The announced end-of-support date is April 5, 2027.
Current users need to plan migration before access ends; Atlassian says unmigrated data will be deleted after shutdown.
Evidence source ↗
Opsgenie
Opsgenie is Atlassian’s cloud incident alerting and on-call management software. New sales ended in June 2025, and Atlassian plans to end support on April 5, 2027.
5 key claims verifiedOur editorial team checked this profile against vendor documentation, pricing information, product documentation. Supported by 5 documented sources.
Editorial overview
Aggregated Overview
Official documentation describes alerting, on-call schedules, escalations, integrations, reporting, and APIs. G2 shows a 4.2/5 rating from 53 reviews, but the productu2019s announced sunset is a major purchasing and continuity constraint.
This profile combines documented product information and independent evidence where available. It is not a hands-on test unless TechZella explicitly identifies one.
Overview
Opsgenie is Atlassian software for routing operational alerts and coordinating on-call response. It combines alert management with schedules, escalation rules, notification policies, and incident reporting.
Atlassian ended new sales and signups on June 4, 2025. Existing customers can continue using the service until the announced end-of-support date, April 5, 2027. That deadline makes migration planning central to any assessment of the product.
Opsgenie Decision Snapshot
A quick way to understand who this product may suit, where its limits matter, and which facts are most relevant before you compare alternatives.
Best suited to
Existing Atlassian customers using Opsgenie for alert routing and on-call schedules while planning migration to Jira Service Management or Compass.
Look elsewhere if
Organizations seeking a new incident-response subscription or a product with support beyond April 5, 2027, and should evaluate alternatives such as PagerDuty or xMatters instead.
Platforms
Android, Cloud, iOS, REST API, Web
TechZella assessment
7.7/10
Opsgenie — What Sets It Apart?
These are the product-specific differences that may matter when deciding whether the software fits your workflow. They are based on documented evidence rather than a universal ranking.
- Combines monitoring alerts, schedules, routing rules, and escalation policies in one operational workflow.
- Atlassian documents an in-product migration path that transfers alerts, on-call schedules, escalation policies, and integrations to an Atlassian destination.
Opsgenie Pros & Cons
Pros
- Combines alert handling, on-call schedules, routing, and escalations.
- Atlassian lists more than 200 app and web-service integrations.
- Provides iOS and Android apps and a REST API.
- Atlassian documents an in-product migration process for existing customers.
Cons
- New sales and signups ended on June 4, 2025.
- Atlassian plans to end support and access on April 5, 2027.
- Some alert and phone notification limits or charges vary by plan.
- Atlassian notes that some Opsgenie features may not be available in Jira Service Management.
Opsgenie Gotchas & Operational Limits
These are documented constraints or practical friction points that may matter before you adopt the product.
Migration scheduling requires an Opsgenie Owner and an Atlassian site admin, and the date must be at least seven days ahead.
Teams should identify the required account owners and administrators before setting a cutover date.
Evidence source ↗The Integration API documentation says it does not support Zendesk, Slack, or Incoming Call integrations.
API-based integration administration may not cover every configured integration type.
Evidence source ↗Opsgenie Pricing & Plans
Free
$0
month
Legacy plan listed for up to five users. New signups and sales have ended.
Check current pricing →Essentials
$9.45
user/month, billed annually
Legacy listed price; monthly billing is listed at $11.55 per user. Existing subscription terms apply because new sales ended.
Check current pricing →Standard
$19.95
user/month, billed annually
Legacy listed price; monthly billing is listed at $24.15 per user. Existing subscription terms apply because new sales ended.
Check current pricing →Enterprise
$31.90
user/month, billed annually
Legacy listed price; monthly billing is listed at $38.50 per user. Existing subscription terms apply because new sales ended.
Check current pricing →Pricing may change. Verify current plans on the vendor's website.
Opsgenie Competitors & Alternatives
Compare similar products directly, then see which alternatives may make more sense when your requirements differ.
At a glance
DevOps Platform| Decision factor | Opsgenie | PagerDuty | Jira Service Management |
|---|---|---|---|
| Core scope | Alert routing, on-call scheduling, escalations, and incident reporting. | Incident Management plans include on-call schedules, escalation policies, and incident-response features. Source ↗ | Adds IT service management workflows, including change and problem management, alongside alerting and incident response. Source ↗ |
| Integrations | Atlassian lists more than 200 apps and web services, including Slack, Datadog, Jira, and Amazon CloudWatch. | PagerDuty lists more than 750 out-of-the-box integrations on its pricing page. Source ↗ | Not documented |
| Pricing model | Legacy Opsgenie prices are listed per user per month, but new sales ended in 2025. | PagerDuty lists a free plan up to five users and paid Incident Management pricing per user per month. Source ↗ | Jira Service Management Cloud pricing is offered through Atlassian subscription plans and a pricing calculator. Source ↗ |
| Migration | Existing customers can use Atlassian’s migration tool to transfer operational configurations. | Not documented | Atlassian identifies Jira Service Management as a migration destination and provides a structured transfer process. Source ↗ |
Only factors supported by the available research are shown. The comparison is descriptive, not a ranking.
Direct competitors
These products address broadly similar requirements. The descriptions focus on documented reasons a buyer might compare them with Opsgenie.
Opsgenie Features
Alerting and routing
- Alert classification and lifecycle tracking
- Notification policies and multiple alerting channels
- Routing rules and escalations
- Alert enrichment and custom actions
On-call operations
- On-call schedules and overrides
- On-call reminder notifications
- Heartbeat monitoring
- On-call analytics
Integrations and APIs
- More than 200 listed app and web-service integrations
- REST Integration API
- Email and API-based integrations
- Documented integrations with Jira, Slack, Datadog, and Amazon CloudWatch
Incident response and reporting
- Alert and incident reporting
- Stakeholder communications
- Conference bridges and virtual war rooms
- Post-incident analysis reporting
Demo & Screenshots
Opsgenie Specifications
| Deployment | Cloud |
|---|---|
| Web access | Available |
| Mobile apps | iOS and Android |
| API | REST Integration API |
| Integrations | 200+ listed apps and web services |
| End of new sales | June 4, 2025 |
| End of support | April 5, 2027 |
| Free plan user limit | Up to 5 users, legacy plan |
Deployment & System Footprint
Verified installation, hosting, administration, or environment details that can affect implementation.
| Hosting | Atlassian-hosted cloud service with web access and mobile apps; the product page also documents solutions for on-premises systems. Source ↗ |
|---|---|
| Mobile access | Atlassian lists iOS and Android apps in the plan comparison. Source ↗ |
Migration & Lock-In
Documented portability, standards, export, or switching considerations. No switching-cost score is shown unless the evidence supports one.
Atlassian migration path
The in-product process can transfer alerts, on-call schedules, escalation policies, and integrations to Jira Service Management. Atlassian also identifies Compass as a destination for developer alerting.
Evidence source ↗Data handling
Atlassian says migration starts syncing data to the destination; turning off Opsgenie permanently removes access to unsynced alerts, schedules, and integrations.
Evidence source ↗Our evidence-based assessment
TechZella Score
A proprietary editorial score based on product capabilities, usability, value, performance, support and user sentiment evidence.
7.7/10Moderate confidence
Official documentation describes alerting, on-call schedules, escalations, integrations, reporting, and APIs. G2 shows a 4.2/5 rating from 53 reviews, but the productu2019s announced sunset is a major purchasing and continuity constraint.
Methodology v1.0. The assessment weighs feature coverage (25%), ease of use (15%), value for money (20%), performance (15%), support (10%) and user sentiment (15%), using researched product evidence and verified review evidence where available. It is a TechZella editorial assessment, not a direct user-review average.
Editorial transparency
Our Review Methodology
Key claims are linked to the sources used to verify them. This evidence record is separate from third-party user ratings.
TechZella evaluates software using documented product capabilities, pricing information, usability and value considerations, independent user evidence where available, and competitive context. The assessment is an editorial review, not a hands-on test unless one is explicitly identified. Our editorial assessment is based on 5 documented sources.
What TechZella adds
- Combines monitoring alerts, schedules, routing rules, and escalation policies in one operational workflow.
- Atlassian documents an in-product migration path that transfers alerts, on-call schedules, escalation policies, and integrations to an Atlassian destination.
Important limitations
- Opsgenie stopped accepting new sales and signups on June 4, 2025; Atlassian has announced support will end April 5, 2027.
- Some functionality and API capabilities differ by plan; the pricing page lists API request limits and usage charges for some voice and SMS services.
Evidence-backed claimsOpsgenie new sales ended June 4, 2025, and support is scheduled to end April 5, 2027. Opsgenie supports more than 200 app and web-service integrations. Opsgenie provides on-call schedules, routing rules, escalations, and alert lifecycle tracking. Opsgenie has a REST Integration API with endpoints for listing and managing integrations. G2 displays Opsgenie at 4.2 out of 5 from 53 reviews.
Atlassian states the end-of-sale and end-of-support dates and notes that product access will end at the support cutoff.
View source ↗Verified 2026-11-08Atlassian’s integrations page states the integration catalog count and names featured integrations.
View source ↗Verified 2026-11-08Atlassian lists these capabilities on the product feature and pricing pages.
View source ↗Verified 2026-11-08The API documentation describes GET, POST, PUT, and DELETE integration operations and regional API endpoints.
View source ↗Verified 2026-11-08The public G2 review page displayed that aggregate rating and review count when accessed.
View source ↗Verified 2026-11-08FAQ
See the product-specific buyer questions below for verified answers on sales status, support timing, API access, and integrations.
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