Content Management System
Grav
Grav is an open-source, flat-file CMS that stores content in files rather than a database. Grav 2 adds a REST API, an…
$0 / freeTechZella Directory
Software for Knowledge management in 2026
List of Knowledge management Software | Last updated: October 29, 2026
Quick comparison
Knowledge management Software
| # | Software / Tool | Best For | TechZella Score | User Rating | Pricing |
|---|---|---|---|---|---|
| 1 | tawk.to | Hosted customer service software combining website live chat, ticketing, a knowledge base… | 8.3/10 | — | $0 / $29 |
| 2 | Freshdesk | Freshdesk is a cloud help desk for managing customer-support tickets, team workflows,… | 8.2/10 | — | $19/agent/month / $55/agent/month |
| 3 | Help Scout | Help Scout is a cloud customer-support platform with a shared inbox, help… | 8.2/10 | — | $0 / $25 per user |
| 4 | Zoho Desk | Zoho Desk is cloud-based customer service software for managing support tickets, communication… | 8.2/10 | — | $0 / $7/agent/month |
| 5 | Zendesk Support Suite | Zendesk Support Suite combines ticketing, messaging, voice, live chat, a help center,… | 8.1/10 | — | $55 / $115 |
| 6 | Deskpro | Deskpro is customer-service and internal help desk software for managing tickets, self-service… | 8.0/10 | — | $39 / $59 |
| 7 | GrooveHQ | Groove Classic is a hosted customer-support help desk with a shared inbox,… | 7.8/10 | — | $35 per user / $55 per user |
| 8 | HappyFox | HappyFox is a cloud help desk that turns customer and employee requests… | 7.8/10 | — | $24 per agent / $49 per agent |
| 9 | Freescout | FreeScout is an open-source, self-hosted help desk and shared inbox for managing… | 7.4/10 | — | $0 |
| 10 | Kayako | Kayako offers a helpdesk platform and Kay AI, which can resolve support… | 7.3/10 | — | $1 / Contact sales |
Filters
Editorial selection
Software for Knowledge management in 2026
C
Artificial Intelligence Software
Claude for Work
Claude for Work provides Team and Enterprise workspaces for AI-assisted writing, research, coding, analysis, collaboration and organizational knowledge access.
$0 / month
G
Artificial Intelligence Software
Google Workspace with Gemini
Google Workspace with Gemini adds AI assistance to Gmail, Docs, Sheets, Slides, Drive, Meet, Chat and the Gemini app.
$0 / trial
Z
Contact Center Software
Zendesk
Zendesk is a cloud customer and employee service platform with ticketing, messaging, voice, knowledge management, analytics, integrations and AI automation.
$0 / 14 days