Hiver provides customer-service tools for shared inboxes and omnichannel support, with ticketing, automation, integrations, and AI features. It offers Hiver in Gmail and the standalone Hiver Omni.
The assessment reflects documented shared inbox, ticketing, automation, integrations, mobile apps, and plan limits, alongside public G2 and Capterra ratings. It is not based on hands-on testing.
This profile combines documented product information and independent evidence where available. It is not a hands-on test unless TechZella explicitly identifies one.
Hiver is customer-service software offered in two forms: Hiver in Gmail and Hiver Omni. The Gmail product adds shared inbox ticketing and team workflows to Gmail, while Omni provides a separate workspace for support across channels.
Teams can assign conversations, add internal notes, automate routing, and connect customer requests to business systems. Hiver’s published integrations include Salesforce, Jira, Slack, Shopify, NetSuite, and Zapier.
A quick way to understand who this product may suit, where its limits matter, and which facts are most relevant before you compare alternatives.
Teams that manage customer requests through shared email inboxes, or need a separate workspace to coordinate support across channels and connected business tools.
Teams seeking a permanent free plan, or Gmail teams that do not want to install a Chrome extension. Hiver in Gmail also depends on Gmail or Google Workspace; Hiver Omni is the email-provider-independent option, and should evaluate alternatives such as Front or Zendesk instead.
Android, Chrome extension, iOS, SaaS, Web
8.2/10
These are the product-specific differences that may matter when deciding whether the software fits your workflow. They are based on documented evidence rather than a universal ranking.
These are documented constraints or practical friction points that may matter before you adopt the product.
A team evaluating Outlook or multi-channel workflows should assess Omni rather than assume the Gmail product will fit its current environment.
Evidence source ↗Teams should plan their evaluation and export or account-continuity needs before the trial expires.
Evidence source ↗Custom integrations require careful key storage, least-access planning, and design around request limits.
Evidence source ↗Annual billing. The page also lists $35 per user/month for monthly billing. Growth includes shared inbox, ticketing, AI features, automations, pre-built analytics, and basic integrations.
Check current pricing →Annual billing. The page also lists $65 per user/month for monthly billing. Adds SLAs, CSAT, advanced analytics, premium integrations, and API access.
Check current pricing →Annual billing. The page also lists $95 per user/month for monthly billing. Adds AI QA, AI Insights, customer intelligence, skill-based routing, and additional governance features.
Check current pricing →Pricing may change. Verify current plans on the vendor's website.
Compare similar products directly, then see which alternatives may make more sense when your requirements differ.
| Decision factor | Hiver | Front | Help Scout |
|---|---|---|---|
| Core scope | Hiver offers Hiver in Gmail and a standalone omnichannel product. | Front's plans include shared inbox and ticketing; channel availability varies by plan. Source ↗ | Help Scout offers a shared inbox, help center, and customer support plans, including a Free plan. Source ↗ |
| Platform model | Hiver in Gmail requires Gmail or Google Workspace; Omni is a separate, email-provider-independent platform. | Front offers shared workspaces and inboxes, with Starter limited to a single channel type. Source ↗ | Help Scout provides web software and documents mobile apps for iOS and Android. Source ↗ |
| Pricing model | Hiver in Gmail Growth is listed at $25 per user/month with annual billing, or $35 monthly. | Front Starter is listed at $25 per seat/month when billed annually, with a limit of 10 seats. Source ↗ | Help Scout lists Free, Standard, Plus, and Pro plans; paid Standard is listed at $25 per user/month on its pricing page. Source ↗ |
Only factors supported by the available research are shown. The comparison is descriptive, not a ranking.
These products address broadly similar requirements. The descriptions focus on documented reasons a buyer might compare them with Hiver.
| Deployment | SaaS |
|---|---|
| Gmail product requirement | Gmail or Google Workspace account and Chrome extension |
| Standalone product | Hiver Omni |
| API type | REST API |
| API default rate limit | 1 request per second and 5,000 requests per day, according to published documentation |
| Trial | 7 days with Elite access; no credit card required to start |
| G2 rating | 4.6/5 from 1,295 reviews, as displayed when researched |
| Capterra rating | 4.7/5 from 148 reviews, as displayed when researched |
Verified installation, hosting, administration, or environment details that can affect implementation.
| Hiver in Gmail | Works with an existing Gmail or Google Workspace account as a Chrome extension. Source ↗ |
|---|---|
| Hiver Omni | A standalone web platform that works with Gmail, Outlook, and other email providers. Source ↗ |
| Mobile applications | Hiver documents mobile apps for Android and iOS. Source ↗ |
Documented portability, standards, export, or switching considerations. No switching-cost score is shown unless the evidence supports one.
Hiver says it will help migrate data from another help desk at no extra cost; the public pricing page does not specify supported migration formats or exact scope.
Evidence source ↗A proprietary editorial score based on product capabilities, usability, value, performance, support and user sentiment evidence.
The assessment reflects documented shared inbox, ticketing, automation, integrations, mobile apps, and plan limits, alongside public G2 and Capterra ratings. It is not based on hands-on testing.
Methodology v1.0. The assessment weighs feature coverage (25%), ease of use (15%), value for money (20%), performance (15%), support (10%) and user sentiment (15%), using researched product evidence and verified review evidence where available. It is a TechZella editorial assessment, not a direct user-review average.
Key claims are linked to the sources used to verify them. This evidence record is separate from third-party user ratings.
TechZella evaluates software using documented product capabilities, pricing information, usability and value considerations, independent user evidence where available, and competitive context. The assessment is an editorial review, not a hands-on test unless one is explicitly identified. Our editorial assessment is based on 5 documented sources.
The official product pages distinguish Hiver in Gmail from Hiver Omni and describe the latter as a dedicated platform.
View source ↗Verified 2026-10-29The official pricing page displays both prices alongside the Annual and Monthly selectors.
View source ↗Verified 2026-10-29The plan page says sign-ups receive Elite access for seven days without requiring a credit card.
View source ↗Verified 2026-10-29The developer documentation describes key generation, bearer-token authentication, and REST request formats.
View source ↗Verified 2026-10-29The official integration library lists these apps and links to product-specific integration information.
View source ↗Verified 2026-10-29G2's company profile lists 2011 as the year founded.
View source ↗Verified 2026-10-29Answers begin with the clearest available response, followed by the context that helps you act on it.
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