Only Splunk On-Call admin users can create API keys.
Teams need an administrator involved when setting up integrations or API-based workflows that require keys.
Evidence source ↗
VictorOps
VictorOps, now Splunk On-Call, routes operational alerts, manages on-call schedules and escalations, and supports incident collaboration.
6 key claims verifiedOur editorial team checked this profile against vendor documentation, pricing information, company information. Supported by 6 documented sources.
Editorial overview
Aggregated Overview
The feature assessment reflects documented scheduling, alert routing, mobile response, rules, integrations, and API support. Ease and sentiment scores are cautious editorial assessments informed by limited public review evidence, not hands-on testing.
This profile combines documented product information and independent evidence where available. It is not a hands-on test unless TechZella explicitly identifies one.
Overview
VictorOps is the former name of Splunk On-Call, Splunk’s incident response and on-call management product. It routes alerts to responders, supports schedules and escalation policies, and provides incident collaboration through web and mobile clients.
Splunk’s current pricing page lists a starting price of $5 per user per month, billed annually, for up to 10 seats. The product is available for a 14-day trial with up to 10 user seats.
VictorOps Decision Snapshot
A quick way to understand who this product may suit, where its limits matter, and which facts are most relevant before you compare alternatives.
Best suited to
Technology operations and software teams that need centralized alert routing, on-call schedules, escalation policies, and responder collaboration across web and mobile.
Look elsewhere if
Buyers seeking a free ongoing plan or a fully transparent, detailed public plan comparison may need to evaluate alternatives; Splunk publishes a starting price but directs buyers to sales for purchasing, and should evaluate alternatives such as PagerDuty or incident.io instead.
Platforms
Android, Cloud, iOS, REST API, Web
TechZella assessment
7.7/10
VictorOps — What Sets It Apart?
These are the product-specific differences that may matter when deciding whether the software fits your workflow. They are based on documented evidence rather than a universal ranking.
- Combines alert intake with schedules, escalation policies, mobile response, incident context, and post-incident reporting.
- Its REST endpoint accepts JSON HTTPS POST alerts from sources that can configure request content.
- Splunk positions the product within its broader monitoring and observability ecosystem, while also documenting integrations with external systems.
VictorOps Pros & Cons
Pros
- Combines on-call schedules, escalation policies, alert routing, and incident context.
- Provides native iOS and Android responder apps.
- Supports JSON alert ingestion through a documented generic REST endpoint.
- Splunk lists more than 100 IT service management integrations.
Cons
- The public pricing page provides a starting price rather than a complete plan and feature matrix.
- API key creation is limited to administrator users.
- A Slack integration may need support intervention if its configuring Slack administrator leaves the workspace.
VictorOps Gotchas & Operational Limits
These are documented constraints or practical friction points that may matter before you adopt the product.
A Slack integration can be disrupted if the Slack administrator who configured it leaves the workspace.
The organization may need to contact Splunk On-Call Support to prevent or resolve interruption.
Evidence source ↗VictorOps Pricing & Plans
Starting price
$5 per user
month, billed annually
Starting price for up to 10 seats. Splunk directs buyers to request a quote for purchasing details.
Check current pricing →Free trial
$0
14 days
Trial includes up to 10 user seats.
Check current pricing →Pricing may change. Verify current plans on the vendor's website.
VictorOps Competitors & Alternatives
Compare similar products directly, then see which alternatives may make more sense when your requirements differ.
At a glance
DevOps Platform| Decision factor | VictorOps | PagerDuty | incident.io |
|---|---|---|---|
| Pricing model | Starting at $5 per user per month, billed annually, for up to 10 seats; quote required. | Incident Management has a free tier for up to five users; Professional is listed at $21 per user per month billed annually. Source ↗ | Standalone On-call is listed at $20 per user per month; Team and Pro incident-response plans list on-call as an additional per-user charge. Source ↗ |
| Core scope | On-call schedules, escalation policies, incident routing, collaboration, and reporting. | Incident Management pricing includes on-call schedules, escalation policies, incident response, and plan-dependent collaboration and review features. Source ↗ | Incident response coordination is packaged with plan-dependent on-call, workflows, status pages, and post-incident features. Source ↗ |
Only factors supported by the available research are shown. The comparison is descriptive, not a ranking.
Direct competitors
These products address broadly similar requirements. The descriptions focus on documented reasons a buyer might compare them with VictorOps.
incident.ioPricing model: Standalone On-call is listed at $20 per user per month; Team and Pro incident-response plans list on-call as an additional per-user charge.
VictorOps Features
Incident response
- Alert routing to people or teams
- On-call schedules, rotations, and overrides
- Escalation policies
- Incident context and audit trail
- Post-incident reviews and reporting
Integrations and API
- More than 100 IT service management integrations listed by Splunk
- Jira integration for creating and responding to linked tickets
- Slack integration
- Generic REST endpoint for JSON alert ingestion
- Splunk On-Call API with administrator-created API keys
Responders
- Native iOS app
- Native Android app
- Web interface
- SMS, email, and phone notification options documented for integrations
Demo & Screenshots
VictorOps Specifications
| Deployment | Online software service |
|---|---|
| Mobile apps | iOS and Android |
| API | Splunk On-Call API and separate generic REST alert endpoint |
| Trial | 14 days, up to 10 user seats |
| Starting price | $5 per user per month, billed annually, up to 10 seats |
Deployment & System Footprint
Verified installation, hosting, administration, or environment details that can affect implementation.
| Hosting | Splunk describes On-Call as an online software service; the researched product pages document a web interface and mobile apps. Source ↗ |
|---|---|
| Mobile clients | Splunk documents native iOS and Android applications. Source ↗ |
Our evidence-based assessment
TechZella Score
A proprietary editorial score based on product capabilities, usability, value, performance, support and user sentiment evidence.
7.7/10Moderate confidence
The feature assessment reflects documented scheduling, alert routing, mobile response, rules, integrations, and API support. Ease and sentiment scores are cautious editorial assessments informed by limited public review evidence, not hands-on testing.
Methodology v1.0. The assessment weighs feature coverage (25%), ease of use (15%), value for money (20%), performance (15%), support (10%) and user sentiment (15%), using researched product evidence and verified review evidence where available. It is a TechZella editorial assessment, not a direct user-review average.
Editorial transparency
Our Review Methodology
Key claims are linked to the sources used to verify them. This evidence record is separate from third-party user ratings.
TechZella evaluates software using documented product capabilities, pricing information, usability and value considerations, independent user evidence where available, and competitive context. The assessment is an editorial review, not a hands-on test unless one is explicitly identified. Our editorial assessment is based on 6 documented sources.
What TechZella adds
- Combines alert intake with schedules, escalation policies, mobile response, incident context, and post-incident reporting.
- Its REST endpoint accepts JSON HTTPS POST alerts from sources that can configure request content.
- Splunk positions the product within its broader monitoring and observability ecosystem, while also documenting integrations with external systems.
Important limitations
- Splunk's public pricing page provides a starting rate and directs buyers to request a quote, rather than presenting a complete current plan comparison.
- Creating API keys is restricted to Splunk On-Call administrators.
Evidence-backed claimsVictorOps was founded in 2012 and Splunk acquired it in 2018. VictorOps is now named Splunk On-Call. The listed starting price is $5 per user per month when billed annually for up to 10 seats. The free trial lasts 14 days and supports up to 10 user seats. The REST endpoint accepts JSON HTTPS POST alerts and can trigger, acknowledge, or resolve incidents. Splunk documents iOS and Android mobile applications for On-Call.
A Splunk employee profile identifies VictorOps as founded in 2012 and notes Splunk's 2018 acquisition.
View source ↗Verified 2026-11-08Splunk's product page identifies Splunk On-Call as the updated name for VictorOps.
View source ↗Verified 2026-11-08Splunk's pricing page displays this starting price and seat qualification.
View source ↗Verified 2026-11-08Splunk's download page states the trial duration and seat limit.
View source ↗Verified 2026-11-08Splunk's documentation describes the endpoint, request format, and supported incident actions.
View source ↗Verified 2026-11-08The official product page describes native apps, and the mobile settings guide links to both app stores.
View source ↗Verified 2026-11-08VictorOps FAQs
Answers begin with the clearest available response, followed by the context that helps you act on it.
Is VictorOps still available under that name?
Splunk identifies the product as Splunk On-Call, formerly VictorOps.
Does Splunk On-Call offer a free trial?
Yes. Splunk lists a 14-day trial for up to 10 user seats.
What is the starting price for Splunk On-Call?
Splunk lists $5 per user per month, billed annually, for up to 10 seats, and asks buyers to request a quote.
Does Splunk On-Call have a REST API?
Yes. Splunk documents an API and a distinct REST endpoint for sending JSON alerts into the incident workflow.
Can responders use Splunk On-Call on a phone?
Yes. Splunk documents native iOS and Android apps.
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