Carbonite Safe Basic
$95.99
year
Unlimited automatic cloud backup for one computer. Standard annual price before promotional discounts.
Check current pricing →C
Carbonite
Carbonite provides automatic cloud backup and recovery for computers, external drives, endpoints and selected business workloads.
Editorial overview
Aggregated Overview
Carbonite offers unlimited automatic backup, file-level restoration, mobile access, encryption and optional external-drive protection. Independent reviews generally report strong usability, while some users criticize pricing and restore speed.
This profile combines documented product information and independent evidence where available. It is not a hands-on test unless TechZella explicitly identifies one.
Carbonite Decision Snapshot
A quick way to understand who this product may suit, where its limits matter, and which facts are most relevant before you compare alternatives.
Platforms
Android, API, iOS, macOS, Web, Windows
TechZella assessment
8.2/10
Overview
Carbonite is cloud backup software for individuals, families, small businesses and IT teams. It automatically copies selected computer files to Carbonite cloud storage and supports later recovery.
The personal Carbonite Safe range includes Basic, Plus and Prime plans. Business-oriented Carbonite products support broader endpoint, server and workload protection through OpenText Cybersecurity.
OpenText acquired Carbonite in December 2019. The company was incorporated in 2005 and historically maintained its principal office in Boston, Massachusetts.
Carbonite Features
Backup and recovery
- Automatic background backup
- Unlimited cloud backup on personal plans
- File, folder and full-backup restoration
- Recovery after supported malware or virus incidents
- Encrypted backup storage
Storage coverage
- Documents, photographs, music and videos
- External hard-drive backup on Plus and Prime
- Mobile access to backed-up computer files
- Courier recovery on Prime
Security
- Encryption in transit and at rest
- Optional private-key encryption on selected business plans
- Webroot antivirus included with Plus and Prime
- Support for ransomware recovery workflows
Administration and API
- REST API documentation for Endpoint Backup
- SOAP and PowerShell API support for selected business products
- Dashboard-based device and user administration
- Okta single sign-on documentation for OpenText Core Endpoint Backup
Carbonite Specifications
| Deployment model | Cloud-connected desktop and endpoint software |
|---|---|
| Personal storage | Unlimited cloud backup |
| Supported desktop platforms | Windows and macOS |
| Supported mobile platforms | Android and iOS through Carbonite Mobile |
| Unsupported Carbonite Safe platforms | Linux and Chrome OS |
| Free trial | 15 days for Carbonite Safe Basic |
| Personal plan device limit | One computer per subscription |
| API | REST, SOAP and PowerShell interfaces documented for selected endpoint and business products |
| Integrations | Okta single sign-on documented for OpenText Core Endpoint Backup; broader consumer integrations not verified |
| Parent company | OpenText |
| Headquarters listed | Boston, Massachusetts, United States |
Carbonite Pricing & Plans
Carbonite Safe Plus
$131.99
year
Unlimited backup for one computer plus one external hard drive. Includes automatic video backup and Webroot antivirus.
Check current pricing →Carbonite Safe Prime
$161.99
year
Includes Plus features, courier recovery and Webroot antivirus for one computer and one external hard drive.
Check current pricing →Pricing may change. Verify current plans on the vendor's website.
Our evidence-based assessment
TechZella Score
A proprietary editorial score based on product capabilities, usability, value, performance, support and user sentiment evidence.
8.2/10Moderate confidence
Carbonite offers unlimited automatic backup, file-level restoration, mobile access, encryption and optional external-drive protection. Independent reviews generally report strong usability, while some users criticize pricing and restore speed.
Methodology v1.0. The assessment weighs feature coverage (25%), ease of use (15%), value for money (20%), performance (15%), support (10%) and user sentiment (15%), using researched product evidence and verified review evidence where available. It is a TechZella editorial assessment, not a direct user-review average.
Carbonite Pros & Cons
Pros
- Unlimited cloud storage is available on personal plans.
- Automatic backup requires little routine user intervention.
- File-level restoration supports targeted recovery.
- Windows and macOS support covers common desktop environments.
- Mobile access supports file preview, downloading and sharing.
Cons
- Each personal subscription covers one computer.
- External-drive backup is restricted to higher personal tiers.
- Linux and Chrome OS are unsupported for Carbonite Safe.
- Business API support depends on the specific Carbonite or OpenText product.
- Third-party reviews mention pricing concerns and slow restores in some cases.
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Carbonite Competitors & Alternatives
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Direct competitors
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FAQ
Does Carbonite offer a free plan?
Carbonite offers a 15-day free trial for Carbonite Safe Basic. A permanent free personal plan was not verified.
Which operating systems does Carbonite support?
Carbonite Safe supports current Windows and macOS versions. Carbonite Mobile supports supported Android and iOS versions. Linux and Chrome OS are not supported for Carbonite Safe.
Does Carbonite provide an API?
Carbonite documents REST API, SOAP API and PowerShell integration for certain endpoint, backup and availability products. A general-purpose public API for consumer Carbonite Safe was not verified.
Does Carbonite integrate with other software?
Business products document administrative APIs and selected integrations, including Okta single sign-on for OpenText Core Endpoint Backup. A broad consumer integration marketplace was not verified.
Can Carbonite back up external hard drives?
Yes. External-drive backup is included with Safe Plus and Safe Prime, but not Safe Basic.