Salesforce Commerce Cloud

Salesforce Commerce Cloud is a cloud-based commerce suite for businesses selling to consumers, businesses, or both. Salesforce now refers to the product as Agentforce Commerce, while product documentation and customer references continue to use Commerce Cloud terminology.

The platform supports B2B, B2C, and D2C operations. Capabilities include digital storefronts, catalogs, pricing, promotions, personalization, customer data, payments, and order management.

Commerce Cloud can support templated, hybrid, composable, and headless storefront approaches. Its B2B capabilities address account-specific catalogs, negotiated pricing, buyer permissions, bulk purchasing, and reordering.

Commerce Cloud provides tools for building and operating online storefronts across multiple sites, brands, regions, and commerce models. Merchants can manage products, catalogs, price books, promotions, search, and merchandising workflows.

B2B functionality includes account-based purchasing, buyer groups, entitlements, customer-specific pricing, large carts, recurring orders, and reorder workflows. B2C functionality includes personalized recommendations, predictive sorting, search, and customer-facing shopping experiences.

The platform supports headless commerce through Salesforce Commerce API, also called SCAPI. SCAPI includes Shopper APIs and administrative APIs for storefronts, backend operations, integrations, and automation.

Salesforce also provides order management, inventory visibility, fulfillment workflows, returns support, payments, CRM connectivity, Data Cloud connectivity, and partner extensions through AppExchange.

Salesforce’s current Commerce pricing page lists Commerce Cloud B2C Premium, Commerce Cloud B2B Growth Edition, Salesforce Order Management Growth, Retail Cloud Point-of-Sale, and Salesforce Payments as contact-sales products.

The public pricing page does not provide standard seat or subscription prices for the primary Commerce Cloud editions. Pricing depends on the selected products, usage, storefronts, implementation requirements, and contract terms.

Salesforce also advertises Commerce Foundations at no cost for customers using Sales or Service Enterprise Edition or higher. This is a limited commerce capability included with eligible Salesforce editions, not a complete Commerce Cloud edition.

Salesforce’s small-business Starter Suite begins at $25 per user per month and includes commerce features, but it is a broader CRM suite rather than the full enterprise Commerce Cloud product.

Pros

• Supports B2B, B2C, and D2C commerce models.
• Connects commerce data with Salesforce CRM and related clouds.
• Provides SCAPI, headless commerce, and custom API options.
• Includes merchandising, personalization, payments, and order-management capabilities.
• Offers multi-site and international commerce support.

Cons

• Primary Commerce Cloud pricing is not publicly itemized.
• Implementation can require specialized Salesforce expertise and partner support.
• Product breadth can increase configuration and administration complexity.
• Full capabilities may require multiple Salesforce products or add-ons.
• G2 reviewers identify setup cost and complexity as recurring concerns.

Adobe Commerce is a comparable enterprise platform for B2B, B2C, multi-site, and highly customized commerce operations.

Shopify Plus is an alternative for brands seeking managed commerce infrastructure, faster storefront deployment, and extensive app-based customization.

BigCommerce Enterprise provides hosted B2B and B2C commerce with APIs, multi-storefront support, and lower platform complexity for some organizations.

SAP Commerce Cloud is a comparable enterprise option for organizations with complex product, ERP, supply-chain, and global commerce requirements.

commercetools is a composable commerce alternative focused on API-first architecture and independently deployable commerce services.

What is Salesforce Commerce Cloud?
It is Salesforce’s cloud commerce platform for B2B, B2C, and D2C storefronts, commerce operations, customer experiences, and order management.

Is Salesforce Commerce Cloud now called Agentforce Commerce?
Salesforce’s current product page states that Commerce Cloud is now known as Agentforce Commerce.

Does Commerce Cloud support APIs?
Yes. Salesforce provides the Salesforce Commerce API, or SCAPI, including Shopper APIs, administrative APIs, and custom API support. B2C Commerce also documents OCAPI, although Salesforce recommends SCAPI for new custom implementations.

What integrations are available?
Commerce Cloud integrates with Salesforce CRM, Sales Cloud, Service Cloud, Marketing Cloud, Data Cloud, Salesforce Payments, Order Management, AppExchange applications, and external systems through APIs and integration platforms such as MuleSoft.

Does Salesforce Commerce Cloud offer a free trial?
No standard free trial for the full Commerce Cloud product was verified. Salesforce advertises no-cost Commerce Foundations for eligible Sales or Service Enterprise Edition customers and a separate 30-day trial for some small-business offerings.

Who is Salesforce Commerce Cloud best for?
It is best suited to mid-market and enterprise organizations that need connected Salesforce data, complex B2B or B2C commerce, multiple storefronts, or extensive integration capabilities.