Free
$0
month
Up to 2 users, 250 contacts, 5 custom fields and 1 sales pipeline.
Check current pricing →C
Capsule CRM
Capsule CRM is a cloud-based customer relationship platform for managing contacts, sales pipelines, tasks, projects, reporting and integrations.
Editorial overview
Aggregated Overview
Capsule provides contact records, pipelines, tasks, projects, automation, reporting, mobile apps, AI features and more than 60 integrations. G2 reviews strongly support ease of use and user satisfaction, while published reviews also identify limits in customization and integration breadth.
This profile combines documented product information and independent evidence where available. It is not a hands-on test unless TechZella explicitly identifies one.
Capsule CRM Decision Snapshot
A quick way to understand who this product may suit, where its limits matter, and which facts are most relevant before you compare alternatives.
Platforms
Android, API, iOS, Web
TechZella assessment
8.5/10
Capsule CRM Pros & Cons
Pros
- Free plan available for small contact databases.
- Contact, opportunity, task and project data share one workspace.
- iOS and Android apps support mobile access.
- REST API and OAuth 2 support custom integrations.
- G2 feedback strongly supports ease of use and quick adoption.
- Workflow automation and AI tools are available on paid plans.
Cons
- The free plan supports only two users and 250 contacts.
- Several advanced features require Growth or higher plans.
- Ultimate pricing is not publicly listed.
- Marketing functionality is sold through a separate add-on.
- Customization and integration breadth may be narrower than larger CRM suites.
Capsule CRM Pricing & Plans
Starter
$18 per user
month, billed annually
Includes 30,000 contacts, email templates, shared mailbox, basic reporting, premium integrations and AI pipeline generation.
Check current pricing →Growth
$36 per user
month, billed annually
Adds 60,000 contacts, workflow automations, advanced reporting, dashboards, multiple pipelines, project boards and expanded AI tools.
Check current pricing →Advanced
$54 per user
month, billed annually
Adds capacity for 120,000 contacts, 50 project boards and 50 sales pipelines.
Check current pricing →Ultimate
Contact sales
Designed for scaling teams with five or more users and includes an account manager and custom training.
Check current pricing →Marketing add-on
Starting at $11
month
Optional marketing add-on for campaigns, forms, analytics and marketing automations.
Check current pricing →Pricing may change. Verify current plans on the vendor's website.
Overview
Capsule CRM is a cloud-based customer relationship management platform developed by Zestia Limited. It organizes people, organizations, communications, opportunities, tasks, projects and sales activity in one workspace.
The product targets solopreneurs, small businesses and growing teams. Its feature set covers contact management, sales pipelines, project boards, reporting, workflow automation, email connections and mobile access.
Capsule also offers AI-assisted tools on paid plans. These include AI content assistance, pipeline generation, business enrichment, activity summaries, contact enrichment and meeting preparation.
Capsule CRM Features
CRM and Contact Management
- People and organization records
- Notes, emails, files and activity history
- Custom fields and tags
- Contact ownership and teams
- Spreadsheet and CRM data import
- Website lead capture forms
Sales Management
- Opportunity pipelines
- Custom sales milestones
- Sales forecasting
- Activity and task goals
- Sales reports
- Multiple sales pipelines on eligible plans
Project and Workflow Management
- Kanban-style project boards
- Task lists and due dates
- Workflow automations
- Email notifications
- Stage-change automations
- Multiple project boards on eligible plans
AI Features
- AI content assistance
- AI pipeline generator
- AI business enrichment
- AI contact enrichment
- AI activity summaries
- AI meeting preparation
Integrations and Developer Tools
- Gmail integration
- Google Workspace and Google Calendar integrations
- Microsoft 365 and Outlook integrations
- Mailchimp integration
- Xero and QuickBooks integrations
- Zapier and Make connectivity
- REST API
- OAuth 2 authentication
- Personal access tokens
Mobile and Reporting
- iOS mobile app
- Android mobile app
- Basic reporting
- Advanced sales reporting
- Reporting dashboards
- Looker Studio connector
Capsule CRM Specifications
| Deployment | Cloud-based SaaS |
|---|---|
| Primary category | CRM Software |
| Platforms | Web, iOS and Android |
| API | REST API with OAuth 2 and personal access tokens |
| Free plan | Yes, up to 2 users and 250 contacts |
| Free trial | 14 days for paid plans, no credit card required |
| Integrations | 60+ listed integrations and marketplace connections |
| Headquarters | Manchester, England, United Kingdom |
| Vendor legal entity | Zestia Limited |
| Contact capacity | 250 on Free, 30,000 on Starter, 60,000 on Growth and 120,000 on Advanced |
Alternatives
HubSpot CRM is a broader alternative for teams combining CRM, marketing automation and customer service. Pipedrive is a sales-focused alternative centered on pipeline management. Zoho CRM offers wider business-suite integration and deeper customization.
Freshsales provides sales automation and AI-oriented features. Insightly combines CRM with project management. Less Annoying CRM is a simpler alternative for small businesses seeking basic contact and pipeline management.
Our evidence-based assessment
TechZella Score
A proprietary editorial score based on product capabilities, usability, value, performance, support and user sentiment evidence.
8.5/10Moderate confidence
Capsule provides contact records, pipelines, tasks, projects, automation, reporting, mobile apps, AI features and more than 60 integrations. G2 reviews strongly support ease of use and user satisfaction, while published reviews also identify limits in customization and integration breadth.
Methodology v1.0. The assessment weighs feature coverage (25%), ease of use (15%), value for money (20%), performance (15%), support (10%) and user sentiment (15%), using researched product evidence and verified review evidence where available. It is a TechZella editorial assessment, not a direct user-review average.
FAQ
Does Capsule CRM have a free plan?
Yes. The free plan supports up to two users, 250 contacts, five custom fields and one sales pipeline.
Does Capsule CRM offer a free trial?
Yes. Paid Starter, Growth, Advanced and Ultimate plans include a 14-day trial without requiring a payment card.
What platforms support Capsule CRM?
Capsule provides a web application and mobile apps for iOS and Android devices.
Does Capsule CRM have an API?
Yes. Capsule provides a REST API with OAuth 2 authentication and personal access tokens for supported use cases.
What integrations does Capsule CRM support?
Examples include Gmail, Google Workspace, Microsoft 365, Outlook, Mailchimp, Xero, QuickBooks, Zendesk, Zapier, Make, Calendly and Transpond.
Who is Capsule CRM best suited for?
It is best suited to freelancers, consultancies, professional-service firms and small or growing teams needing contact, pipeline and follow-up management without a large enterprise CRM deployment.
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