Customer Service Software
Freescout
FreeScout is an open-source, self-hosted help desk and shared inbox for managing customer conversations. Optional modules add capabilities such as workflows, reporting,…
$0 / one-time downloadTechZella Directory
Software for Knowledge management in 2026
List of Knowledge management Software | Last updated: October 29, 2026
Quick comparison
Knowledge management Software
| # | Software / Tool | Best For | TechZella Score | User Rating | Pricing |
|---|---|---|---|---|---|
| 1 | tawk.to | Hosted customer service software combining website live chat, ticketing, a knowledge base… | 8.3/10 | — | $0 / $29 |
| 2 | Freshdesk | Freshdesk is a cloud help desk for managing customer-support tickets, team workflows,… | 8.2/10 | — | $19/agent/month / $55/agent/month |
| 3 | Help Scout | Help Scout is a cloud customer-support platform with a shared inbox, help… | 8.2/10 | — | $0 / $25 per user |
| 4 | Zoho Desk | Zoho Desk is cloud-based customer service software for managing support tickets, communication… | 8.2/10 | — | $0 / $7/agent/month |
| 5 | Zendesk Support Suite | Zendesk Support Suite combines ticketing, messaging, voice, live chat, a help center,… | 8.1/10 | — | $55 / $115 |
| 6 | Deskpro | Deskpro is customer-service and internal help desk software for managing tickets, self-service… | 8.0/10 | — | $39 / $59 |
| 7 | GrooveHQ | Groove Classic is a hosted customer-support help desk with a shared inbox,… | 7.8/10 | — | $35 per user / $55 per user |
| 8 | HappyFox | HappyFox is a cloud help desk that turns customer and employee requests… | 7.8/10 | — | $24 per agent / $49 per agent |
| 9 | Freescout | FreeScout is an open-source, self-hosted help desk and shared inbox for managing… | 7.4/10 | — | $0 |
| 10 | Kayako | Kayako offers a helpdesk platform and Kay AI, which can resolve support… | 7.3/10 | — | $1 / Contact sales |
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Software for Knowledge management in 2026
Customer Service Software
Deskpro
Deskpro is customer-service and internal help desk software for managing tickets, self-service content, workflows, and support channels. It offers cloud and private…
$39 / agent/month
Customer Service Software
GrooveHQ
Groove Classic is a hosted customer-support help desk with a shared inbox, knowledge base, live chat, reporting, and integrations. The product remains…
$35 per user / month
Customer Service Software
HappyFox
HappyFox is a cloud help desk that turns customer and employee requests into trackable tickets, with automation, self-service, reporting, integrations, and optional…
$24 per agent / month, billed annually
Customer Service Software
Kayako
Kayako offers a helpdesk platform and Kay AI, which can resolve support requests, take connected actions, and assist agents. Kayako One combines…
$1 / per resolved ticket
Customer Service Software
Zoho Desk
Zoho Desk is cloud-based customer service software for managing support tickets, communication channels, automation, and self-service resources.
$0 / month
Customer Service Software
tawk.to
Hosted customer service software combining website live chat, ticketing, a knowledge base and visitor contact management. Optional paid add-ons provide AI assistance,…
$0 / month
Customer Service Software
Help Scout
Help Scout is a cloud customer-support platform with a shared inbox, help center, customer messaging, automation, and optional AI answers.
$0 / month
Customer Service Software
Freshdesk
Freshdesk is a cloud help desk for managing customer-support tickets, team workflows, and self-service content. It includes Freddy AI features and a…
$19/agent/month / month, billed annually
Customer Service Software
Zendesk Support Suite
Zendesk Support Suite combines ticketing, messaging, voice, live chat, a help center, and reporting for customer support teams.
$55 / per agent/month, billed annually