Device Management
$9 annually or $11 monthly
per user per month
Device management and mobile device management. Annual price is $9 per user monthly; monthly price is $11.
Check current pricing →J
JumpCloud
Cloud platform for managing identities, access, devices, authentication, and directory services across business environments.
Editorial overview
Aggregated Overview
JumpCloud combines cloud directory, SSO, MFA, device management, MDM, LDAP, RADIUS, patching, reporting, and APIs. Public G2 and Capterra reviews show strong overall sentiment, while reviewers also mention setup complexity, reporting limitations, and pricing complexity.
This profile combines documented product information and independent evidence where available. It is not a hands-on test unless TechZella explicitly identifies one.
JumpCloud Decision Snapshot
A quick way to understand who this product may suit, where its limits matter, and which facts are most relevant before you compare alternatives.
Platforms
Android, API, Chrome, iOS, iPadOS, Linux
TechZella assessment
8.5/10
Overview
JumpCloud is a cloud-based identity, access, and device management platform from JumpCloud Inc. It provides a cloud directory that connects users, devices, applications, servers, networks, and other IT resources.
The platform supports common identity protocols and services, including SAML, LDAP, RADIUS, MFA, and passwordless authentication. Its device capabilities cover Windows, macOS, Linux, iOS, iPadOS, and Android environments.
JumpCloud is designed for organizations that want to manage identity and endpoint controls through one administrative console. It can support cloud-first environments, hybrid infrastructure, remote workforces, and migrations away from traditional Active Directory deployments.
JumpCloud Pros & Cons
Pros
- Combines identity, access, directory, and endpoint administration.
- Supports major desktop and mobile operating systems.
- Offers SSO, MFA, passwordless authentication, LDAP, and RADIUS capabilities.
- Provides documented APIs and Directory Insights event access.
- Publishes pricing for several core products.
Cons
- Broader platform packages require contacting sales.
- Complex deployments may require substantial planning and configuration.
- Review feedback identifies reporting and bulk administration limitations.
- Per-user packaging may not suit narrow single-feature requirements.
- Operating system support varies by version and capability.
JumpCloud Pricing & Plans
SSO
$11 annually or $13 monthly
per user per month
Single sign-on, MFA access to resources, and Password Manager. Annual price is $11 per user monthly; monthly price is $13.
Check current pricing →Device Identity Management
$13 annually or $15 monthly
per user per month
Device management plus identity management and MFA for devices. Annual price is $13 per user monthly; monthly price is $15.
Check current pricing →Premium Support
$2 annually or $3 monthly
per user per month
Optional Premium Support add-on listed on the official pricing page.
Check current pricing →30-day free trial
$0
30 days
Trial access to the JumpCloud platform with unrestricted functionality and 24u00d77 Premium Support during the trial period.
Check current pricing →Pricing may change. Verify current plans on the vendor's website.
JumpCloud Competitors & Alternatives
Compare similar products directly, then see which alternatives may make more sense when your requirements differ.
Direct competitors
These products address broadly similar requirements. The descriptions focus on documented reasons a buyer might compare them with JumpCloud.
JumpCloud Features
Identity and Access Management
- Cloud directory
- User and group management
- User lifecycle states
- Single sign-on
- Multi-factor authentication
- Passwordless authentication with JumpCloud Go
- Conditional access
- Role and group-based access controls
Device Management
- Windows device management
- macOS device management
- Linux device management
- iOS and iPadOS management
- Android management
- Mobile device management
- Policy deployment
- Software and script deployment
- Remote commands
- Remote access
- Patch automation
Directory and Network Services
- Cloud LDAP
- Cloud RADIUS
- Active Directory integration
- Google Workspace integration
- Microsoft 365 and Entra ID integration
- HRIS directory synchronization
- SAML application integrations
- OIDC application integrations
Security and Reporting
- Device MFA
- Device trust policies
- Directory Insights
- Authentication event logs
- System Insights
- Compliance reporting support
- SaaS discovery and access controls
Developer and API Services
- JumpCloud API version 1.0
- JumpCloud API version 2.0
- Directory Insights API
- User API resources
- System API resources
- Command API resources
JumpCloud Specifications
| Deployment | Cloud-based SaaS |
|---|---|
| Primary category | Identity and Access Management |
| Pricing model | Per user per month |
| Free trial | 30 days |
| Supported desktop operating systems | Windows, macOS, Linux |
| Supported mobile operating systems | iOS, iPadOS, Android |
| Authentication protocols | SAML, OIDC, LDAP, RADIUS, WebAuthn, TOTP |
| Directory integrations | Google Workspace, Microsoft 365 and Entra ID, Active Directory, HRIS, LDAP |
| API | JumpCloud API versions 1.0 and 2.0; Directory Insights API |
| Company headquarters | Louisville, Colorado, United States |
| Company founded | 2012 |
| Company type | Privately held |
Our evidence-based assessment
TechZella Score
A proprietary editorial score based on product capabilities, usability, value, performance, support and user sentiment evidence.
8.5/10Moderate confidence
JumpCloud combines cloud directory, SSO, MFA, device management, MDM, LDAP, RADIUS, patching, reporting, and APIs. Public G2 and Capterra reviews show strong overall sentiment, while reviewers also mention setup complexity, reporting limitations, and pricing complexity.
Methodology v1.0. The assessment weighs feature coverage (25%), ease of use (15%), value for money (20%), performance (15%), support (10%) and user sentiment (15%), using researched product evidence and verified review evidence where available. It is a TechZella editorial assessment, not a direct user-review average.
Community feedback
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FAQ
Does JumpCloud offer a free plan?
JumpCloud publicly advertises a 30-day free trial. The published pricing page does not establish a permanent unrestricted free plan.
What operating systems does JumpCloud support?
JumpCloud documents support for Windows, macOS, Linux, iOS, iPadOS, and Android. Some capabilities vary by operating system and product package.
Does JumpCloud provide an API?
Yes. JumpCloud documents APIs for users, systems, commands, and Directory Insights events. Its documentation includes version 1.0 and version 2.0 API references.
What integrations does JumpCloud support?
Documented integrations include Google Workspace, Microsoft 365 and Entra ID, Active Directory, LDAP services, RADIUS resources, HR systems, and SAML or OIDC applications. Additional application connectors are available through its integration ecosystem.
Can JumpCloud replace Active Directory?
JumpCloud can provide a cloud directory and integrate with Active Directory. Whether it can fully replace an existing deployment depends on application, policy, device, server, and protocol requirements.