 60 days.
- REST and JavaScript APIs are available only on paid plans.
- The vendor states that unused subscription time is not refunded when an account is closed early.
Evidence-backed claimsChaport says it was founded in 2014. The Free plan includes two operators and 60-day chat history. The Pro plan includes REST and JavaScript API access. Chaport documents integrations with WordPress, Shopify, email, Facebook, Telegram, Viber, and Zapier. The Unlimited plan includes chatbots and a knowledge base with FAQ bot. The vendor offers a 14-day trial of the Unlimited plan. G2 displayed Chaport at 4.8 out of 5 from 23 reviews.
The About page lists 2014 as the founding year.
View source ↗Verified 2026-10-27The official pricing page lists two operators and 60-day chat history for Free.
View source ↗Verified 2026-10-27The pricing page lists both APIs among Pro plan features, and the Help Center confirms APIs are paid-plan features.
View source ↗Verified 2026-10-27The official integrations directory and Help Center list these connections.
View source ↗Verified 2026-10-27The official pricing page lists both capabilities under Unlimited.
View source ↗Verified 2026-10-27The pricing page states the 14-day trial and says the account downgrades to Free afterward.
View source ↗Verified 2026-10-27G2's Chaport review page showed the aggregate rating and review count.
View source ↗Verified 2026-10-27Chaport FAQs
Answers begin with the clearest available response, followed by the context that helps you act on it.
Does Chaport have a free plan?
Yes. The Free plan includes two operators, unlimited chats and websites, and 60-day chat history.
Does Chaport offer a free trial?
Yes. Chaport offers a 14-day trial of its Unlimited plan without requiring a credit card.
Does Chaport support a REST API?
Yes. REST and JavaScript APIs are available on paid plans.
Which messaging integrations does Chaport list?
Chaport lists email, Facebook, Telegram, Viber, and Zapier, along with website integrations such as WordPress and Shopify.
Can I use Chaport on a phone or desktop computer?
Yes. Chaport lists apps for Windows, macOS, Android, and iOS, as well as a web version.
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