JumpCloud

JumpCloud is a cloud-based identity, access, and device management platform from JumpCloud Inc. It provides a cloud directory that connects users, devices, applications, servers, networks, and other IT resources.

The platform supports common identity protocols and services, including SAML, LDAP, RADIUS, MFA, and passwordless authentication. Its device capabilities cover Windows, macOS, Linux, iOS, iPadOS, and Android environments.

JumpCloud is designed for organizations that want to manage identity and endpoint controls through one administrative console. It can support cloud-first environments, hybrid infrastructure, remote workforces, and migrations away from traditional Active Directory deployments.

JumpCloud provides centralized user and group administration, lifecycle controls, access policies, and authentication workflows. Administrators can stage, activate, suspend, and delete users while controlling access to connected resources.

Its SSO capabilities support application access through SAML and related identity workflows. MFA options include JumpCloud Go, push authentication, TOTP codes, WebAuthn security keys, device authenticators, Duo Security, and SMS MFA.

The device management module supports policy deployment, software distribution, scripts, remote commands, patch automation, device enrollment, and remote access. JumpCloud documents zero-touch enrollment for Apple and Android devices, plus onboarding workflows for Windows and Linux.

Directory integrations include Google Workspace, Microsoft 365 and Entra ID, Active Directory, HR systems, LDAP resources, and RADIUS-connected networks. JumpCloud also provides Directory Insights for authentication and directory event reporting.

JumpCloud offers APIs for users, systems, commands, and directory event data. Its documentation identifies version 1.0 and version 2.0 API sets, with some integrations requiring both versions.

JumpCloud publishes per-user monthly pricing for selected products. Device Management costs $9 per user monthly with annual billing or $11 with monthly billing. SSO costs $11 annually billed or $13 monthly billed.

Device Identity Management costs $13 per user monthly with annual billing or $15 with monthly billing. Premium Support is listed at $2 per user monthly with annual billing or $3 monthly billed.

JumpCloud also lists à la carte features, including Cloud Directory, MFA, SSO, User Lifecycle Management, Password Management, Directory Insights, Cloud LDAP, Cloud RADIUS, and Conditional Access. Several broader platform packages require contacting sales.

A 30-day free trial is available. JumpCloud states that the trial includes unrestricted platform functionality and 24×7 Premium Support during the trial period. Prices exclude VAT.

Pros:

• Combines identity, access, directory, and endpoint administration.
• Supports Windows, macOS, Linux, iOS, iPadOS, and Android management.
• Provides SSO, MFA, passwordless authentication, LDAP, and RADIUS options.
• Offers public APIs and Directory Insights event access.
• Publishes transparent pricing for several core products.

Cons:

• Broader platform packages and some services require a sales conversation.
• Implementation can require planning for complex directory and device environments.
• Some review feedback identifies reporting and bulk administration gaps.
• Per-user packaging may be less economical for organizations needing only one narrow capability.
• Supported operating system versions require ongoing maintenance and review.

Okta is a comparable identity platform focused on workforce identity, SSO, lifecycle management, and adaptive access. Microsoft Entra ID is a common alternative for organizations standardized on Microsoft 365 and Azure.

OneLogin and Ping Identity provide comparable workforce identity and access management capabilities. For endpoint-focused deployments, Jamf Pro, Kandji, and ManageEngine Endpoint Central are relevant alternatives, although their identity and directory coverage differs.

Organizations comparing products should evaluate protocol support, device operating systems, directory migration requirements, lifecycle automation, reporting, pricing structure, and required integrations.

Does JumpCloud offer a free plan?
JumpCloud publicly advertises a 30-day free trial. The published pricing page does not establish a permanent unrestricted free plan.

What operating systems does JumpCloud support?
JumpCloud documents support for Windows, macOS, Linux, iOS, iPadOS, and Android. Some capabilities vary by operating system and product package.

Does JumpCloud provide an API?
Yes. JumpCloud documents APIs for users, systems, commands, and Directory Insights events. Its documentation includes version 1.0 and version 2.0 API references.

What integrations does JumpCloud support?
Documented integrations include Google Workspace, Microsoft 365 and Entra ID, Active Directory, LDAP services, RADIUS resources, HR systems, and SAML or OIDC applications. Additional application connectors are available through its integration ecosystem.

Can JumpCloud replace Active Directory?
JumpCloud can provide a cloud directory and integrate with Active Directory. Whether it can fully replace an existing deployment depends on application, policy, device, server, and protocol requirements.