Commerce Cloud B2C Premium
Contact for pricing
Contract
B2C commerce edition with up to 100 sites, up to 3,500 price books, full order management, and Data Cloud personalization capabilities.
Check current pricing →S
Salesforce Commerce Cloud
Salesforce Commerce Cloud is a cloud commerce platform for B2B, B2C, and D2C storefronts, merchandising, customer data, payments, and order management.
Editorial overview
Aggregated Overview
Salesforce documents broad B2B, B2C, D2C, headless, AI, storefront, payment, and order-management capabilities. G2 reviews support strong integration and feature breadth, while noting implementation complexity and cost.
This profile combines documented product information and independent evidence where available. It is not a hands-on test unless TechZella explicitly identifies one.
Overview
Salesforce Commerce Cloud is a cloud-based commerce suite for businesses selling to consumers, businesses, or both. Salesforce now refers to the product as Agentforce Commerce, while product documentation and customer references continue to use Commerce Cloud terminology.
The platform supports B2B, B2C, and D2C operations. Capabilities include digital storefronts, catalogs, pricing, promotions, personalization, customer data, payments, and order management.
Commerce Cloud can support templated, hybrid, composable, and headless storefront approaches. Its B2B capabilities address account-specific catalogs, negotiated pricing, buyer permissions, bulk purchasing, and reordering.
Salesforce Commerce Cloud Decision Snapshot
A quick way to understand who this product may suit, where its limits matter, and which facts are most relevant before you compare alternatives.
Platforms
API, Cloud, Web
TechZella assessment
8.0/10
Salesforce Commerce Cloud Pros & Cons
Pros
- Supports B2B, B2C, and D2C commerce in one product family.
- Connects commerce workflows with Salesforce CRM and customer data.
- Provides SCAPI, headless commerce, custom APIs, and integration tooling.
- Combines storefront, merchandising, personalization, payments, and order management capabilities.
- Supports multi-site and global commerce operations.
Cons
- Primary edition pricing requires a sales inquiry.
- Implementation and administration can be complex.
- Full functionality may require several Salesforce products or add-ons.
- Specialized Salesforce developers or implementation partners may be needed.
- G2 reviewers report concerns about setup cost and complexity.
Salesforce Commerce Cloud Pricing & Plans
Commerce Cloud B2B Growth Edition
Contact for pricing
Contract
B2B commerce edition with up to six B2B storefronts, Order Management Lite, analytics, automation, and segmentation.
Check current pricing →Salesforce Order Management Growth
Contact for pricing
Contract
Order-management product with order visibility, distributed order management, and omnichannel inventory support.
Check current pricing →Commerce Foundations
$0
No additional cost for eligible editions
Commerce capabilities included at no cost for customers using Sales or Service Enterprise Edition or higher. It is not the full Commerce Cloud product.
Check current pricing →Starter Suite
$25 per user
Month
Broader small-business CRM suite with sales, service, marketing, and commerce features. Transaction fees apply and annual contracts may apply.
Check current pricing →Pricing may change. Verify current plans on the vendor's website.
Salesforce Commerce Cloud Competitors & Alternatives
Compare similar products directly, then see which alternatives may make more sense when your requirements differ.
Direct competitors
These products address broadly similar requirements. The descriptions focus on documented reasons a buyer might compare them with Salesforce Commerce Cloud.
Salesforce Commerce Cloud Features
Commerce Models
- B2B commerce
- B2C commerce
- D2C commerce
- Multi-site commerce
- International commerce
Storefronts
- Templated storefronts
- Headless storefronts
- Composable commerce
- Hybrid storefronts
- Mobile and web commerce experiences
Merchandising
- Product catalogs
- Price books
- Account-specific pricing
- Promotions
- Search
- Predictive sorting
- Product recommendations
- Personalization
B2B Commerce
- Buyer groups
- Entitlements
- Account-based purchasing
- Large carts
- Reordering
- Negotiated pricing
- Multiple delivery dates and locations
Order and Payments
- Order management
- Inventory visibility
- Fulfillment workflows
- Returns support
- Salesforce Payments
- Omnichannel operations
AI and Automation
- AI-driven product recommendations
- AI shopping assistance
- Generative product descriptions
- Conversational merchandising tools
- Automated commerce workflows
Integrations
- Salesforce CRM
- Sales Cloud
- Service Cloud
- Marketing Cloud
- Data Cloud
- MuleSoft
- AppExchange
- External ERP and payment systems through APIs
Developer Tools
- Salesforce Commerce API
- Shopper APIs
- SCAPI Admin APIs
- Custom REST APIs
- Open Commerce API for existing implementations
- B2C Commerce Script API
- Shopper Login and API Access Service
Salesforce Commerce Cloud Specifications
| Product type | Cloud commerce software |
|---|---|
| Commerce models | B2B, B2C, and D2C |
| Deployment | Cloud-hosted SaaS |
| Platform | Web |
| API | Salesforce Commerce API, SCAPI, REST APIs, custom APIs |
| Legacy API | OCAPI for existing implementations; Salesforce recommends SCAPI for new custom implementations |
| Integrations | Salesforce CRM, Data Cloud, MuleSoft, AppExchange, payment, ERP, and external systems |
| Free trial | No standard full Commerce Cloud trial verified |
| Free option | Commerce Foundations for eligible Sales or Service Enterprise Edition customers |
| Primary audience | Mid-market and enterprise commerce teams |
| Headquarters | San Francisco, California, United States |
Our evidence-based assessment
TechZella Score
A proprietary editorial score based on product capabilities, usability, value, performance, support and user sentiment evidence.
8.0/10Moderate confidence
Salesforce documents broad B2B, B2C, D2C, headless, AI, storefront, payment, and order-management capabilities. G2 reviews support strong integration and feature breadth, while noting implementation complexity and cost.
Methodology v1.0. The assessment weighs feature coverage (25%), ease of use (15%), value for money (20%), performance (15%), support (10%) and user sentiment (15%), using researched product evidence and verified review evidence where available. It is a TechZella editorial assessment, not a direct user-review average.
Salesforce Commerce Cloud FAQs
Answers begin with the clearest available response, followed by the context that helps you act on it.
What is Salesforce Commerce Cloud?
It is Salesforce's cloud commerce platform for B2B, B2C, and D2C storefronts, commerce operations, customer experiences, and order management.
Is Salesforce Commerce Cloud now called Agentforce Commerce?
Salesforce's current product page states that Commerce Cloud is now known as Agentforce Commerce.
Does Commerce Cloud support APIs?
Yes. Salesforce provides the Salesforce Commerce API, or SCAPI, including Shopper APIs, administrative APIs, and custom API support. B2C Commerce also documents OCAPI, although Salesforce recommends SCAPI for new custom implementations.
What integrations are available?
Commerce Cloud integrates with Salesforce CRM, Sales Cloud, Service Cloud, Marketing Cloud, Data Cloud, Salesforce Payments, Order Management, AppExchange applications, and external systems through APIs and integration platforms such as MuleSoft.
Does Salesforce Commerce Cloud offer a free trial?
No standard free trial for the full Commerce Cloud product was verified. Salesforce advertises no-cost Commerce Foundations for eligible Sales or Service Enterprise Edition customers and a separate 30-day trial for some small-business offerings.
Who is Salesforce Commerce Cloud best for?
It is best suited to mid-market and enterprise organizations that need connected Salesforce data, complex B2B or B2C commerce, multiple storefronts, or extensive integration capabilities.
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