LiveChat is a hosted customer-service tool for real-time website conversations, agent workflows, visitor context, reporting, and integrations with CRM and e-commerce systems.
The assessment reflects documented live chat, routing, reporting, integrations, platform support, published plan details, and G2 review evidence. It is an editorial evaluation, not a hands-on test.
This profile combines documented product information and independent evidence where available. It is not a hands-on test unless TechZella explicitly identifies one.
LiveChat provides a website chat widget and agent applications for customer conversations. Agents can view visitor information, manage chats, and connect conversations to external business systems.
The product is part of Text S.A., a company founded in Wrocław in 2002. Buyers should distinguish legacy LiveChat subscriptions from the newer Text plans, which the vendor documents and prices separately.
A quick way to understand who this product may suit, where its limits matter, and which facts are most relevant before you compare alternatives.
Organizations that need staffed, real-time website support and want to connect chat conversations with CRM or e-commerce customer records.
Teams requiring a free permanent plan, phone contact-center functions, or a single consolidated view of current Text plans and older LiveChat subscriptions should compare alternatives and confirm plan availability, and should evaluate alternatives such as Tidio or LiveAgent instead.
Android, iOS, macOS, Web, Windows
7.8/10
These are the product-specific differences that may matter when deciding whether the software fits your workflow. They are based on documented evidence rather than a universal ranking.
These are documented constraints or practical friction points that may matter before you adopt the product.
Do not assume that current Text plan prices, AI allowances, API limits, or feature bundles apply to a legacy LiveChat account.
Evidence source ↗Confirm Salesforce licensing and agent-level authorization before planning a rollout.
Evidence source ↗Store teams planning checkout support should account for these widget-specific restrictions.
Evidence source ↗Published LiveChat legacy plan rate. Monthly billing is also offered; its rate was not verified.
Check current pricing →Published LiveChat legacy plan rate with team-oriented features.
Check current pricing →Published LiveChat legacy plan rate with advanced reporting and management features.
Check current pricing →Pricing is individually quoted.
Check current pricing →Pricing may change. Verify current plans on the vendor's website.
Compare similar products directly, then see which alternatives may make more sense when your requirements differ.
| Decision factor | LiveChat | Tidio | LiveAgent |
|---|---|---|---|
| Core scope | LiveChat centers on staffed live chat, visitor context, and connected agent workflows. | Tidio bundles live chat and ticketing with separately metered Lyro AI and Flows options. Source ↗ | LiveAgent combines live chat with ticketing, knowledge base, customer portal, and contact forms in its Small business plan. Source ↗ |
| Pricing model | Legacy LiveChat publishes per-agent annual rates of $19, $49, and $79 for Starter, Team, and Business; Enterprise is custom-priced. | Tidio publishes a free tier and paid pricing tied to billable-conversation quotas, with separate AI and automation usage. Source ↗ | LiveAgent publishes per-agent annual rates from $15 for Small business to $69 for Enterprise. Source ↗ |
| Free access | LiveChat offers a 14-day trial; its published legacy plan page does not list a permanent free plan. | Tidio lists a $0 plan with 50 billable conversations and 10 seats. Source ↗ | Not documented |
| Trial | LiveChat offers a 14-day trial without requiring a card during the trial. | Not documented | LiveAgent offers a 30-day free trial without requiring a credit card. Source ↗ |
| Additional support channels | The reviewed LiveChat materials focus on website chat and integrations with messaging services; phone support was not verified as part of the legacy product plans. | Not documented | LiveAgent lists call-center and IVR features on its Medium business plan. Source ↗ |
Only factors supported by the available research are shown. The comparison is descriptive, not a ranking.
These products address broadly similar requirements. The descriptions focus on documented reasons a buyer might compare them with LiveChat.
| Deployment | Hosted SaaS |
|---|---|
| Website installation | Tracking-code snippet or supported platform integration |
| Agent platforms | Web, Windows, macOS, iOS, Android |
| API | JavaScript API and documented custom integration options |
| Free trial | 14 days; no credit card required during trial |
| Billing basis | Per agent for Starter, Team, and Business; custom Enterprise pricing |
| Company headquarters | Wrocław, Poland |
Verified installation, hosting, administration, or environment details that can affect implementation.
| Installation or hosting | LiveChat is delivered as a hosted service. Website setup can use a tracking-code snippet or an integration for supported platforms. Source ↗ |
|---|---|
| Agent applications | Agents can use the web app, native Windows and macOS desktop apps, or iOS and Android mobile apps. Source ↗ |
Documented portability, standards, export, or switching considerations. No switching-cost score is shown unless the evidence supports one.
The vendor states that current LiveChat customers keep their existing plan, price, and login while Text plans remain separate. Verify account-specific migration choices with the vendor.
Evidence source ↗A proprietary editorial score based on product capabilities, usability, value, performance, support and user sentiment evidence.
The assessment reflects documented live chat, routing, reporting, integrations, platform support, published plan details, and G2 review evidence. It is an editorial evaluation, not a hands-on test.
Methodology v1.0. The assessment weighs feature coverage (25%), ease of use (15%), value for money (20%), performance (15%), support (10%) and user sentiment (15%), using researched product evidence and verified review evidence where available. It is a TechZella editorial assessment, not a direct user-review average.
Key claims are linked to the sources used to verify them. This evidence record is separate from third-party user ratings.
TechZella evaluates software using documented product capabilities, pricing information, usability and value considerations, independent user evidence where available, and competitive context. The assessment is an editorial review, not a hands-on test unless one is explicitly identified. Our editorial assessment is based on 7 documented sources.
Text's company history identifies May 2002 as its beginning in Wrocław, Poland.
View source ↗Verified 2026-10-26The LiveChat Help Center lists the four plans and their annual per-agent headline rates or custom pricing.
View source ↗Verified 2026-10-26The subscription policy states the trial is fully functional for 14 days and does not require credit-card details during the trial period.
View source ↗Verified 2026-10-26The official onboarding guide lists browser access, Windows and Mac desktop apps, and iOS and Android mobile apps.
View source ↗Verified 2026-10-26The integration guide describes creating and searching leads and contacts and saving chat transcripts as Cases or other Salesforce objects.
View source ↗Verified 2026-10-26The Help Center explains that its JavaScript API can support custom integrations and describes personal access tokens for API authentication.
View source ↗Verified 2026-10-26The G2 review page displays the rating and review count.
View source ↗Verified 2026-10-26Answers begin with the clearest available response, followed by the context that helps you act on it.
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